Hotel Dengan Bar di Selangor, Malaysia

Front desk was super smelly , toilet smell.. with flies.. check in process was slow.. Swimming pool water was smelly and too much chlorine.. Breakfast was average, not tasty Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly... View was good, deco room okay

The hotel is conveniently located in Shah Alam, close to many amenities and attractions. However, the overall stay felt quite average. The hotel interior and facilities feel a bit old-fashioned, and the bathroom design was not to my liking — having to step into the bathtub to take a shower was inconvenient. The air conditioning in my room was also not cold, and I had to call for maintenance to fix it. Although the staff were polite and responsive, the overall comfort and condition of the hotel could be improved for a better guest experience.

spent a nite due to overnight flight transit. arriving late afternoon and need to unload 2 heavy luggage by myself as the security and another staff just stand at the entrance and watch. not a good welcoming first impression. receptionist was good and nice to be given the signature cookies. however noticed that the way it was given to guests not really sincere, is more like a SOP to follow. guests were only being asked if they were allergic to nuts after being given the cookies ! room is nice but shower cubicle design need to look into seriously as water is seeping out easily despite the door being closed properly. got a torn bath towel as well....:( location is good adjacent to central mall. breakfast spread is very good with choices of western, malay, chinese and indian fare. overall is good only softskills needs improvement.

Even is a long times years hotel, but when you step in to hotel, you will feel very comfortable and like it. The room is big enough. Just some part in the room maybe hotel management overlook. But room door third lock spoiled,. But i choose to ignore it because i feel safe in the hotel.housekeeping need to alert because in my room toothbrush shower cap only provide one instead of 2.room slipper ourstanding but i able request blfron the staff. Check in and check out feel Smooth. Hotel got gym room, swimming pool etc. Last, car park need to pay RM4 and not free.

Love the rooms and ambience of this hotel. Everything was perfect. Breakfast was absolutely delightful with wide range of food to try. I would like to mention the kind staff named Balan. He was friendly and very helpful. The only downside is, I was double charged on my card and still awaiting for the refund. It’s been more than 2 weeks. Hope to receive it soon.

Nice hotel with spacious room. There is ample parking in the basement car park. Away from the hustle and bustle of KL. The shower and toilet is separate which is a benefit. The only issue was the lack of place to hang clothes for showers so it makes it tricky if staying with friends. Have to hang on shower door handle that is outside and open the door to take the clothes when done showering. Big mirrors at wardrobe door and sink area mirror is marvelous, great to check outfit before heading out.

I am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms. I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year. I have also met many excellent staff all these years in this hotel but not this trip. My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel. The core issues were as follows: Refusal to Assist with a Reasonable Upgrade Request: · The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed. The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change. The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests. There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration. This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock. After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier. On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly. When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks. I expect this feedback to be formally addressed. The Front Office Manager requires: 1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings. 2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits. 3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences. I expect a formal response from hotel management regarding the steps taken to address this serious service failure.

Checked in at 3:40 PM, but after queuing for about 30–40 minutes, the front desk informed me that my room was still not ready and asked me to wait an additional 90 minutes. It felt like the management had taken on more than they could handle. This was an advance booking, and given that it was a peak period, I would expect better preparation. Breakfast was another issue. There was a very long queue. I was lucky to arrive early, but it was still uncomfortable trying to enjoy my meal while seeing the crowd building up behind me. The breakfast itself was average—some items were good. The char kway teow, in particular, was quite nice. One surprising observation: it was my first time seeing a chef clearing guest tables. That was unexpected.

When we checked it there was a long line that took almost 30 mins, as there were only 2 counters open. Then one of our rooms wasn't cleaned yet so we had to wait almost an hour for that. Then the elevator could only occupy 3-4 people before the alarm sounded. The ventilation in the bathroom was minimal, and the sink was somewhat clogged. And lasty the room service is below average asked for water and didn't receive any, and only got provided with 2 250ml mineral water per room and can only ask for 2 more, more than that you have to pay, thankfully there's a family mart not that far away by car.

🌟 A Relaxing Escape with Top-Notch Hospitality I recently stayed at this wonderful hotel and had an exceptional experience from start to finish. The hospitality stood out immediately—every staff member I met was warm, attentive, and genuinely welcoming, which made the entire stay feel effortless and enjoyable. One of the biggest highlights was the beautiful view. Whether during sunrise or sunset, the scenery from the hotel was simply breathtaking. Overlooking lush greenery, a spacious pool area, and the city skyline in the distance, it offered a calming atmosphere perfect for unwinding. The facilities were another strong point. The swimming pool was stunning—surrounded by tall trees and comfortable seating, it felt like a peaceful retreat both in the day and at dusk. The gym was well-equipped and clean, making workouts convenient during the stay. I also appreciated having access to the sauna, which was a great way to relax after exploring the city. Dining by the pool was such a treat too. Enjoying a delicious burger under the warm sun with the pool just steps away made for a perfect afternoon. Overall, this hotel provided a delightful blend of comfort, excellent service, and great amenities. I left feeling refreshed and satisfied, and I would gladly return for another stay. Highly recommended for anyone looking for a relaxing getaway with great hospitality and facilities.