Hotel Dengan breakfast di Basque Country, Spain

The pension is easy to find, and staff are very helpful. Beds are comfortable; coffee and tea are available; everything is clean. The only difficulty might be is there is only one bathroom for all the guests. We were here in low season, so didn't have much difficulty, but I can imagine problems in the high season. The pension is in the old part of San Sebastian, so visiting the most picturesque parts is easy, as is visiting nearby villages. Local food is excellent. I highly recommend this pension; excellent value for your money. It's the best base for exploring this part of the Basque Country.

The lady at the front desk was very friendly and enthusiastic when we checked in, asking if we needed a map and briefly explaining the surrounding routes. The water pressure in the bathroom was a bit low, and switching between the showerhead settings required some guesswork. Breakfast had a decent variety of choices. It's only about a ten-minute walk from the Guggenheim Museum and the airport bus stop. It would have been better if they had provided information about the airport bus service being suspended on May 1st, as we checked out on Labor Day and waited at the bus stop for over half an hour for nothing.

It's about a 30-minute walk to the old town, so it's a bit far, but this area has a calmer beach and bar scene compared to the old town side. The amenities were also great. I was particularly impressed that they had a comb, which I haven't seen in my other European travels. Having cold water available was also a lifesaver since it was summer. I'd definitely recommend this hotel.

It was a pleasant stay, parking is free and easy scross the road which is a bonus. Although this place is attached to another hotel which is much more impressive, it makes you jealous you are not there!

The hotel has many great things, amazing location, very aesthetic, clean and helpful staff. I also found the cafe downstairs to be great! The only thing is the acoustics. I could not sleep either night I stayed there, I could hear the people from the other rooms talking on the phone as if they were in my same room. Could hear absolutely everything, and both nights my neighbours kept me up until 2+ am. I did communicate this to the hotel staff and they were very kind and helpful and helped me ask gently to my neighbours to be quiet. I would give this hotel a 3/5 only because of the acoustic problem, everything else was great.

I had a wonderful stay at this hotel from start to finish. The staff were warm, professional, and always willing to help with a smile, making me feel genuinely welcome. The room was spacious, spotlessly clean, and beautifully maintained, with a very comfortable bed that ensured a great night’s sleep. The hotel’s facilities were excellent, and every area was well looked after.

I stayed at Hotel Zinema7 for 4 nights. The hotel has a modern design, comfortable rooms, and a pleasant atmosphere overall. However, there were a few disappointing aspects to the stay. The location is not very central, which means you need to rely on buses or taxis more often than expected to reach the Old Town and main tourist areas. The biggest frustration was that the telephone in the room was not working throughout the stay, despite reporting the issue. Unfortunately, it was never fixed, which made communication with reception inconvenient. Another disappointing point was the complimentary water policy. Water was provided only on the first day, even during a 4-day stay, which felt unnecessarily stingy for a hotel of this category. Overall, the hotel has good design and comfortable facilities, but the service experience and attention to guest convenience could definitely be improved.

**”BAD: Beware of the 'Upgrade'”** Our priority when booking was the room size and budget, so we reserved a 32m² City View room. At check-in, the hotel staff offered us an ”upgrade.” He said that for an additional €25 per day, we could ”upgrade,” so we agreed. However, while the room did have a Sea View, the size was downgraded to just 21m². I told them that paying €25 to have a smaller room was a downgrade, but they insisted that the view had been upgraded. I asked to be moved back to the room we originally booked, but the staff ignored my request for an entire day. Let me ask you this: if you went to see a new landscape, and the view changed, how would you describe it? You wouldn’t say the landscape itself was ”upgraded,” would you? You’d say the view was different or better. The following day, I finally got a response from the staff. They told me I’d need to pay an additional €70 per day if I wanted a 32m² Sea View room. While the hotel facilities and scenery are excellent, the staff are focused entirely on business and seem to aim to squeeze every extra euro from their guests. In the end, we ended up paying the €25. **Beware of the 'Upgrade.'”**

The room was very nice, with a high-end feel, and a welcome champagne was provided. The front desk service is enthusiastic, helping to make restaurant reservations and providing various information. It's a little regrettable that there is no big mirror in the room, so I can't take a look at my whole body. I don’t know how celebrities would react if they tried on clothes without a full-length mirror when they came to stay.

Beautiful hotel, amazing facilities to work from, one of the best gyms that I’ve been to, it would have been so much more seamless if parking, gym etc were included in the price. Especially if the pool provided by the gym is not available, not having to pay for the gym one would make more sense