Horrible customer service, no reply for a day.
Asked only to change dates of my stay nothing else.
I've changed travel tickets twice list 30 dollars on it Because they weren't answering I've booked another place for 2 days, claimed free cancelation three times it was rejected by Trip.com and still no answer from Noli so I canceled another stay lost on cancelation 70 Dollars and came to see what the property and people are working there. They have a camera everywhere but noone came to help me to check in even after messaging to Trip.com customer service, was able to reach them only by call after almost one hour of trying to check in. And the code they asking while checking in is different from your booking so think twice before choosing this place. -10
Horrible customer service.
Hotel berhampiran Old Town,Gdansk100% pelancong memilih kawasan ini
JJohnO2025.06.18
Staying at The Radisson Gdansk was not just a trip—it was an experience. From the moment we stepped into the tranquil lobby scented with yuzu and cedar, we were immersed in elegance and refinement.
Our suite overlooked a canals. The hotel’s Michelin dinner was unforgettable, as was the traditional onsen spa experience.
Service was intuitive, discreet, and truly world-class. Every staff member treated us not as guests, but as honored visitors. This is more than just a luxury hotel—it’s where hospitality becomes art. Worth every yen.
I really enjoyed staying in this hostel. When I was searching for a place to stay in Gdanks for about two days and found this hostel, I was fine with having less amenities as long as the price is affordable. Moon Hostel Gdanks has definitely surpassed my expection, with the great location with walking distance to the tourist attractions and with the cleanliness and the customer service from the hostel itself. If I ever come back to Gdanks for a vacation, I would very likely choose to book this hostel again.
Hotel berhampiran Old Town,Gdansk100% pelancong memilih kawasan ini
PPengguna Tetamu2024.03.26
Super super good location, direct in the most important street of old town, 1 min by foot to the Neptune’s fountain, other sightseeing places we can also go to there by foot. Very clean and super big room. Very friendly stuff.
Just one thing, there is no swimming pool, no sauna. Spa includes only massage.
Tempat yang hebat, dengan kakitangan yang membantu dan sopan, semuanya bersih, dan bilik dilengkapi sepenuhnya. Katil yang sangat selesa. Berdekatan dengan pusat bandar. Selepas seharian bersiar-siar, anda boleh menggunakan sauna dan gimnasium, atau bermain biliard atau bola sepak meja di kawasan umum. Saya sangat mengesyorkan tempat ini.
Hotel berhampiran Old Town,Gdansk100% pelancong memilih kawasan ini
TTanyayevs_travel2025.12.20
Прекрасное место в самом центре города 😻 ты только выходишь на улицу и уже вокруг красота 🔥 уютный номер с интересными деталями в виде весла на стене и с красивыми светильниками. Удобные кровати и душевая. Есть уголок с чайником, холодильником, микроволновкой, посудой, кофе/чаем. А ещё диван и телевизор) мы безумно довольны свои выбором 🫶
Hotel położony jest w świetnym miejscu, blisko bulwaru, możemy spędzić miłe chwile spacerując w pięknym otoczeniu statków i fajnym, morskim klimacie. Dookoła są liczne kawiarnie. Hotel serwuje smaczne śniadania i oferuje nam pyszną kuchnię. Personel hotelowy jest bardzo uprzejmy, miły i pomocny. Od kilku lat to mój nr jeden na liście hoteli w centrum Gdyni.
Polecam szczerze.
Hotel berhampiran Old Town,Gdansk100% pelancong memilih kawasan ini
PPengguna Tanpa Nama2025.08.22
One of the most satisfied hostels I’ve stayed in Europe at such good price. 24/7 reception. Free water refill machine. Free good wifi. Separated male and female toilet and shower rooms (all in same floor tho), all-in-one shower gel(?) and hair dryers equipped. Many lockers on the floor (need to ask reception for the lock I think but not sure). New bed sheet, duvet sheet and pillow case provided. Very clean overall. Each bed has own x1 plug for charging and x1 reading light. View is amazing. Very good location (close to old town). Stunning view on rooftop (I didn’t upload the pics for the view tho), residents can get drinks there. Staff are very efficient and helpful, even the residents are really nice. The rooms and washroom/toilet are bright and spacious. Bins in each room. Restaurant right on G/F. AND the convenience store is just 1 min away. Kitchen with fridge, cups and utensils equipped, although the pan and pots are a bit old(?), I don’t need to cook anyway. Luggage storage available for residents. I feel very safe as a solo female traveler. I booked this only the night before but didn’t expect I would be this satisfied, what a good surprise to me. Making my experience here extra good.
The room was good, even if a bit small for two people, the water pressure was weak. They have a laundry you can use, which is an advantage. BUT! The communication is very bad, especially for the hotel without reception. They didn’t send me check-in instructions in advance, and I had to have a written communication with trip.com support on my arrival day for the whole day to get them, which is unacceptable. And also, even though they say they have 24/7 support, the hotel responded to me about my inquiry only the next day. They were nice to let us check-in later, but we needed this information earlier than we received it.
