It’s my second time staying here, and both times the experience has been great. I landed late at night, and the hotel made sure I didn’t have to wait long at the airport—they were right on time for pickup, which I really appreciated.
Food-wise, I was craving steamed momos, and they were good. Breakfast options were a bit limited, but apart from that, everything else was spot on. The room, staff interaction, and overall service were very good.
I really like the environment and the aesthetics of the hotel. The rooms were very clean and well organized. I really like how they used the eco friendly products in the bathroom. The rooms are very spacious. Also, the staffs were very helpful and welcoming. Overall, my stay was pleasant. I would love to stay here again.
Here are a few suggestions for Hotel Himalaya:
1. The front desk and reception staff are polite and friendly, actively assisting with various issues.
2. However, due to outdated facilities, such as the bathroom, the water contains sediment, causing itchiness after showers.
3. There is no water dispenser, and using bottled water is not environmentally friendly.
4. The gym and some parts of the building are under renovation, resulting in noise pollution.
The hotel is conveniently located and the room had a nice traditional design. However, I encountered a strong smell in the room, which made my stay uncomfortable. I burned incense to improve the air, which unexpectedly led to a dispute with the hotel about compensation.
The amount they requested was surprisingly high and difficult for me to understand. Eventually, the issue was resolved through the booking platform, but the experience was stressful and not something I expected on my trip. I hope the hotel can handle such situations with more flexibility and understanding in the future
Very convenient location, 5 mins drive to the airport. Remember to make use of the free airport pickup service, its a pain to get a cab from the airport.
Room size and amenities are ok for the price. They even provide luggage storage servoce for free.
Extremely wonderful hotel 15 minutes walk from the airport. Everything was sparkling clean, comfortable, and I always felt well taken care of. The gym is well stocked and has a great view of the city. Breakfast was another highlight and included many delicious Nepalese, Indian, and Western foods. The front desk staff were extremely helpful and kind, helping me call taxis for a cheaper fare than the tourist rip off price, and they also helped me store my luggage overnight while I went on a yoga retreat. Can’t recommend this hotel enough!!
Keseluruhan hotel tidak buruk, ia berada di kawasan pagoda, bukan di Thamel. Terdapat dewan sutra di hotel, dengan sami pemastautin, dan terdapat juga program yoga percuma di hotel.
Penampilannya sangat cantik, dan merupakan pengalaman yang jarang berlaku untuk duduk di atas rumput dan bersarapan dengan santai menghadap kuil. Bilik ini sangat biasa. Ia sepatutnya sebuah kuil yang telah diubah suai, dan kemudahannya tidak sebagus hotel rangkaian domestik. Walau bagaimanapun, keadaan keseluruhan hotel di Nepal adalah begini, dan kami tidak boleh memaksanya. Yang ini melebihi purata dan mempunyai nilai yang baik untuk wang.
Ia berada dalam jarak berjalan kaki dari Kuil Manyuan, Kuil Shechen, dan lain-lain. Satu-satunya kesulitan ialah kerana hotel ini tersembunyi dalam, pemandu tidak dapat mencari jalan apabila menaiki teksi berkomunikasi dalam bahasa Nepal.
Hotel berhampiran Thamel,Kathmandu100% pelancong memilih kawasan ini
KKacieK2025.12.19
Superb service from this hotel! They offer free pick up service so I have no worries to travel from airport to hotel around midnight. Their breakfast is fantastic, their staffs are very helpful, one of the staffs even came and asked if I need any bacon and he cooked on the spot for me. I booked a deluxe single room but I get a twin bedroom which is much more spacious. Lovely atmosphere, great location in the city, the street is quiet even though nearby the busy Thamel street. The hotel manager, Mega, is super friendly and welcoming. Highly recommended!
Excellent Stay and Warm Hospitality at Mercure Kathmandu
This was my first time visiting Kathmandu, and Mercure Kathmandu truly left a wonderful impression. From the moment we arrived, the service and hospitality stood out.
A special mention to Paras, who picked us up from the airport and helped us with check-in. He was exceptionally kind and professional, and even shared some very useful information about getting around Kathmandu — which really helped us make the most of our trip.
