Мы жили в отеле 13 ночей и готовы дать конкретную полную обратную связь.
+
Расположение
Чистый бассейн
Вежливый и добрый персонал
Оперативно отвечали в мессенджере отеля
-
1.
В номере нет возможности нормально сушить вещи , только в другом здание на крыше есть сушилка
2. В номере вообще нет москитных сеток, было бы неплохо сделать полог из сетки над кроватью , чтоб полностью оправдать уровень отеля 4*
3. В ванной вентилятор дребезжит очень громко
4. Наш номер 112 был прям рядом с технической зоной ресторана и постоянно был шум от вентиляции
При прочих равных, если руководство отеля все же сделает москитные сетки на окна или сделают хотя бы пологи над кроватью, то я бы вернулась в отель.
We have booked the room on the top floor with the ocean view. Not the hotel of the dream, but it was clean, hot water 24 hours, no insects! By the surprise there was not a balcony in the room, but we were sure it should be in our room type, but some people use the common balcony to dry the clothes). It was super, that the beach and the cafes were very close to the hotel! Nice view also is good point of this place🫶
Отель понравился, но номер был грязный. Постельное, стены и потолок в пятнах, грязь на полу, нет одноразовых тапочек, зубной пасты, щёток, халатов. Фен сломан. На балконе очень грязная мебель. Отель отличный, но наполнение оставляет желать лучшего. Завтрак (шведский стол) мне понравился. Расположен отель в тихом месте, вокруг красивые виды. Пешком до пляжа 7 минут. Есть парковка.
Whether its Ashutosh from frontdesk, sudeep from housekeeping or varad from restaurant, every person in the hotel right from entrance to the restaurant made sure that the service is excellent. Such a welcome and comfortable stay that i was thinking of extending my stay. The food was lovely and the service was great. Thanks to all the Team Lemon Tree to make our stay a wonderful one.
Such a wonderful and beautiful hotel. The staff are helpful and go the extra mile.
I was disheartened to observe several lapses in pool etiquette that compromised the establishment's otherwise esteemed reputation.
Guests were seen entering the pool in inappropriate attire, such as pajamas and underwear , which is not only unsightly but also raises hygiene concerns. Proper swimwear is essential to maintain pool cleanliness and uphold the hotel's standards. Additionally, the presence of infants in diapers in the pool area is unsanitary, especially when a designated baby pool is available. This oversight not only affects the pool's cleanliness but also poses health risks to all guests.
The disregard for established pool etiquette significantly detracted from the luxurious experience anticipated at a 5-star establishment. The unsanitary conditions and lack of enforcement of pool policies not only diminished the quality of the stay but also raised concerns about the hotel's commitment to guest well-being and satisfaction.
Excellent Room with very nice food. Poolside area is too good with live band in the evenings. Location is a bit on a narrow lane but ***ageable. Room service and food quality excellent.
It was a comfortable stay. It is far from anything with only 2 restaurants to choose from. There is a small swimming pool to relax in on the roof.
The staff are very friendly and helpful.
The breakfast was sufficient but a little hit and miss.
Начну с лучшего: персонаж шикарный, начиная со входа и все с кем нам довелось взаимодействовать, вежливые, улыбчивые, искреннее настроены помочь и максимально удовлетворить все ваши адекватные потребности - это просто пушка, мегареспект. Приезжали всего на ночь с семьёй, это была вынужденная остановка, но к отелю это отношения не имеет, утром на завтраке нам приготовили лучший за все время омлет с молоком, потом мы спросили кашу, которой не было и какао, парнишка даже не знал что это такое, загуглил и нам все сделали! Территория красивая, дорога на пляж приятная, номера прекрасные! Песок на пляже мелкий, скрипучий как снег - просто рай!!
Ну и минусы которые требуют категорического внимания:
1. Пол в номере был ОЧЕНЬ грязным, мы приехали поздно вечером, уложили детей, приняли душ, ходили там по номеру, а утром посмотрели на свои ноги и офигели. Жена ради прикола взяла салфетку и провела по полу - лучше бы этого не видеть🤣
2. В бассейне очень чистая вода, сам бассейн с разной глубиной, очень комфортно - НО, в детской, более мелкой, зоне бассейна просто невозможно находиться, очень сильно тянет мочой из туалетов, прям воняет именно на уровне воды и метр выше. Если отплыть в противоположный конец, там все хорошо, проветривает.