Menakjubkan
14 ulasan
9.4/10
Harga bermula
JPY 13,843
satu malam
Semak Ketersediaan
Lihat Semua Hotel Dengan breakfast di Pomeranian
Terokai Ulasan Tetamu Hotel di Pomeranian
Lihat semua
9.1/10
Great
GGuest UserPerfect to stay for short/long term
Despite a bit far away from railway/bus stations, situated at the very quiet waterfront with a beautiful night view, so nothing to disturb out sleep at all
Restaurant/rooftop bar in the hotel and also a vairety of restaurants nearby, close to main tourist attractions
Very clean and modern interior, spa and kid room inside as well as friendly staff
Large kitchen/dining room and comfortable bunk beds
Should be better to have a kitchen knife in guest kitchen
GGuest UserI recently stayed at this hotel and while the location and views are quite decent, the overall service fell short of expectations.
Firstly, basic amenities such as drinking water were not provided. When we asked, the receptionist even suggested that we drink tap water, which was quite surprising for a hotel of this standard.
Secondly, the service level was disappointing. The bellboys did not assist us with our luggage upon arrival, which is something typically expected.
Overall, while the hotel has potential due to its location, the service quality clearly needs improvement.
GGuest UserPros: Great location, less than 30 seconds on foot to Long Market.
Cons:
- There's some road construction, the Uber we took from the airport to hotel can't find way to hotel therefore he took several rides around, trying to find a way and in the end, we need to carry our luggage for few hundred meters on cobble stone road.
- The checkout time, according to the receptionist, is 11:00, not 12:00 as on Trip.com
- Since Uber driver can't find the right way to hotel, we asked the receptionist to call a taxi. She called a car (not sure if it's a taxi since there's no meter) and when we reached the train station (2 km away), the driver asked 35 zl for a trip on Uber cost 15 zl.
GGuest UserThe hotel is very conveniently located, which is definitely a plus. However, there are several issues that prevent it from truly living up to its five-star rating.
At check-in, we were not informed that parking was paid. As a result, after three days of stay, we were required to pay a rather significant amount at check-out, which came as an unpleasant surprise.
The rooms are generally comfortable and well equipped, but in the bathroom there were noticeable uncleaned areas and fingerprints on the faucets, indicating that housekeeping was not done thoroughly.
I would also like to specifically mention the breakfasts, which were a complete disappointment. From a five-star hotel belonging to an international chain, a very different standard is expected. The food was not fresh and appeared dried out (see photos), the selection did not change from day to day, there was almost no pastry, desserts were limited to just two items, and there were no vegetarian options at all, which seems strange for a hotel of this level.
GGuest UserConvenient location. Bus, tram, and train right on your doorstep. Lidl in the basement! Parking in the underground car park is easy, but the €11 price is a bit steep... but it's safe! Awesome breakfast! Highly recommended. The gym is showing its age, not bad, but not good either...
The only real drawback... the ladies who clean the rooms are ”very, very perfunctory.”
Otherwise, highly recommended!
GGuest UserThe location is right next to Amber Street. The scenery outside the room we stayed in was very good, and the facilities were very clean. I lived in several hotels in Europe. There was this one that provided drinking water and hot water.
LLachyn OjarovaHorrible customer service, no reply for a day.
Asked only to change dates of my stay nothing else.
I've changed travel tickets twice list 30 dollars on it Because they weren't answering I've booked another place for 2 days, claimed free cancelation three times it was rejected by Trip.com and still no answer from Noli so I canceled another stay lost on cancelation 70 Dollars and came to see what the property and people are working there. They have a camera everywhere but noone came to help me to check in even after messaging to Trip.com customer service, was able to reach them only by call after almost one hour of trying to check in. And the code they asking while checking in is different from your booking so think twice before choosing this place. -10
Horrible customer service.
김김끼라You could go downtown by tram or bus. However, the tram departure time was a bit long. Of course, you can walk downtown, but it takes about 30 minutes. The accommodation seemed a bit old and not that clean, but it was usable.
MMichelleWe checked at the hotel about 9 am, but there may be no one checked in the night before, so the counter brother let us enter the room early (can not be asked, please do not unreasonable request) and sent a magnet for the appearance of the hotel at check-in. The milk sugar on the towel is super delicious.
The hotel is located next to St. Mary's Church, outside is Amber Street, there are quite a lot of accessories to choose to buy back as a gift, the price is not expensive and beautiful. 5-10 minutes walk is the square area, there are many restaurants and bars to choose from, not far from the river. Rossmann (similar to drugstore + supermarket) is available for a 3-minute walk to buy a variety of necessities.
It is a 20-minute walk from Gdask Gowny Railway Station. It takes about 10-15PLN by taxi. If you want to call Uber or Bolt from the hotel to go to other places, you must go to the periphery to set pickup point . .
The overall personal accommodation experience is very good, but the hotel may not be suitable for the elderly without elevator.
Berapakah kadar purata untuk hotel dengan Sarapan pagi di Pomerania?
Bagi hotel dengan Sarapan pagi di Pomerania, harga purata pada hari bekerja ialah JPY 25,404, dan harga purata pada hujung minggu (Jumaat–Sabtu) ialah JPY 29,496.
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