Hotel 4 Bintang di Marrakesh-Tensift-El Haouz, Maghribi

Lovely would recommend. Cheap and cheerful. Don’t know why people are so negative about this place, I would stay here again. Clean, beds made everyday, clean towels, friendly staff. Located twenty minute walk from the square, and the souks. Off licence around the corner, which sells plenty of beer, wine and spirits. £11.00, for a bottle of wine and six beers. Highly recommended!!!

L'hôtel Chem's mériterais de gros travaux de réfection, pour ma part baignoire rouillé, robinetterie encrassé, l'isolation phonique est médiocre. Pour le petit déjeuné tout est au compte goute et peux de choix, pour les autres repas selon les dires pas mieux . Pour un mini frigo dans la chambre c'est 15€ par jour, avant c'était gratuit à la demande. Une note positive les climatiseurs son récents et fonctionnent bien. En cas de tremblement de terre sachez que vous devrez vous débrouillé tout seul pas d'évacuation et aucune prise en charge des clients, il faut se débrouillé seul sans aucune information, seul un employé était là pour faire payé les bouteilles d'eaux après que nous ayons décidé de nous installé dans la rue en cas de réplique. La seul chose qui tient cette hôtel est sont emplacement, ce n'est plus un hôtel mais un pied à terre bien placé .

This was a reasonable hotel at reasonable pricing. Was on the 5th floor so good view looking out. The room needs updating was the headboard was detached, light switch loosely connected, shower head holder needing fixing. I travelled solo so this was no biggie. Overall happy with the experience

Background: stayed 3 nights over new year 22/23 with the family. Hotel is twinned with The Opera Plaza Hotel, but we stayed in the Red Hotel Section. The Good: friendly staff, clean rooms, good service and housekeeping, wonderful buffet breakfast with scrambled eggs, Morocco’s style pancakes and bread made on demand, pool area is fabulous and you could easily spend hours there. Location was good with most tourist attractions a 5 to 10 min cab ride away. The venue has a bowling alley and a restaurant with international football shown every day, it is not rowdy and is a nice atmosphere to watch a match. Close to Menara Mall and some western fast food places. The not so good: the red hotel is a bit dated, carpets in common areas are a bit frayed and the room stayed in was very basic with uncomfortable pillows and facing the street was noisy. Overall: this is an upper 3 star / lower 4 star hotel. I would rate 7 out of 10. I think most people would be happy with a short stay at this hotel for a reasonable price. I have read some of the other reviews on trip advisor which can put you off but our experience was fine. I also note the comment about a new year event on another review, we were at the hotel at the same time (the red hotel part) but not invited to anything.

Nous avons passé un excellent séjour dans cet hôtel ! Les enfants ont pu en profiter pleinement. Merci à Sarah, Najib et Fatiha Merci à Said du colombus Merci à Oussama de l’animation Et sans oublier Mourad, Abdelatif et Ayoub toujours aux petits soins Nous reviendrons c’est sur !

We had a great stay. Clean and nice room with comfy bed. Breakfast by the pool was great. Staffs were nice and friendly especially the door gentleman! Check-in was a bit of a pain as it took ages (lack of staff when i arrived)… we needed to rest badly but had to wait for like 20 mins. Lifts are very old and slow but luckily there wasn’t many guests so it wasn’t a burden. Ingeneral i think it was a good value hotel. We would come back!

