Upon check-in, I was told that our booking of a twin bedroom was entitled to only one welcoming drink, providing one drink for two guests was disappointing.
For breakfast, the hotel advised that the first hour would be busy, but the non-rush hours were even more crowded, making it difficult to enjoy our meal.
Additionally, there was no kettle in the room; guests must go to the 11/F common area for hot water, which was extremely inconvenient.
On a positive note, the gym was reasonably good. The view from 11/F is stunning. Overall, while there were some highlights, key areas need improvement.
We were notified that the elevator was out of order in the first day of check in, it was terrible to carry luggage up to the 4th floor. We spent three nights there, unfortunately, the elevator was not repaired on the day we check out. But the staff is friendly and the the cookies provided at the snack bar is good!!
Great location! Nice place. If you’re coming from Tromso airport, ride bus 420. This bus goes directly to the Sommaroy. Inform the driver to drop you off at the bus stop near the hotel.
Stunning full sea view resorts we had… resort are clean. We stay for 5 nights. Daily breakfast is good… staff & reception are friendly, courtesy & helpful…. Beautiful scenery around the resorts…& we are lucky , 2 of the night we witnessed auroras northern lights right from our resort balcony… amazing with the beautiful stars…..but most importantly to stay here you must drive…
L’hôtel est très propre, il est bien situé, à proximité de jolis fjord et randonnées. Le personnel est très accueillant et donne d’excellents conseils pour les spots d’aurores boréales et les chemins de randonnée à prendre. Il est possible de louer des raquettes et des bâtons pour 300 NOK la journée. Il y a du thé, du café et du porridge à libre disposition. Il y a également un parking gratuit, un Joker pour faire ces courses et un pub à quelques mètres. La communication via le tchat trip est bonne, les réponses sont rapides. Le seul bémol, c’est que j’avais réserver cette établissement des mois en avance, principalement pour son restaurant, car les autres établissement aux alentours ne disposait pas de cuisine partagée. Cependant le restaurant était fermé pour maintenance, je n’avais donc quasiment rien pour me dépanner, car le joker etait déjà fermé quand nous sommes arrivés. J’ai donc du faire des pâtes instantanées avec la bouilloire dans le couloir. J’aurais pensé à des prix plus bas sur les réservations en raison de la maintenance du restaurant, c’est dommage. Je recommande quoi qu’il arrive cet établissement.
I have upgraded to deluxe house from the hotel email due to adding two friends of mine are joining. I have paid so much extra to top up from the hotel. When I checked in, the receptionist said I have to pay extra NOK 200 because I did not inform them that I have 2 extra friends are joining.
Firstly, I did call to the hotel to check how much I need to top up due to two friends are joining. Second, the deluxe house is meant to have 4 -5 people to stay in, we have 4 people in total. Third, I booked this hotel on my first night and last night in my Tromso trip. I’m looking forward to stay river view and garden view. But unfortunately the service that I received is extremely disappointed and bad!!
The location is amazing! All the pick up spots for the activity were 3-10 mins walk. However, the nightmare started when we got to the room to realise that the bin was full….
We tried to talk to the front desk but it was late in the afternoon and we were told no one from room service is there and we can’t change room cos they full….
Even though the next day in the morning a bus full of tourists came and I don’t believe that many checked out in few hours
Again location is good, but it is not a cheap price you’re paying for the bare minimum of cleanliness
The location was amazing, truly close to the city center. Breakfast was great more than we expected. Me and my friend enjoyed 3 nights staying here so much!
The breakfast was fabulous, with plenty of choices including non‑gluten options. The room was a decent size and very clean. The location is convenient — within about 15 minutes you can reach many shops and restaurants. If I return to Tromsø, I will definitely stay at the Dock again!
We really enjoyed our stay. The location was great and the sauna with a view was amazing. Breakfast and dinner are provided. They even saved us portions on the first night as we arrived just after the restaurant closed. The receptionist was super friendly and helpful. Thank you!
very good location, short walk from where most tours would pick up their passengers. staff were helpful and friendly. excellent breakfast, fika and dinner also included. will book again 😊
Stayed for 3 nights. Was upgraded from standard room to superior room. Hotel reception are friendly, particularly Amalie which has bubbly character, it was a great experience dealing with her, great start for my stay. Nice, warm and comfortable room. This room type has a Nespresso machine, you can also make tea with the kettle provided. Good breakfast, plenty of choices including fried rice. There is a sauna and gym with majestic view. Airport bus dropped me off directly just opposite this hotel. The pick up point for most northern light tours are nearby. Overall it was a great stay and highly recommended.
I had an efficient check-in. The staff are friendly and the buffet breakfast is well worth the money. I also like the bar area opposite the front desk where guests can lounge around and sip coffee/tea for free.
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