3. Мы с проблемой не столкнулись, но мне кажется маловато лежаков на бассейне и пляже(8 шт), возможно пляжные лежаки больше актуальны для европейцев, тогда должно хватить.
Hebat
58 ulasan
9.2/10
Harga bermula
IDR 982,538
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Bar di Goa
Terokai Ulasan Tetamu Hotel di Goa
Lihat semua
6.7/10
GGuest UserHello! Russian staff does not say, early settlement for extra fee is impossible. Staff slow, room fund is very old and dry. Unfortunately, the photos on the website correspond to hotel rooms. The hotel is completely vegetarian, the only thing that pleases is the closest location to the beach from all the hotels nearby. I'm not sure if I'll go to this hotel again and not advise friends any more.
MMs. TRAVELLERA jewel of its own. Close your eyes and book it, you will thank me!!!
Everything, from the building, to the rooms, to the facilities, to the employees, to the surroundings, to the gardens, to the services, to the hospitality, to the food AAAAAAAAA+++ .
A big thank you to the reception manager, to the room service manager and to each & every employee! A place to be!!
Am coming back !
GGuest UserThe hotel is in a great location. Very friendly welcome.
We were shown to our room and things explained.
The balcony was small but ample.
The room should have contained robe and slippers but these were missing, although didn't affect our stay so not a real issue.
The pool is small but was very quiet and provided a nice cool off. Towels are available at the counter.
The hotel is located directly on the beach with beech shacks and restaurants on the beach very nearby.
The hotel does not provide beach loungers BUT if you head to a beach shack and buy a drink or two, they will allow the use of a bed for free. Directly out of the hotel gate on the beach there was a lady with beds trying to charge 500 rupees for a bed for the day. This is not necessary when you can get a drink for less with a free bed. We nearly learned the hard way.
The bed was far too hard for me, resulting in reduced sleep, but some people may prefer a firmer bed. My partner slept better than me so this was a personal experience. The bedding was nice quality though.
The whole place was clean and tidy. Rooms made up every day in the afternoon so not disturbed early morning which is nice.
The rooms are not soundproof so a lot of noise can be heard from outside when people start moving around in the morning.
Staff were friendly - everyone had a smile, and nothing too much trouble.
We only experienced breakfast once, and I would say it is ok as long as you don't expect a full English fry up (which in my opinion you shouldn't as you're in India). The food was hot, tasty, and fresh. There was plenty to choose from for a breakfast selection.
If I was to fault the breakfast, to provide a suggestion, providing tea and coffee black so that customers can add their own milk would make it more accessible to all. I can't drink too much dairy so had to give this a miss.
Then the only real downside to this hotel we found is when checking out, you are made to wait until the room has been checked, in case you steal anything. I completely understand this, but this should be made clear when checking in. We had booked a taxi to arrive at check out time, which could have resulted in additional costs for waiting time. Just to be mindful if staying here and arranging onward travel. Or maybe the hotel could make this policy clearer upon checking in.
All in all a very nice stay in Candolim and this hotel was a good choice.
AAimz13I am writing to formally express my disappointment regarding our recent stay at Orchard Passaros.
Upon arrival at approximately 12:30, we were informed that our booking could not be located. After waiting around 20 minutes, the reservation was eventually found. Unfortunately, the gentleman at reception during this time was unfriendly and appeared quite miserable, which did not create a welcoming first impression.
We were offered a complimentary drink while the issue was being resolved, which was appreciated. The gentleman who served us was polite, professional, and very pleasant. We were then shown to our room, which initially appeared to be very nice.
However, later that evening we experienced significant issues. The room was unbearably hot, as the air conditioning did not seem to cool the space effectively. Additionally, there was a sensor system whereby any movement in the bed activated the bathroom light and extractor fan. This repeatedly disturbed our sleep.
We reported these problems to reception. A maintenance staff member attended and resolved the sensor issue in the bathroom. He also stated that he had lowered the room temperature; however, the room remained extremely hot and uncomfortable. Despite further attempts to fix the issue, there was no improvement. After approximately an hour of ongoing disruption, at 2:00am we felt we had no option but to leave the hotel.
The manager’s response at this time was extremely disappointing. He was rude, dismissive, and repeatedly laughed during the conversation, which we found highly unprofessional.
Furthermore, the pool area was not as advertised. There were only two sunbeds available, and on one occasion a guest reserved one all day by leaving belongings on it, even when not present. Overall, the facilities and restaurant did not meet the standards described on your website.