Fully agree with other reviews that this is the worst Accor property we have ever experienced. Dirty & LONG overdue for a deep cleaning. ”IF” -- & that is the operative word here -- IF this hotel has someone with the title of General Manager, that person is doing Accor a HUGE disservice in terms of total disregard of property condition. Accor Senior Management needs to pay this property a visit & either bring it up to standards or remove their brand signage. If our room had not been totally pre-paid & unable to cancel, we would have walked out. Photo 1 - View from room of roof top overlooking the pool area. Appears to have NEVER been cleaned off. Condom wrappers, soft drink cans, chip bag packaging, more cigarette butts than one could count, combs, ball point pins & other assorted & disgusting trash covering the roof top. Photo 2+3 - Carpet & furniture was so filthy & stained that we refused to stay in this room. Photo 4 - Room for guest use for ironing remained this filthy & unkempt during our 3 day stay. Indicative of the overall lack of any housekeeping focus. Photo 5+6+7+8 - Mold throughout the shower. Apparently housekeeping has never heard of the word ”bleach”. Photo 9 - Microwave cabinet covered in dirt & chipped & banged up. Indicative of the overall property condition & this was ”supposedly” one of their ”recently remodeled” rooms? Really? Seriously? Photo 10 - Absolutely FILTHY glasses left for guest use. Inside bottoms still covered in a white milk-like substance. Photo 11 - Holder for sugar packets on restaurant table with disgusting filth & dirt covering the inside bottoms. May have never been cleaned & those on 3 other tables we checked were equally filthy. Photo 12 - Restaurant water dispenser with clearly-visible mold around the edges, which looks like it is rarely, if ever, FACTUALLY cleaned &/or sanitized. All of the personnel we encountered were pleasant & courteous, but this place seems to lack ANY ”factual &/or professional” management. Does Accor even have a division that checks the standards of properties that are part of the Accor brand affiliation? You would never know if by the condition of this Novotel.

Bon service l'équipe et à l'écoute chambre propre et spacieuse petit déjeuner en buffet complet rien à dire excellent

NE RESERVEZ PAS - AVOID AT ALL COSTS- This hotel must be avoided at all costs!!!!! Do not trust positive ratings, they cannot be trusted and have been paid for. Evitez cet hotel a tout prix!!!! Ne croyez pas les avis postifs, achetes a moindre cout par cet hotel. Ditry bedsheets provided everyday, stained towels everyday, broken plugs in the bathrooms (!!!!), no AC, very small pool, broken shower heads, a very aggressive manager. We left before the end of our stay to a different hotel. This place is not safe! Draps sales, literie douteuse, piscine trop petite, equipements a l'abandon, un manager aggressif, prises murales exposees dans les salle de bains!!, draps dechires, Nous avons exige un remboursement de nos frais. Nous avons quittes l'hotel avant la fin de notre sejour. Nous n'etions pas en securite!

After reading some bad reviews previously to visiting last weekend I was very apprehensive. But upon arrival and being treated well with baggage and a very pleasant experience in reception. After booking in we was informed lunch was available and our rooms would be available around 2pm. The rooms were spotlessly clean and were attended to every day, Over the course of our 4 day stay the staff were always pleasant and the food (we were all inclusive) breakfast, lunch and dinner was always varied including different dishes available everyday… well impressed. The only small negative was our bathroom was dated and had some slightly bad repairs on the bath but the shower was good Though and the small pool needs some small repairs as tiles were missing. Will definitely look to return when a short break is needed again.

Lovely would recommend. Cheap and cheerful. Don’t know why people are so negative about this place, I would stay here again. Clean, beds made everyday, clean towels, friendly staff. Located twenty minute walk from the square, and the souks. Off licence around the corner, which sells plenty of beer, wine and spirits. £11.00, for a bottle of wine and six beers. Highly recommended!!!

L'hôtel Chem's mériterais de gros travaux de réfection, pour ma part baignoire rouillé, robinetterie encrassé, l'isolation phonique est médiocre. Pour le petit déjeuné tout est au compte goute et peux de choix, pour les autres repas selon les dires pas mieux . Pour un mini frigo dans la chambre c'est 15€ par jour, avant c'était gratuit à la demande. Une note positive les climatiseurs son récents et fonctionnent bien. En cas de tremblement de terre sachez que vous devrez vous débrouillé tout seul pas d'évacuation et aucune prise en charge des clients, il faut se débrouillé seul sans aucune information, seul un employé était là pour faire payé les bouteilles d'eaux après que nous ayons décidé de nous installé dans la rue en cas de réplique. La seul chose qui tient cette hôtel est sont emplacement, ce n'est plus un hôtel mais un pied à terre bien placé .

