Hotel 5-Bintang di Kien Giang, Vietnam

Arrived at the hotel at 12:10 PM but was only able to check in around 12:45 PM. Spent a long time waiting in the lobby without any welcome drinks or hot towels, unlike other guests. The check-in process could definitely be faster, especially for families with kids—imagine the chaos while waiting! Otherwise, everything else was fine.

The hotel, which is around 10 years old, is located on a very narrow sandy beach and the adjacent swimming pool is completely overcrowded with loungers. Relaxation looks different, absolutely no privacy and children screaming and jumping into the water. Unfortunately, the breakfast buffet restaurant is also completely overcrowded. This 5-star hotel can only be recommended to a limited extent. Apart from the bedroom and the spa area, this hotel definitely offers no opportunity for rest and relaxation. The friendly staff speaks and understands English very poorly. The hotel would be well advised to either take in far fewer guests or to carry out major expansion work. The price-performance ratio is only satisfactory.

I had a high fever, chills, vomiting and food poisoning from the oysters I ate at the night market, but I managed to escape with the help of a nurse who was stationed at the hotel and prescribed me medicine. I was very anxious when I experienced food poisoning for the first time in a foreign country while travelling, but I am very grateful that I was able to use the translation app to have a conversation with the nurse and receive proper medical attention. I was able to return home safely today. The rooms and the hotel were always cleaned by the staff and the hotel was always clean. Unfortunately, the Chinese family littered the corridor with rubbish and made a mess, so please behave with good manners.

We booked a 2 bedroom unit and it comes with a dining area, living area, 2 bathrooms and even a kitchen space ( no cutleries tho). Unit was also well equipped with a coffee machine. Breakfast was great and had a lot of variety and staff were also polite and attentive. There was even a small Christmas party while we were there and all guests were invited to join the mini buffet. In room dining was expensive but there wasn't a need to really order from them as there is a night market opposite the hotel which has very good food options. The best part was the pool area - massive pool and it leads you to the sea! It's a private beach and really a good view ! I will definitely be coming back to this hotel if I head to Phu Quoc again !

Sarapan pagi sangat kaya, termasuk jus yang baru diperah dan mi nasi yang baru dimasak. Terdapat beberapa kolam renang dan pantainya sangat cantik! Ketidakpuasan hati ialah unit luar penghawa dingin terlalu kuat, yang menjejaskan sedikit tidur. Selain itu, anda hanya boleh mendaftar masuk pada pukul 3 petang. Secara amnya, anda boleh mendaftar masuk ke hotel pada pukul 2. Terdapat bas ulang-alik percuma ke stesen kereta kabel di hadapan hotel. Apabila menginap di hotel, anda mempunyai ketiga-tiga hidangan di hotel Anda boleh memesan makan tengah hari dan makan malam dan harganya tidak terlalu mahal.

If we compare this to resort; the price only differs around 2 dollars for their sea view room, but I think the breakfast and service quality greatly differs. The view from the residence sea view studio is amazing, I liked it more than the resort. On the other hand, service, cleanness, and breakfast are a lot better in the resort. The resort sea view room comes with a capsule coffee machine and has small details such as beach tote bags and umbrellas. Also, the study desk is more convenient, and the room is a little bigger. Gym is also on this side. The residence comes with a kitchen, no capsule machine, no cutlery, nothing in the kitchen. The sink makes the room smelly. The room generally was smelly. The sheets never smelt fresh for all 3 days, even though I saw them changing the sheets. I don't think they cleaned the bathtub because the insect in the picture was there for all 3 days, even if the house keeping kept cleaning. The breakfast area is a lot smaller than the resort. Also, the breakfast selection is not as wide as the resort. For example, the resort had gluten-free options and baristas to make different types of coffee. If you prefer having a good view and a sink, go to the residence. If you need convenience, go to the resort. Also, there was a BBQ option for Saturdays. I found it quite overpriced. The menu selection was very limited, even less than breakfast. We asked for mangos, but they didn't have it. The fruits included were all the cheap ones. Only one type of beer was included, and it was not from the refrigerator. I think bbq was my worst experience in the whole movenpick resort residence experience.

