Hotel Dengan Bar di Avannaata, Greenland

Travelling is an eye opener. I came across the worst rudest Front Desk person , Heidi. I booked a Seaview Executive Room, but was given one with a view of a broken hut on some stones. Heidi at the Front Desk said , ” You booked through *******, so we cannot change for you.”. I said ,” I paid extra to have a seaview room snd it is printed out on my voucher. .” ... Heidi said ” ******* made a mistake, our hotel is full, we cannot change room for you”.I said I need to take photo of your name plate to complain against you” . Heidi said , ”It is against the law here for you to take a photo of me, I will call the Police” ...She stormed into the manager's room. Her manager, Renee, was more reasonable. We were offered a seaview room in the end. I hope that this very bad experience was not because I am asian. The rooftop restaurant is good because of it staff, its view. I should have taken photo of the 'broken hut view' room.

酒店部分前台服務態度差，辦理入住時說明已經在trip.com預訂並且付款，前台完全不尊重旅客，只會自己重複我沒有付款。後面叫了經理過來又突然說我們已經付款，也沒有對之前的惡劣態度做道歉。 房間很小，勉強夠住人的水平。在格陵蘭反正也別要求太多了，基本可以說什麼也沒有。酒店距離機場比較近，但是距離小鎮中心還是有一定距離的，但是有車出去，介意者慎重考慮吧。 早10點退房，想問一下能不能延遲一點，因為飛機是中午的，不出意外又被兇了一頓。只能說酒店可以認為自己不需要有一個好態度，但反正這樣的態度我肯定也不會推薦入住，當然了格陵蘭的選擇是比較少的，如果實在沒有其他好的選擇可能還是要住在這。

This hotel is old and the interior is a bit dated but otherwise quite lovely. Very good service! Good location! Free airport transfer! Delicious breakfast! Restaurant is very good if you want to grab a nice dinner!

Excellent service. Beautiful location with views of icebergs. Saw northern lights from the room window.