Hotel Dengan Bar di Alberta, Canada

The bed was much too hard. The air conditioning unit kept switching itself from warm to freezing even though I had it on the heat-only setting. The housekeeping team tried to come in and clean my room 45mins before I was scheduled to check-out. Then my keycard was deactivated 10 minutes before checkout time so I was locked out when I returned from breakfast and had to go down to the front desk to get it fixed. The first lady at reception said she’d reactivated my keycard, so I went back upstairs and was still locked out, and the elevator was far too slow and I didn’t want to get penalised for checking out late, so I had to walk down the stairs (which were very difficult to find!) then a second lady gave me a different, new keycard to get back into my room, then I had to walk back up the stairs again and was finally able to get my luggage and check out. Overall it was a pretty bad experience.

Service was fast and accurate for both in-room and at the restaurant. Check-in and check-out was swift. The doorman/valet and bell team are very friendly, gave great advice about where to go around the hotel while the concierge wasn’t there. Bathroom was small, but clean and everything you need is there. Highly recommend.

It’s very nice hotel and worth it for really cleaning. We came back today again.

Another great stay at Hotel 11. The check in is easy. The room was clean and WiFi was fast. I loved the water fountain at every floor. All in all, a lovely stay.

機場附近的新酒店，經常有人在辦party。衞生情況説得過去房間也比較大，唯一的問題就是第二次預訂失敗了，沒能入住，還扣全款了，真的很奇葩。

Room was average at best Pillows lumpy and it affected my  sleep Went to buy a bottle of water it was 4.50 Carts for luggage disappeared and staff didn’t seem to care, got attitude when I asked if the coukdcfind them as I had 2 - 50 lb bags plus carry on Cheap price but would try a different   place next time Average at best!!!

Friendly staff, ideal location, and a clean room to stay in. 10/10 would recommend.

The team was so kind. And my stay was short but great. My room didn't initially have lotion so I called front desk and they were up in a few mins with 3 little bottles. I've stayed here once before. It's very convenient (which you pay for) and I would defs stay again,

Hotel staff are friendly, the hotel and room was clean. The complimentary breakfast was good with bottomless coffee. My room was clean but the shower sucked, and the plate glass shower doors were jammed and very difficult to move, also lacked an air vent. The room didn’t have any air conditioning and the thermostat on the wall didn’t control anything!??

굉장히 깔끔하고 cozy한 숙소였어요. 혼자 가서 방을 썼는데 생각보다 넓고 어메니티도 나름 잘 되어있어서 만족스러웠습니다. 공항까지 셔틀버스도 운영하고 있어서 더할 나위없이 편하게 있다가요ㅎㅎ