Hotel Dengan bar di Xorazm, Uzbekistan

The hotel is located in the old city, which is great for daily strolls, allowing us to easily return for a rest whenever we wanted. They offer triple rooms, and while breakfast is simple, it's filling. The staff's English is excellent, making communication seamless, and the service is good. You can call the front desk to book airport pickup and drop-off. The hotel terrace offers fantastic sunrise views! However! When we arrived, the hotel was undergoing simple renovations, which Trip.com and its agents failed to inform us about! This seriously affected our health! But once we checked in, it was non-cancellable! And at that time, we weren't even sure if we could find another hotel. There were paint cans in the hallway, so our room had a strong renovation smell. I immediately contacted Trip.com customer service, but regrettably received no response, absolutely no response! Not even from a human agent! It wasn't until I checked out that they offered me a so-called 'solution'! I expressed my dissatisfaction to customer service and hoped Trip.com would take international bookings seriously and fulfill its responsibilities! Regarding the hotel service, after I reported the issue, the front desk attendant showed me all the remaining rooms, but unfortunately, they all had the same smell. He then helped us turn on the ventilation fan; in short, he did everything he could to help. We had no choice but to make do for one night. If you plan to stay a month from now, I would still recommend it!

Good hotel, would recommend.

This hotel is located within Ichon Qala, the UNESCO World Heritage Site in Khiva. The cleanliness, location, service, facilities, and amenities were all wonderful, and the staff were incredibly kind. It was the best quality hotel I stayed at in Uzbekistan, and I would love to visit again! What I liked: • The room was super clean • Excellent location • Delicious breakfast • Enjoyable conversations with the staff • They helped exchange USD to local currency What I found a bit disappointing: • Honestly, nothing at all (seriously!)

good location near North gate which is easily access. Room is very comforatble and everything is there.

It's right next to the main entrance of Khiva Old Town, which is super convenient. The shower and air conditioning facilities are quite modern, and the rooms are very clean. The courtyard is charming, and the staff are all very nice. Highly recommended!

The friendly guy at the front desk told me the view from the 3rd-floor balcony was great. The sunset over the city walls and the sunrise from the opposite side were incredibly beautiful, and people walking along the nearby walls were looking at me with envious eyes. The room was clean, and it was only about a 5-minute walk to the main square of Ichan Kala, so there were no problems at all. Also, I recommend taking photos of Ichan Kala at sunset. The illumination and deep blue are very beautiful. Be sure to check it out before dinner.

The greatest advantage was the location of the hotel - all the sights nearby. Breakfast is saturated, although there was no variety. From the downsides - very bad water flowed from the crane, (about the showers at all silent) ,right very bad .