Hotel Dengan Bar di North Sumatra, Indonesia

My recent stay at the Grand Cityhall Hotel was truly exceptional and exceeded my expectations. From the moment I stepped into the lobby, I was immediately greeted by a warm, welcoming, and elegant atmosphere. This was evident in every corner of the hotel, from the exquisite interior design, a blend of classic and modern touches, to the thoughtful details within the rooms. However, what truly made this experience unforgettable was the quality of service. The team at Grand Cityhall exemplified 5-Star hospitality standards. Every staff member I encountered was friendly, attentive, and genuinely helpful. The check-in process was seamless, and I felt truly valued as a guest.

We stayed here just for one night before catching the train the next day. The room itself was nice, clean, and the bed was comfortable, which was perfect for a short stay. However, all the rooms open directly onto the main lobby, so it gets very noisy early in the morning. If you’re a light sleeper, this can definitely be disturbing. There’s also a very large dehumidifier in the corridor that makes a constant, unpleasant noise.

The environment is good, located in the heart of Medan, close to shopping malls and not far from the Medan city rail station. Taxis are also convenient. It's worth noting that Medan Airport is quite a distance from the hotel, about a 1-hour taxi ride.

The service was good for an older hotel. The facilities are a bit dated, but the price is quite affordable. The breakfast selection was decent, and the front desk service was attentive. It was a bit noisy, though, with the air conditioning unit outside the window being quite loud.

Had pleasant stay for 1 night , the location is excellent, staff were all very friendly and breakfast was a nice way to start the day, would definitely recommend for the location and friendly service especially for family with young children

We had a pleasant stay overall. The room was very clean, though a bit small for the price. The staff were friendly and helpful. Breakfast had a good variety, and the rooftop café was a nice place to relax, although the food and drinks were a bit overpriced. The resort layout feels a bit compact since it’s built on terraced land. One thing we missed was the cozy, local village vibe that Tuk Tuk is known for—the atmosphere here felt a bit more generic. Still, considering the limited similar-level options in Tuk Tuk, this resort is a decent choice and I’d consider staying here again.

I recently stayed at the Samosir Cottage on Samosir Island from November 29 to December 1, 2024. The room was spacious, a significant plus. However, the toilet area required attention, with ants present, as mentioned in previous reviews. While this was acceptable for me, it's an area for improvement. What truly impressed me was the exceptional service from the receptionist. They clearly explained options and kindly upgraded us to a bigger room. Their helpfulness and professionalism made a significant difference in our stay. We booked two deluxe rooms, but the first room had a smoke smell, prompting us to request a change or upgrade. Overall, while there's room for improvement in bathroom maintenance and mattress covers, the Samosir Cottage's spacious rooms and excellent service make it a solid choice for those visiting Samosir Island. Rating: 3/5 stars Recommended for: Spacious rooms, excellent service Areas for improvement: Bathroom maintenance, mattress covers”

The service from the staff was very decent. But the room was severely lacking. The bed was sunken in …. There was an odor in the hallway. The air conditioning made a lot of noise. Non smoking rooms are indeed available but many guests flout the rules and if you’re unlucky like I was assigned a room next to a very heavy smoker the smoke from his room was entering mine through the gaps in the partition door.

The location is excellent n it is right in the center of medan city. There is a big mall: delipark mall right opposite the hotel w Sogo as the anchor departal store. There r many eateries n cinema available on the top floor. The security of the hotel is very tight that makes me feel safe... The staff over there r there to welcome us to the hotel

We stayed for 3 days 2 nites at 2 (side-by-side) superior bungalows. All bungalows have their own balconies & 2 rattan chairs + small coffee table. Perfect place to enjoy majestic view of the lake toba with your tea/coffee/snack. All rooms have fantastic lake view. It was a very relaxing stay,you can swim in the lake or dip in the swimming pool. They served good food. My kids loved the pizza. The lady boss prepared the pizza from scratch ⭐❤️ and it tasted way better than pizza hut or domino's...We ordered thrice 👍 Clean rooms, with hot shower & modern toilets. We had great sleep with comfy beds & pillows. The staff were very helpful too. Highly recommended! Thanks Tuk Tuk Bungalows 🌹👍