Hotel Dengan Sarapan pagi di Negara Basque, Sepanyol

Very good hotel with very friendly staff. We had a beautiful, big room. It was very clean and everything looked new. The bed and pillows where very good. It' s 10/15 minutes from Casco Viejo by foot. And a 15 minute drive to the airport. Would definitly book again.

We enjoyed our room which had a balcony although no seating. We did not notice noise from the busy street. The breakfast room had a lovely buffet and the bar area was cosy and enjoyable. Front desk staff were helpful in locating restaurants and showing us where everything was on a map. Our only downside was the parking stall designated to us was very, very tight for our rental vehicle. Overall we enjoyed the hotel.

L’accueil a été très long, plus d’une demi-heure pour traiter la réservation des personnes arrivées avant nous. L’hôtesse d'accueil, avec un t-shirt fortement taché, ne parle presque pas français, elle ne sait pas traiter les vouchers (abonnement B&B), elle semble perdue, souffle, elle est dépassée. Une fois sur place on nous annonce qu’il n’est pas possible de prendre le petit déjeuner sur place et la salle semble être en travaux (ce dont nous n’avons jamais été informé, ni en amont par mail ou lors de la réservation, ni sur place à l’arrivée). La chambre est très spacieuse, le lit très grand, il y a même des lumières d’ambiances et c'est assez agréable. Cependant cela ne permet pas d'oublier l’usure générale de la chambre. Quant à la salle de bain : la douche est très spacieuse mais il n’y a aucune pression dans le pommeau de douche, qui est lui même dans un état déplorable (tous les pics d'arrivée d'eau en plastique sont cassés et/ou moisis). Tout cela c’est sans parler de l’isolation des chambres qui est quasiment inexistante. Nous sommes déçus par notre nuitée.

The location is close to the airport which is convenient if you have an early flight to catch. OK car rental is at the same location. The reason we stayed at this hotel was because we had a rental car to return and early flight to catch. The breakfast was included. It worked out perfect!

Por la noche en la habitación se escuchan ruidos de tuberías. Se podría mejorar el secador de la habitación, ya que es bastante malo. Limpieza de habitación adecuada. Me han gustado las toallas, son de buena calidad. Servicio de desayuno muy bueno. Servicio de recepción bueno.

The hotel is centrally located… close to Old Town, the beach and significant sights - all within comfortable walking distance. The breakfast buffet is more than sufficient and reasonably priced. The concierge and hotel staff are all very helpful and friendly. You don’t need more ; there is more than enough; and it is very comfortable.

A nice clean and comfortable hotel in a great location within walking distance of old town Donostia/San Sebastián. Friendly staff were welcoming and helpful. The room layout (bed placed oddly at an angle), decor and emphasis on being ”heterofriendly” was a bit amusing. I was upgraded to a room with a pleasant balcony (mucho gracias!). Overall very good value for money in a great location!

The location is good if you have a car, is not close (walking distance) to the city, but at the same time really good location. Service is just fantastic, everyone was nice with us and welling to help if we asked for something. the Snack bar (cafeteria) staff is the best of the best, as well as the housekeeping staff. The only bad thing was the AC, we have no idea if it was ”warm” because the new ordinance or because something else, but unfortunately the hotel's location is so close to a highway, the room was quiet and good, but we try to sleep a little bit cooler, and with the window open was just imposible

Got here on the weekend so parking was free. the rooms are a bit small and awkward. the shower is in the open opposed to a closed in bathroom so it made showering awkward but otherwise perfectly fine for the night

Good location, easy to get everywhere of interest just by walking. Staff were lovely, warm, friendly and helpful. Good sized room and bathroom, but there was a massive pillar right in the middle of the room which was quite awkward. Had the room at the start of the corridor near the lifts so it was a bit noisy at times. No tea or coffee facilities in room, which feels like a bit of a basic. Went out for breakfast rather than use the hotel facilities as there's plenty of options about. Only there for 2 nights so didn't seem worth kicking up a fuss about any stuff. OK for overnight but not a long stay from what I saw.

Good location as it is just next to train station and metro station. Located in the shopping region. With 5 star standard. Breakfast is good. Room is clean and big.

We had a very comfortable stay in Hotel Carlton. It’s my third time to stay there. The location is fantastic. The whole experience is special. The rooms are very spacious and the bed extremely comfortable. Tea & coffee making facilities in the room are very much appreciated. The little bar is nice for a nightcap after a night out. I’ll certainly stay again

Por la noche en la habitación se escuchan ruidos de tuberías. Se podría mejorar el secador de la habitación, ya que es bastante malo. Limpieza de habitación adecuada. Me han gustado las toallas, son de buena calidad. Servicio de desayuno muy bueno. Servicio de recepción bueno.

Good location, easy to get everywhere of interest just by walking. Staff were lovely, warm, friendly and helpful. Good sized room and bathroom, but there was a massive pillar right in the middle of the room which was quite awkward. Had the room at the start of the corridor near the lifts so it was a bit noisy at times. No tea or coffee facilities in room, which feels like a bit of a basic. Went out for breakfast rather than use the hotel facilities as there's plenty of options about. Only there for 2 nights so didn't seem worth kicking up a fuss about any stuff. OK for overnight but not a long stay from what I saw.

We had a wonderful time. There were problems with bookings but were resolved within a minute At the room (upgrade) we had a surprise with and leaving the hotel our car was cleaned . Enorms info and a wonderful breakfast were the topping on the cake

Perfect location overlooking the river (virtually next door to the Conde Duque), a 15 minute walk from the Guggenheim. The room was spotless, quiet and very comfortable. I went for the B&B option - the buffet breakfast was excellent, including a glass of cava, if that's your thing! The staff were helpful, efficient and friendly seemingly able to switch between Spanish, English and German. As seems to be the norm these days, the rooms have USB points, so UK visitors don't need to bring an adaptor to charge their phones.