This was a reasonable hotel at reasonable pricing. Was on the 5th floor so good view looking out. The room needs updating was the headboard was detached, light switch loosely connected, shower head holder needing fixing. I travelled solo so this was no biggie. Overall happy with the experience

Background: stayed 3 nights over new year 22/23 with the family. Hotel is twinned with The Opera Plaza Hotel, but we stayed in the Red Hotel Section. The Good: friendly staff, clean rooms, good service and housekeeping, wonderful buffet breakfast with scrambled eggs, Morocco’s style pancakes and bread made on demand, pool area is fabulous and you could easily spend hours there. Location was good with most tourist attractions a 5 to 10 min cab ride away. The venue has a bowling alley and a restaurant with international football shown every day, it is not rowdy and is a nice atmosphere to watch a match. Close to Menara Mall and some western fast food places. The not so good: the red hotel is a bit dated, carpets in common areas are a bit frayed and the room stayed in was very basic with uncomfortable pillows and facing the street was noisy. Overall: this is an upper 3 star / lower 4 star hotel. I would rate 7 out of 10. I think most people would be happy with a short stay at this hotel for a reasonable price. I have read some of the other reviews on trip advisor which can put you off but our experience was fine. I also note the comment about a new year event on another review, we were at the hotel at the same time (the red hotel part) but not invited to anything.

We had a great stay. Clean and nice room with comfy bed. Breakfast by the pool was great. Staffs were nice and friendly especially the door gentleman! Check-in was a bit of a pain as it took ages (lack of staff when i arrived)… we needed to rest badly but had to wait for like 20 mins. Lifts are very old and slow but luckily there wasn’t many guests so it wasn’t a burden. Ingeneral i think it was a good value hotel. We would come back!

Fully agree with other reviews that this is the worst Accor property we have ever experienced. Dirty & LONG overdue for a deep cleaning. ”IF” -- & that is the operative word here -- IF this hotel has someone with the title of General Manager, that person is doing Accor a HUGE disservice in terms of total disregard of property condition. Accor Senior Management needs to pay this property a visit & either bring it up to standards or remove their brand signage. If our room had not been totally pre-paid & unable to cancel, we would have walked out. Photo 1 - View from room of roof top overlooking the pool area. Appears to have NEVER been cleaned off. Condom wrappers, soft drink cans, chip bag packaging, more cigarette butts than one could count, combs, ball point pins & other assorted & disgusting trash covering the roof top. Photo 2+3 - Carpet & furniture was so filthy & stained that we refused to stay in this room. Photo 4 - Room for guest use for ironing remained this filthy & unkempt during our 3 day stay. Indicative of the overall lack of any housekeeping focus. Photo 5+6+7+8 - Mold throughout the shower. Apparently housekeeping has never heard of the word ”bleach”. Photo 9 - Microwave cabinet covered in dirt & chipped & banged up. Indicative of the overall property condition & this was ”supposedly” one of their ”recently remodeled” rooms? Really? Seriously? Photo 10 - Absolutely FILTHY glasses left for guest use. Inside bottoms still covered in a white milk-like substance. Photo 11 - Holder for sugar packets on restaurant table with disgusting filth & dirt covering the inside bottoms. May have never been cleaned & those on 3 other tables we checked were equally filthy. Photo 12 - Restaurant water dispenser with clearly-visible mold around the edges, which looks like it is rarely, if ever, FACTUALLY cleaned &/or sanitized. All of the personnel we encountered were pleasant & courteous, but this place seems to lack ANY ”factual &/or professional” management. Does Accor even have a division that checks the standards of properties that are part of the Accor brand affiliation? You would never know if by the condition of this Novotel.

