Hotel Dengan Bar di Windward Islands, French Polynesia

Huge room but space not used efficiently. Bathtub was not properly secured. And shower was inside bathtub. The toilet bidet has to be turned off else it will leak. Location was right in front of the ferry terminal.

Starting from the location, the hotel is about 4 kms away from the airport, and you can hear the planes lifting off and landing. However, note that this hotel does not provide a shuttle service, meaning that you need to arrange for your own transportation - even if you arrive at 3 in the morning, and this means either taking a taxi or renting a car (but the second option won't work if you arrive outside of work hours). The taxi will cost about 20000 XPF, during day time and also if you have a large group of people. Not more. I got scammed by a taxi driver on the night I arrived. Lost about 4.5k XPF on that. Great start to the stay. The city, Papeete is reachable by walking about 15 minutes along the coast road, which doesn't always have a great pedestrian walkway. This is also somewhat of an annoyance, where the hotel is of decent make, but the environment doesn't match with that. Next, the hotel staff itself, and the service they provide. It is totally a mixed bag. It horrifies me to say that your experience will be dominated by whom is serving you. Some of the staff are horribly inflexible and utterly arrogant. Others are extremely helpful. And this also applies to the Hilton Moorea, where people won't even rent you a changing room and a towel, even when you have a booked tour with their event providers and the bloody tour starts from the hotel pier. If the hotel wasn't clean, I would have been very disappointed. The beds are okay. Tried some facilities, the swimming pool, three of four restaurants and the Spa, and I have to say that everything is exceedingly expensive, but as a redeeming point, the service at these facilities is also rewarding, though maybe not at the level you would expect at this price class. Overall I consider this place not worthy of being called a five star hotel. Due to my experiences with the staff, I wouldn't even give them a fourth star. The Intercontinental is better altogether.

They charge for EVERYTHING. They even put a tip on my card for themselves without asking me. When asked, the restaurant lady apologized and asked for refund the money back to me. The ladies at the front desk are very aggressive especially the one without hair line. She was very very aggressive. She has no business working the front desk. I paid for dinner show with buffet but they sat me behind the pillars and I couldn’t even see the show. When I complained, they told me that the people upfront had made their reservation way in advance than me. Towards the end of the show, the moved me to another table by which it was already too late as the show was almost ending. The young man at the front desk was very welcoming. I truly disliked the service at this resort. The Paris lady at the spa was extremely nice and pleasant. The ladies at the boutique were a bit kind. Overall, it would have been a nice stay if they had taken the time to make my stay a bit nice. Do not go here if you are a black American. The women are aggressive towards us for no reason. That’s my observation.

The hotel is really old, probably from the 1990s; especially the bathroom, the toilet breaks down as soon as you press it. The hotel is not big and there is not much to do. When I went there, there were no projects on the shore because of the wind. I booked a tour around the island, but many places were closed due to strong winds. The strange thing is that it is understandable that outdoor places are closed, but why are museums also closed? Hotel breakfast and dinner were average If you want to stay on the main island, it is not as good as Hilton in terms of cost performance.

A particularly touching hotel experience! It was nine o'clock in the evening, and we suddenly needed to buy daily necessities urgently. The surrounding shops were basically closed. The front desk staff learned about our situation, discussed with a staff member who happened to be off work, and actually gave us a free ride to a 24-hour store that was not nearby. The supermarket, which is open for hours, bought the daily necessities we needed and then sent us back. I have personally experienced that the people of Tahiti are extremely honest and warm-hearted!