Very nice hotel with clear Bilbao characteristics shown in every corner of the facility. Good people, good meals, good room.

It's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details. 1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off). 2) Centuries of dust on the shelf and TV. 3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time. And I thought: ”ok we can live with that”. BUT 3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: ”It's winter, the air conditioner only works for heating”. This we find out after we have been ”cooling” for a day and a half (but the hotel description has 138 rooms with air conditioning!?). 4) We get a fan to cool down. 5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective). This hotel recived 3 out of 5 in my rating. P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea) The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest

Good location as it is just next to train station and metro station. Located in the shopping region. With 5 star standard. Breakfast is good. Room is clean and big.

We had a very comfortable stay in Hotel Carlton. It’s my third time to stay there. The location is fantastic. The whole experience is special. The rooms are very spacious and the bed extremely comfortable. Tea & coffee making facilities in the room are very much appreciated. The little bar is nice for a nightcap after a night out. I’ll certainly stay again

Por la noche en la habitación se escuchan ruidos de tuberías. Se podría mejorar el secador de la habitación, ya que es bastante malo. Limpieza de habitación adecuada. Me han gustado las toallas, son de buena calidad. Servicio de desayuno muy bueno. Servicio de recepción bueno.

Good location, easy to get everywhere of interest just by walking. Staff were lovely, warm, friendly and helpful. Good sized room and bathroom, but there was a massive pillar right in the middle of the room which was quite awkward. Had the room at the start of the corridor near the lifts so it was a bit noisy at times. No tea or coffee facilities in room, which feels like a bit of a basic. Went out for breakfast rather than use the hotel facilities as there's plenty of options about. Only there for 2 nights so didn't seem worth kicking up a fuss about any stuff. OK for overnight but not a long stay from what I saw.

We had a wonderful time. There were problems with bookings but were resolved within a minute At the room (upgrade) we had a surprise with and leaving the hotel our car was cleaned . Enorms info and a wonderful breakfast were the topping on the cake

Perfect location overlooking the river (virtually next door to the Conde Duque), a 15 minute walk from the Guggenheim. The room was spotless, quiet and very comfortable. I went for the B&B option - the buffet breakfast was excellent, including a glass of cava, if that's your thing! The staff were helpful, efficient and friendly seemingly able to switch between Spanish, English and German. As seems to be the norm these days, the rooms have USB points, so UK visitors don't need to bring an adaptor to charge their phones.

Very nice hotel with clear Bilbao characteristics shown in every corner of the facility. Good people, good meals, good room.

It's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details. 1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off). 2) Centuries of dust on the shelf and TV. 3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time. And I thought: ”ok we can live with that”. BUT 3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: ”It's winter, the air conditioner only works for heating”. This we find out after we have been ”cooling” for a day and a half (but the hotel description has 138 rooms with air conditioning!?). 4) We get a fan to cool down. 5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective). This hotel recived 3 out of 5 in my rating. P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea) The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest

Good location as it is just next to train station and metro station. Located in the shopping region. With 5 star standard. Breakfast is good. Room is clean and big.

We had a very comfortable stay in Hotel Carlton. It’s my third time to stay there. The location is fantastic. The whole experience is special. The rooms are very spacious and the bed extremely comfortable. Tea & coffee making facilities in the room are very much appreciated. The little bar is nice for a nightcap after a night out. I’ll certainly stay again

Por la noche en la habitación se escuchan ruidos de tuberías. Se podría mejorar el secador de la habitación, ya que es bastante malo. Limpieza de habitación adecuada. Me han gustado las toallas, son de buena calidad. Servicio de desayuno muy bueno. Servicio de recepción bueno.

Good location, easy to get everywhere of interest just by walking. Staff were lovely, warm, friendly and helpful. Good sized room and bathroom, but there was a massive pillar right in the middle of the room which was quite awkward. Had the room at the start of the corridor near the lifts so it was a bit noisy at times. No tea or coffee facilities in room, which feels like a bit of a basic. Went out for breakfast rather than use the hotel facilities as there's plenty of options about. Only there for 2 nights so didn't seem worth kicking up a fuss about any stuff. OK for overnight but not a long stay from what I saw.

We had a wonderful time. There were problems with bookings but were resolved within a minute At the room (upgrade) we had a surprise with and leaving the hotel our car was cleaned . Enorms info and a wonderful breakfast were the topping on the cake

Perfect location overlooking the river (virtually next door to the Conde Duque), a 15 minute walk from the Guggenheim. The room was spotless, quiet and very comfortable. I went for the B&B option - the buffet breakfast was excellent, including a glass of cava, if that's your thing! The staff were helpful, efficient and friendly seemingly able to switch between Spanish, English and German. As seems to be the norm these days, the rooms have USB points, so UK visitors don't need to bring an adaptor to charge their phones.

Very nice hotel with clear Bilbao characteristics shown in every corner of the facility. Good people, good meals, good room.

It's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details. 1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off). 2) Centuries of dust on the shelf and TV. 3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time. And I thought: ”ok we can live with that”. BUT 3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: ”It's winter, the air conditioner only works for heating”. This we find out after we have been ”cooling” for a day and a half (but the hotel description has 138 rooms with air conditioning!?). 4) We get a fan to cool down. 5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective). This hotel recived 3 out of 5 in my rating. P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea) The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest

Great location - it right above the Bilbao bus terminal. New and clean hotel and rooms. Comfortable bed and pillows. Breakfast was Decent with good selection of fruits. The hotel is highly recommended.