My stay at Crowne Plaza Phu Quoc Starbay was fantastic. The hotel is beautifully designed, with spacious and modern rooms. The staff were incredibly friendly and attentive. The beach and pool area were serene, perfect for relaxing. The breakfast buffet was excellent, with a wide variety of fresh and delicious options. A great choice for a peaceful getaway!

Kami mengucapkan terima kasih kepada kakitangan hotel yang berorientasikan pelanggan. Saya ingin ambil perhatian bahawa semua orang sangat ramah dan sopan. Hotel ini mewujudkan suasana santai yang baik dan suasana percutian. Perkhidmatan yang sangat baik di restoran. Pantai yang bagus, kolam renang yang cantik. Jubah, selipar dan kasut pantai di dalam bilik. Pengering rambut yang sangat baik. Perabot kemas, katil selesa. Mereka tidak berhemat pada perkara kecil, yang menambah kehormatan. Terdapat bau yang sangat menyenangkan di mana-mana di hotel. Pemindahan ke tempat-tempat hiburan diatur, walaupun Grand World tidak lebih daripada 10 minit berjalan kaki.... Saya yakin boleh mengesyorkan hotel ini untuk berehat, dan kami akan kembali apabila kami melawat pulau itu. Kami mengucapkan terima kasih kepada pengurusan dan kakitangan hotel!

Saya suka hotel itu. Sarapan pagi yang sangat baik, bilik yang selesa. Terdapat cukup kerusi berjemur di pantai. Saya ingin lebih banyak kehijauan di wilayah itu, ia kosong di beberapa tempat. Di mana terdapat air pancut yang hanya berfungsi pada waktu petang, pada siang hari ia adalah ruang konkrit yang kosong. Dan sisi hotel adalah lengang, jelas bahawa ini tidak bergantung pada hotel, tetapi kerana ini saya tidak mahu tinggal di bangunan utama.

Our families with young children stayed for 5 nights at this resort. The road outside the resort was flooded (probably due to poor drainage) so our taxi refused to drop us at the entrance and we had to walk through the bushes carrying our heavy suitcases to get into the hotel ourselves- terrible experience. But I suppose it wasn’t the hotel’s fault except that the flooding problem seems to be persistent throughout our stay. Other than the above incident, the stay at this hotel was pleasant and staff was helpful and polite. However there were quite some ants inside our room and we had to keep the place very clean to avoid getting more ants. The renovation was nice and comfy and amenities quite new. Massage was good. Recommended overall.

Arrived at the hotel at 12:10 PM but was only able to check in around 12:45 PM. Spent a long time waiting in the lobby without any welcome drinks or hot towels, unlike other guests. The check-in process could definitely be faster, especially for families with kids—imagine the chaos while waiting! Otherwise, everything else was fine.

The hotel, which is around 10 years old, is located on a very narrow sandy beach and the adjacent swimming pool is completely overcrowded with loungers. Relaxation looks different, absolutely no privacy and children screaming and jumping into the water. Unfortunately, the breakfast buffet restaurant is also completely overcrowded. This 5-star hotel can only be recommended to a limited extent. Apart from the bedroom and the spa area, this hotel definitely offers no opportunity for rest and relaxation. The friendly staff speaks and understands English very poorly. The hotel would be well advised to either take in far fewer guests or to carry out major expansion work. The price-performance ratio is only satisfactory.

I had a high fever, chills, vomiting and food poisoning from the oysters I ate at the night market, but I managed to escape with the help of a nurse who was stationed at the hotel and prescribed me medicine. I was very anxious when I experienced food poisoning for the first time in a foreign country while travelling, but I am very grateful that I was able to use the translation app to have a conversation with the nurse and receive proper medical attention. I was able to return home safely today. The rooms and the hotel were always cleaned by the staff and the hotel was always clean. Unfortunately, the Chinese family littered the corridor with rubbish and made a mess, so please behave with good manners.

