Hotel Dengan breakfast di Troms, Norway

Pros: - Beautiful view - Daybed was as comfortable as the bed - One of the most conveniently located hotels in Tromso - Delicious, well-seasoned breakfast Cons: - Hotel amenities are lacking (toiletries, facial tissues, phone to contact conceirge) - Only one staff member after hours, no form of room service then - Staff aren’t attentive enough. Notably, towels that were removed were not consistently replaced with new ones (One night all were removed, none were replaced. Another night, all were removed and only one was replaced)

This is a 4-star hotel, but they didn’t even provide a complimentary water bottle for welcome, which was surprising. Even many 2-star hotels offer this basic service. I have stayed in both 5-star and 2-star hotels, and this felt disappointing. Small details like this really affect the overall guest experience.

This hotel deserves a perfect 100! Our room faced the sea directly. I mentioned it was for a birthday celebration when booking, and the hotel thoughtfully sent a handwritten card and some delicious macarons, which was such a lovely touch. The hotel is brand new, so everything is pristine and the decor is beautiful. The location is excellent too; it's a great place to stay even without a car.

An unpretentious but comfortable hotel in an unbeatable location in central Tromso (the third photo is the view from the hotel window). Highlights include the friendly staff (a shout out here to the ever helpful Petter), tasty and healthy breakfast, and comfortable sitting areas that mean you don't have to hang out in your room. Given the quality of the hotel it is surprising - and highly annoying - that they don't provide kettles in the room (I even offered to pay a deposit), the more frustrating because some photos on the site show coffee machines: so some rooms do have these facilities. The selection of toiletries is also surprisingly meagre - no shower gel for example, which seems unnecessarily cheapskate. My other gripe is that they need more individual tables in the breakfast room: finding a space at a long table feels reminiscent of youth hostelling... With these shortcomings noted, the hotel can be recommended and is good value for Tromso.

This is the only one hotel that is serving half board meaning breakfast and dinner is included, plus they throw in a tea break serving a piece of cake and tea/coffee during the afternoon from 3pm - 5pm. Since our arrival was after the dinner time, the hotel reception was so nice to kept us two cold plate - was delicious! As we arrived during the Easter weekend, many shops were closed. Hence it was good that we have dinner included at the hotel. Everywhere is within walking distance. Help yourself Coffee/tea are served all day long at the reception. In the late night, after we returned from aurora chasing around 2am, the doors are locked and manned by security, so it is quite safe. There is a sauna but I didnt have a chance to use it, staff are friendly and helpful.

The hotel is in an excellent location in the harbor overlooking the Arctic Cathedral and right next to Storgata!!! It is a bit old but remains traditional!! Perhaps some renovation in the rooms would be needed! Breakfast is a classic intercontinental breakfast buffet while the dinner is somewhat poor and basic! The fika is a nice touch!! The staff was pleasant and smiling except for the skinny young man on the day we checked in who was obviously bored and wanted to go to school and did not inform us about anything!! We had to ask him about all the procedures of the meals and the hotel while he did not provide us with any other information either about the hotel's facilities or information about the city! It is worth it just for the location and we would probably prefer it again!! And yes, we saw the northern lights one night from our window across the mountain and above the harbor!!!

I have upgraded to deluxe house from the hotel email due to adding two friends of mine are joining. I have paid so much extra to top up from the hotel. When I checked in, the receptionist said I have to pay extra NOK 200 because I did not inform them that I have 2 extra friends are joining. Firstly, I did call to the hotel to check how much I need to top up due to two friends are joining. Second, the deluxe house is meant to have 4 -5 people to stay in, we have 4 people in total. Third, I booked this hotel on my first night and last night in my Tromso trip. I’m looking forward to stay river view and garden view. But unfortunately the service that I received is extremely disappointed and bad!!

The front desk is located in the bar on the top floor, which offers a magnificent view. I was too tired at night to go up and see if I could spot the Northern Lights. This is more of a business hotel. You need a key card to use the elevators. Most of the staff I encountered were very nice, and the room size is decent for a Nordic hotel. It's true that it's not too far from the airport, but dragging luggage through the snow was impossible. A single bus stop from the airport costs nearly 100 RMB, which is truly shocking Nordic pricing.

Front desk service was friendly and upon seeing my membership status, gave us room upgrades. Though the room was clean and modern, the bathroom is in desperate need of an upgrade. The bathtub has what looks like years of yellow staining, showerhead from the 80s, hairdryer would struggle drying writing on paper. The fact there were no photos anywhere of the bathroom means they know exactly what I'm on about. Would not stay again purely because of it.

The hotel is in a great location, right by the sea. If the weather is clear, you might be able to see the Northern Lights from your room. The facilities are quite new, the bathroom is spacious, there's 24-hour coffee in the lobby, and the front desk staff are very friendly. It's a good hotel.