We are extremely disappointed that our experience did not reflect the expectations set by your online description. I would appreciate your response to these concerns.
Yours faithfully,
GGuest UserNothing at fault at all. Room was great so as the hotel itself and the location. Food was amazing . Lots of options including pancakes waffles egg Benedict and many more, all freshly backed, cooked .
Will defo go back there again if ever we visit Goa.
Hotel staff were also friendly, smart, passionate and respectful. Great experience over all.
GGuest UserI had originally booked this place for just a few hours on my last day in goa to be closer to the airport. But good lord, i wish i had booked it earlier because it was absolutely amazing! the cottage was stunning, with easy access to the beach, and the restaurant was fantastic. My only regret is not staying for 2-3 days. The service was excellent, and the staff were incredibly helpful.
GGuest UserPerfect location. Close to Panjim city, restaurants and ******s.
Hotel is very nice. Great breakfast buffet and nice pool and gym.
Staff are very professional but need to mention the great service provided by front office staff who works the night shift. Deevanshu might be his name. Appreciate the high level of service and assistance he provided.
JJadeYourJourneySuch a wonderful and beautiful hotel. The staff are helpful and go the extra mile.
I was disheartened to observe several lapses in pool etiquette that compromised the establishment's otherwise esteemed reputation.
Guests were seen entering the pool in inappropriate attire, such as pajamas and underwear , which is not only unsightly but also raises hygiene concerns. Proper swimwear is essential to maintain pool cleanliness and uphold the hotel's standards. Additionally, the presence of infants in diapers in the pool area is unsanitary, especially when a designated baby pool is available. This oversight not only affects the pool's cleanliness but also poses health risks to all guests.
The disregard for established pool etiquette significantly detracted from the luxurious experience anticipated at a 5-star establishment. The unsanitary conditions and lack of enforcement of pool policies not only diminished the quality of the stay but also raised concerns about the hotel's commitment to guest well-being and satisfaction.
Untuk menempah hotel di Trip.com, masukkan sahaja destinasi, tarikh perjalanan dan bilangan tetamu pada halaman. Kemudian, cari hotel yang tersedia dan pilih hotel yang ingin ditempah. Ikuti gesaan untuk memasukkan maklumat pembayaran dan melengkapkan tempahan.
Bagaimanakah cara mendapatkan tawaran hotel di Trip.com?
Terdapat beberapa cara mendapatkan hotel dengan harga berpatutan di Trip.com. Anda boleh kecilkan hasil carian dengan menapis hotel mengikut julat harga pilihan anda, atau anda boleh isih hasil carian mengikut harga untuk melihat pilihan yang paling murah dahulu.
Di manakah boleh saya temukan tawaran hotel di Trip.com?
Trip.com menawarkan pelbagai pilihan tawaran dan promosi hotel yang tersedia sepanjang tahun. Anda boleh cari tawaran istimewa ini dengan mudah di halaman tawaran kami. Selain itu, jika anda ahli program kesetiaan kami, anda boleh log masuk ke akaun anda dan terokai kadar diskaun eksklusif di halaman senarai hotel.
Bagaimanakah cara mendapat harga yang lebih murah untuk hotel?
Kadangkala lebih murah untuk menempah hotel pada pertengahan minggu, tetapi itu bergantung pada musim.
Berapa banyakkah hotel yang tersenarai di Trip.com?
Terdapat lebih 1,500,000 hotel di lebih 230 negara atau rantau di Trip.com. Belum buat keputusan hotel mana untuk ditempah? Layari laman kami untuk mendapatkan ilham!
Bolehkah saya membatalkan atau mengubah tempahan hotel saya di Trip.com?
Itu bergantung pada polisi hotel dan tarikh pembatalan. Sila semak bahagian polisi halaman hotel yang berkaitan. Untuk membatalkan atau mengubah tempahan anda, log masuk ke akaun Trip.com anda, pergi ke "Tempahan Saya", dan ikuti arahan.
Bagaimanakah cara menghubungi sokongan pelanggan Trip.com?
Anda boleh menghubungi sokongan pelanggan 24/7 Trip.com dengan mengunjungi Pusat Bantuan di Trip.com dan menghantar permintaan. Anda juga boleh menghubungi mereka melalui telefon atau khidmat sembang, bergantung pada lokasi anda.