Hotel and facilities are outstanding. Two issues that greeted me when I arrived which took some of the gloss off.
First the check in process was painfully slow (literally, I'm disabled) had to wait far too long to collect my card key. Definitely not efficient.
Second had an additional charge of £14 for parking despite being a blue badge holder and no where close by as an alternative. Effectively taking advantage of my lack of mobility. Worse when I checked the website I had used to book a figure of £10 was quoted.
Gripes aside this is a wonderful place to stay and the breakfast first rate.
We arrived at 12pm and were able to go straight to our home. Hotel is beautiful and clean. We had dinner in the hotel which was very tasty and breakfast had a great selection of hot food and we got to make our own waffles 🤤
Reasonably priced hotel with all the basics and friendly service. One girl changing the rooms when we were leaving saw me struggling with my luggage and hurried to carry it to the main door for me which I really appreciated. The room was clean and adequate but our stay was somewhat spoiled when we discovered that the shower was stuck on extremely hot..too hot to use temperature so we had to content ourselves with washing at the wash basin which we didn't appreciate.
Tje room jad everything we needed. Could have been perfect with bery little attention as paint and chrome peeling off of things in the bathroom, but didn't affect the cleanliness.
Bed was comfy and sheets cleaned well.
The hotel has a little café for the morning, but also the pub next door is great for food.
First time using Holiday Inn
Good things are
Spacious room with great standard
Comfortable and clean bed & pillows , and towels ( a big and a small for one person each )
Has kettle and tea/ coffee with treats ( biscuits)
Has a hair dryer and an iron with an iron board inside the wardrobe.
It has a round table and a sofa chair on top of a worktop table and chair .
It has a small gym , a swimming pool and jacuzzi .
Can include breakfast and dinner ( has restaurant) and can order to the room ( room service)
I only brought bed and breakfast and breakfast is great choices and plenty. Even for gluten free options!
Bad things
Hotel lift has broken and put me on 3rd floor but I can request the staff to give me on the ground floor ( said last room / no other choice) twin room . It is better to write the request that in the event of lifts are not working to give ground floor or lower floor.
Kettle has no sieve ( may be broken before me. )
The sofa chair has a stain before me .
Overall very good service and great room and has good facilities.
Everything was fine, friendly staff, right opposite a tram stop, lovely view from the bedroom window and comfy bed. One issue I had was I booked room only and tried to pay for dinner at the hotel but for that whole week, they only catered to a certain amount of people which meant I had to go off premises to eat dinner. Other than that, no issues and would stay again.
Cozy little inn, great atmosphere in a rural countryside location. Food was very good, the staff were friendly, and the room was clean. Can’t ask for anything more!
Good facilities such as pools and sauna as always, but rare choices of breakfast buffet, stay 4 nights but had to request reception on the first day to third day for tidying up the room
FFlying visiterHotel is decent, rooms are very comfortable and clean
Lots of extras though - parking is £7 per day - pool is £2 per hour which needs to be pre booked in.
Hotel reception staff are not too welcome but rather very robotic with check-in.
All in all - decent hotel with a nice pool
SSharmayneEverything was fine, friendly staff, right opposite a tram stop, lovely view from the bedroom window and comfy bed. One issue I had was I booked room only and tried to pay for dinner at the hotel but for that whole week, they only catered to a certain amount of people which meant I had to go off premises to eat dinner. Other than that, no issues and would stay again.
GGuest Useromg from the moment I walked in i was attended to nothing was to much trouble i had a sea view double room there was a act on downstairs very loud was worried about the house but never heard a thing the decor is a bit dated but the friendliness of the staff and yhe feel of the hotel made up for that I had a fantastic stay it does just what it says on the tin I will definitely be goung back
GGuest UserWas happy with our stay at the hotel
I did not except the plenty of food we were offered
Was so delicious
The room was clean
Only the carpets are old and car park is difficulty
But l would love to go again
I really enjoyed the food
Had variety and you would until you are full
Thank you and keep it up
GGuest UserThe hotel is at very good location. Tram and bus stop just outside the hotel. Decent room. very very friendly staff. 10/10 for staff. The only thing I didn't like was the lift was not working.
GGuest UserI stay at this hotel often and have no complaints at all.its convenient and right by tram stop.great value for the price you pay.plenty of hot water for bath or shower. Beds are reasonably comfortable and for an old hotel i think they do more than their best to give a good clean room and service.
PP40ULWThe hotel and entrance are great, no complaints there. I’ve been a regular at another hotel within 5 miles of here, where the facilities are immaculate and the rooms are always meticulously clean. So I had high expectations.
On walking into my room (250), it was freezing. I immediately turned on the electric radiator, but was woken up at 2am by the thermostat flicking on and off repeatedly. The digital screen kept lighting up and going off it felt like there was a rave in my room. Highly annoying and not conducive to a good night’s sleep.
Before bed, I went for a shower and splashed foamy suds around as you do. After finishing, I was washing down the inside of the shower cubicle and noticed what I thought were leftover soap suds near the door handle. I went to wipe them off and I can tell you now, they were not soap suds.
Absolutely disgusting. The previous occupant clearly lacked basic hygiene, and although it shouldn’t be expected, the cleaners really need to have a keener eye for detail. This sort of thing should never be missed.
Photos attached for reference.
GGuest UserFirstly this isn’t a hotel. It’s a pub with rooms, which are tired and need a refurb ( bath chipped and rusty, toilet cracked and I mean toilet not seat ) evening meal in pub it’s self good and staff good. Prices reasonable. Pub Toilets not big enough given size of restaurant/ lodging/ and the fact that camper van/ motor homes can park on the car park overnight and use facilities. Buffet Breakfast poor and trailered more to the motor home guest’s who only pay £15 a night to stay which includes breakfast. My advice get in early if you want best choice.
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