Bon service l'équipe et à l'écoute chambre propre et spacieuse petit déjeuner en buffet complet rien à dire excellent

NE RESERVEZ PAS - AVOID AT ALL COSTS- This hotel must be avoided at all costs!!!!! Do not trust positive ratings, they cannot be trusted and have been paid for. Evitez cet hotel a tout prix!!!! Ne croyez pas les avis postifs, achetes a moindre cout par cet hotel. Ditry bedsheets provided everyday, stained towels everyday, broken plugs in the bathrooms (!!!!), no AC, very small pool, broken shower heads, a very aggressive manager. We left before the end of our stay to a different hotel. This place is not safe! Draps sales, literie douteuse, piscine trop petite, equipements a l'abandon, un manager aggressif, prises murales exposees dans les salle de bains!!, draps dechires, Nous avons exige un remboursement de nos frais. Nous avons quittes l'hotel avant la fin de notre sejour. Nous n'etions pas en securite!

After reading some bad reviews previously to visiting last weekend I was very apprehensive. But upon arrival and being treated well with baggage and a very pleasant experience in reception. After booking in we was informed lunch was available and our rooms would be available around 2pm. The rooms were spotlessly clean and were attended to every day, Over the course of our 4 day stay the staff were always pleasant and the food (we were all inclusive) breakfast, lunch and dinner was always varied including different dishes available everyday… well impressed. The only small negative was our bathroom was dated and had some slightly bad repairs on the bath but the shower was good Though and the small pool needs some small repairs as tiles were missing. Will definitely look to return when a short break is needed again.

The roads to the Riad were concerning very run down. Upon arriving Riad looked ok. We were offered mint tea and biscuits whilst checking in. The stairs to our room were very steep, narrow and lacked appropriate hand rails in places. Could be concerning for elderly people. Our room looked nothing like the staged photos on the website. It was dark even with the light on. TV wasn’t tuned in so unusable. The safe didn’t work. Dodgy plug sockets which weren’t fixed to the walls so came out and sparked at times. The bathroom was concerning overall lack of cleanliness. When we arrived the shower didn’t work and neither did the tap. The toilet moved as not fixed. When the water was working it filled the tray which over ran and took literally hours to drain. Towels were of poor quality and discolored. On the plus side there was a kettle and fridge in our room and these worked. I read the breakfast menu and was looking forward to trying it. Upon arriving on the rooftop I noticed that everything apart from the cereal was uncovered. Bees were crawling over the honey, jam, cakes etc. Not very appetizing so only ate the cereal. The next day some of the items were covered but still not the cakes. Unfortunately the acoustics meant that all sound was amplified, so noisy guests talking and moving around frequently woke us sometimes in the middle of the night. I booked the cooking experience which was rather disappointing. We were just taken across the road to a supermarket then an actual market where we purchased coriander and parsley. The chickens were slaughtered for you and prepared, the smell was awful and very offputing. No mint tea ceremony or bread making as advertised on the webpage. I had been really looking forward to that. We prepared a tagine and dessert which was tasty. Booked another excursion to meet the Berbers. Had a private taxi to the Kasbah Africa in the Atlas Mountains, who weren’t even expecting us. Had to wait 90 minutes for our guide. The ‘easy walking trail’ was hard going and dangerous at times. Arrived at a house and offered mint tea and nuts but again no bread making as once again promised. We were able to have a very late lunch and swim. Having paid £144 for this experience I do not feel it was worth it.

Nous avons passé un excellent séjour dans cet hôtel ! Les enfants ont pu en profiter pleinement. Merci à Sarah, Najib et Fatiha Merci à Said du colombus Merci à Oussama de l’animation Et sans oublier Mourad, Abdelatif et Ayoub toujours aux petits soins Nous reviendrons c’est sur !