We had booked a room with breakfast for only one person, but the hotel kindly extended complimentary breakfast for both of us — a gesture we truly appreciated.
The room itself was awesome — clean, comfortable, and well-equipped. The toiletries were complete, even including a razor and shaving cream, which was a nice touch.
Overall, the staff throughout our stay were consistently helpful and friendly, making us feel very welcome. Highly recommend Mercure Kathmandu to anyone visiting the city — great service, comfort, and warm hospitality all around!
Hebat
42 ulasan
9.2/10
Harga bermula
NZD 130
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan Bar di Bagmati
Terokai Ulasan Tetamu Hotel di Bagmati
Lihat semua
9,2/10
Great
GGuest UserI had an incredible stay and extended two more nights. The GM and the staff are super helpful and customer oriented. Room is spacious. Morning yoga is included and the male yoga teacher is phenomenal. The yoga practice is inside the monastery. The location is another advantage. It’s walking distance to the Boudha Stupa which allows me to walk there a few times a day. At the same time, it’s in a quiet dead end. Lastly, it could be helpful for some who wish to disconnect digitally because wifi doesn’t work too well . There’s only one server located near the staircase in my building. If your room is far away from it, the signal is obviously problematic.
GGuest UserThe room made a decent first impression and did the bare minimum. But, it quickly became clear that it’s best suited for a very short stay. The bed was comfortable enough. Overall, the room is fine if you’re just passing through, but anything longer starts to feel like stretching it.
Staff presence around the hotel was limited. They clearly run on a lean operation, which can go either way. The guard in front of the elevator stood out in the best possible way and added a genuinely warm, human touch, which helped balance things out.
At check-in, I was given two complimentary cocktail coupons for the upstairs bar, which immediately lifted my spirits. This was a place I had enjoyed many times before and often recommended to friends and family. I had good memories of the atmosphere, the food, and the general vibe, so I went in with high hopes. In the past I had written raving 5-star reviews of their restaurant food and amazing service!
Unfortunately, the experience that followed didn’t live up to those expectations. What should have been a simple, enjoyable night out unraveled into confusion and unwelcoming interactions. Small moments piled up, the mood shifted, and it became clear that the experience had gone off the rails. Rather than force it, my group and I decided to take our time and money elsewhere. Sometimes you read the room and move on.
I returned to the hotel later that night and stayed over. Took a hot shower in the morning, loved the smell of their body wash, btw!
Another brief interaction during checkout reinforced the same theme: rigid, abrupt, and lacking the kind of hospitality that makes guests feel welcome.
All in all, it’s disappointing to see a place I once enjoyed and freely recommended lose its consistency and warmth. I’m no longer comfortable recommending it, and I’m not sure I would choose to return.
As for the unused cocktail coupon, I still have it. Any takers?
GGuest UserWe knew the service would be good as soon as we booked, and within hours we received a welcome email, listing the ways we could contact them if we needed to.
On the pick up at the airport, they were speedy and efficient and the taxi ride only took us 20 minutes with traffic.
As we walked through the door we were blown away by the interior decoration, only then to find that hotel had been a former palace!
Historic artifacts and pictures were strewn through the hallways and the outside only matched the royal feel with perfection.
We stayed in the royal suite, with a big bed and balcony. The staff were great, the breakfast was standard for off peak times and although the location isn't in the depth of Thamel, the area most will go out for eating and drinking, it was within 30 minutes drive of most landmarks and as it was the ambassedy/ office worker area, there was a nice vibe.
There were some things that can't be controlled. The hotel did a good job of providing heat as the weather in February is still chilly.
The pollution was real. Especially as you walk nearer the streets, something to think about if you are sensitive to this. Apart from that, It was all really wonderful. Niraj Yadav the receptionist and the team, we thank you dearly.
RRay kosasihPleasant stay with great location, but bathroom needs improvement
We stayed here for a few nights and overall had a pleasant experience. The hotel is in a very good location, just a short walk to the Thamel area, so it was easy to explore without needing taxis. The room was clean, and the breakfast buffet had complete selections, with some dishes rotating daily.