La villa Garance, dont l’emplacement est central à Essaouira, a un charme évident de par son passé et la restauration réalisée. L’accueil par son propriétaire y est chaleureux. Le personnel du petit déjeuner attentif et très gentil. Le salon du rez de chaussée mériterait toutefois d’être plus investi, c’est peut-être le cas lorsque la cheminée fonctionne ? Une parenthèse fort agréable dans la charmante ville d’Essaouira! Martine

The best feature of this place is the location, just across from the beach and a very short walk to the lovely Medina. I’m sure it would have been a deluxe place to stay a number of decades ago but it is in serious need of a complete renovation. The rooms don’t have air conditioning, a fridge of any sort and no windows to open just the sliding door onto the porch which we kept open, to find a cat sleeping in the room with us in the morning. Lucky we like cats. The pool is big and cool but inundated by seagulls. Breakfast was good and in a big, elegant room. Our fellow travellers used their room towels for the beach and then found it extremely difficult to get a replacement towel. Great spot but can’t recommend unless it’s a bargain price and you don’t mind old and run-down.

We only had an overnight here, but found it to be a very pretty riad that was very convenient to to the center (a 5 minute walk). Our room was had a lot of character with a very comfortable bed and nicely tiled bathroom. The riad sits directly on the coast so the views are really spectacular. There's a roof deck and restaurant to particularly enjoy the views. Unfortunately, our room didn't have an ocean view (not a problem), but if you book, I would recommend to requesting an ocean view. The restaurant was lovely, we ate dinner here which was very good, as was the breakfast. We found the staff here to be friendly, welcoming and very helpful!

I spent a couple of nights with my wife after doing a country tour. So, the trip was to relax. The place itself and owner were very polite, breakfast was great. But there is always a but. When I booked, the main thing was parking. The description showed parking and that is incorrect. You have to park outside the medina and pay for it (US$5-7/night), then you need to hire a cart person to take your luggage into the hotel (unless you don't kind carrying yourself) About US$2. Since the place was to sleep and relax for a couple night, unfortunately the open floor design spread any sound from the bottom floor to the entire bldg, so if someone wakes up at 6am, for sure you will wake up as well. The site shows handicap accessible. I am not sure if there are rooms on the bottom floor, but you need to climb stairs for the other rooms, no elevator, so, not sure about accessibility. So, again, great location, wife (decorator) loved the decoration, but in my case, I just wanted to sleep in and rests after 2 weeks driving and the noise in the AM unfortunately did not help much. It is a small place so, if you have a family gathering and can occupy the 7-8 rooms, you will love it.

I did not stay at the Riad Mumtz Mahal but had massages at their Spa on five occasions. On 4 of those occasions I was massaged by Senna. I enjoy weekly massage and found Senna's massage to be the very best I have ever experienced. Senna is extremely professional, a brilliant masseuse and at the same time friendly and welcoming. Nothing was too much trouble and everything was done to ensure a relaxing and unforgettable experience, in fact, I have never felt so relaxed! I am also a keen runner with knee joint problems and I found that Senna's massages made my running much more comfortable. The Spa and Hammam/Showers are also scrupulously clean. I live in the UK and cannot wait to return to the Spa at Mumtaz on my next trip in November. I just wished I could have taken Senna home with me! :o)

Riad Emotion is an amazing spot to stay in Essaouira. The light hits this riad perfectly as the fresh air and sun of the wind city sweep you in. The entrance, rooms, and roof terrace could not be more peaceful. Right off of the medina but still close enough to the action. All said, we were lucky enough to travel to Morocco in May after getting the vaccine and while much was still on lockdown they welcomed arms. Cannot recommend Riad Emotion enough! Riad Emotion est un endroit incroyable pour séjourner à Essaouira. La lumière frappe parfaitement ce riad alors que l'air frais et le soleil de la ville du vent vous envahissent. L'entrée, les chambres et la terrasse sur le toit ne pourraient pas être plus paisibles. Juste à côté de la médina mais toujours assez proche de l'action. Tout compte fait, nous avons eu la chance de voyager au Maroc en mai après avoir reçu le vaccin et alors que beaucoup étaient encore bloqués, ils ont accueilli les armes. Je ne saurais trop recommander le Riad Emotion!