However, we did encounter an issue with the bathroom floor. The tiles in the bathroom were the same as those in the bedroom area, and as a result, the floor became extremely slippery when wet. My wife even slipped once while taking a shower. It would be much safer if the hotel installed proper bathroom flooring. The toilet spray was also positioned awkwardly on the left side, and the toilet seat felt loose, which affected comfort.
Our original king room wasn’t ready at the 2 PM check-in time, but the staff offered us the option to check in immediately with a twin room, which we accepted. Throughout our stay, the staff were friendly and very helpful. When my wife requested help to switch the air-conditioner to heater mode, they sent someone right away and even provided an extra portable heater, which we really appreciated.
We were granted a late check-out until 2 PM, and because our flight was late at night, we extended the stay until 6:30 PM for an additional USD 30+. This was convenient for us.
Overall, it was a pleasant stay with great staff and location. The only major area that needs attention is the bathroom design and safety, which should be improved for better comfort.
AAussie HelenAfter several trips to Nepal, I finally decided to treat myself with a stay at the famous Kathmandu Guest House. So glad I did. So much peace, grace, charm and beauty .. and of course, the history!
AAnalin PhoutsavathWe stayed only 1 night hoping to see sunrise but unluckily the cloud/pollution level were a lot even at the mountain where the resort is located. We had a great time there with beer and play games until late night.
1 disappointed thing is we were informed that the pool is heated pool but it is not heated at all, so we didn’t get to do swimming there.
The hotel also have a taxi service for us from hotel to airport in a convenient truck with AC!
Overall are good
XXUENANOn the way from Kadu to Chitwan, we have been contacting the hotel through Ctrip customer service to pick us up when we arrived, but the customer service has not been contacted by the hotel. I did not expect that as soon as the bus arrived, the driver arranged by the hotel was waiting. It is fixed, it should be that the hotel will take the initiative to go to the station to pick up and drop off according to the occupancy and bus time. The hotel is relatively good in the local area. There are beautiful gardens and detached villas. The rooms are also decorated with special features. They are clean and hygienic. The staff are very enthusiastic. They will try their best to help you if you have any problems. Personally, I think the price of various activities offered by the hotel in Chitwan is reasonable, so it is possible and convenient to book at the hotel. There are some villagers around the hotel, not far from the river. You can visit or take a walk in your spare time. There is a bustling market about three kilometers from the hotel. You can take a taxi to eat. . If you eat at the hotel, the price is not cheap, but the taste is really amazing!
AAakhilHad an amazing stay in this wonderful 3 Star hotel at the heart of Khatmandu, Nepal. A big shout out to the amazing service by the Manager (Ganga) and his staffs. They are very nice smiling and very considerate, accomodating and helpful to our requests. The hotel is very clean and the breakfast is good. They also provided me one way complimentary airport transfers.
The location is the main highlight of this hotel. Walkway distance to main shopping district of Thamel, KTM. There are so many renowned restaurants around this hotel.
Highly recommended for all types of travellers like family, solo, business and friends.
Pro tip: If you do not want climb up stairs then ask for first or second floors rooms. If you are athletic then you can for 3rd our 4th floor which i did for myself.
AAnonymous UserLocation is alright, there’s occasional cockroaches running past you when you are in the room, cleanliness has a lot to improve on. Worst part is that I booked a single room and was given a room next to the elevator with a window without curtain, anyone tall enough would be able to look into my room and everything in it, to add on to that, the room was next to the elevator and you can hear every footstep and noise/chat coming from the corridor, and when the elevator moves, there’s this super unnecessary music that runs with it so you would get a sense of that throughout the day and night. When I went to the receptionist to ask for a different room, she told me there’s no other rooms available and I have to pay an extra 1500 rupee to upgrade to a different room, that amount, adding with the original I paid for- would already be much higher than a standard deluxe room. Obviously she and the hotel was trying to scam me by leveraging on giving a super lousy room at first. Even though they eventually agreed to change room for me at no charge, I was honestly traumatised by this hotel and was uncomfortable through the stay. Then at check-out in the next morning, the guy was reluctant to let me go asking if I had already paid and making calls to confirm about it. Overall there’s surely better rooms for similar price in Thamel, so do try to skip this hotel unless you like some good memorable reasons to spoil your trip.
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