We booked a 2 bedroom unit and it comes with a dining area, living area, 2 bathrooms and even a kitchen space ( no cutleries tho). Unit was also well equipped with a coffee machine. Breakfast was great and had a lot of variety and staff were also polite and attentive. There was even a small Christmas party while we were there and all guests were invited to join the mini buffet. In room dining was expensive but there wasn't a need to really order from them as there is a night market opposite the hotel which has very good food options. The best part was the pool area - massive pool and it leads you to the sea! It's a private beach and really a good view ! I will definitely be coming back to this hotel if I head to Phu Quoc again !

Sarapan pagi sangat kaya, termasuk jus yang baru diperah dan mi nasi yang baru dimasak. Terdapat beberapa kolam renang dan pantainya sangat cantik! Ketidakpuasan hati ialah unit luar penghawa dingin terlalu kuat, yang menjejaskan sedikit tidur. Selain itu, anda hanya boleh mendaftar masuk pada pukul 3 petang. Secara amnya, anda boleh mendaftar masuk ke hotel pada pukul 2. Terdapat bas ulang-alik percuma ke stesen kereta kabel di hadapan hotel. Apabila menginap di hotel, anda mempunyai ketiga-tiga hidangan di hotel Anda boleh memesan makan tengah hari dan makan malam dan harganya tidak terlalu mahal.

If we compare this to resort; the price only differs around 2 dollars for their sea view room, but I think the breakfast and service quality greatly differs. The view from the residence sea view studio is amazing, I liked it more than the resort. On the other hand, service, cleanness, and breakfast are a lot better in the resort. The resort sea view room comes with a capsule coffee machine and has small details such as beach tote bags and umbrellas. Also, the study desk is more convenient, and the room is a little bigger. Gym is also on this side. The residence comes with a kitchen, no capsule machine, no cutlery, nothing in the kitchen. The sink makes the room smelly. The room generally was smelly. The sheets never smelt fresh for all 3 days, even though I saw them changing the sheets. I don't think they cleaned the bathtub because the insect in the picture was there for all 3 days, even if the house keeping kept cleaning. The breakfast area is a lot smaller than the resort. Also, the breakfast selection is not as wide as the resort. For example, the resort had gluten-free options and baristas to make different types of coffee. If you prefer having a good view and a sink, go to the residence. If you need convenience, go to the resort. Also, there was a BBQ option for Saturdays. I found it quite overpriced. The menu selection was very limited, even less than breakfast. We asked for mangos, but they didn't have it. The fruits included were all the cheap ones. Only one type of beer was included, and it was not from the refrigerator. I think bbq was my worst experience in the whole movenpick resort residence experience.

My stay at Crowne Plaza Phu Quoc Starbay was fantastic. The hotel is beautifully designed, with spacious and modern rooms. The staff were incredibly friendly and attentive. The beach and pool area were serene, perfect for relaxing. The breakfast buffet was excellent, with a wide variety of fresh and delicious options. A great choice for a peaceful getaway!

Kami mengucapkan terima kasih kepada kakitangan hotel yang berorientasikan pelanggan. Saya ingin ambil perhatian bahawa semua orang sangat ramah dan sopan. Hotel ini mewujudkan suasana santai yang baik dan suasana percutian. Perkhidmatan yang sangat baik di restoran. Pantai yang bagus, kolam renang yang cantik. Jubah, selipar dan kasut pantai di dalam bilik. Pengering rambut yang sangat baik. Perabot kemas, katil selesa. Mereka tidak berhemat pada perkara kecil, yang menambah kehormatan. Terdapat bau yang sangat menyenangkan di mana-mana di hotel. Pemindahan ke tempat-tempat hiburan diatur, walaupun Grand World tidak lebih daripada 10 minit berjalan kaki.... Saya yakin boleh mengesyorkan hotel ini untuk berehat, dan kami akan kembali apabila kami melawat pulau itu. Kami mengucapkan terima kasih kepada pengurusan dan kakitangan hotel!

Saya suka hotel itu. Sarapan pagi yang sangat baik, bilik yang selesa. Terdapat cukup kerusi berjemur di pantai. Saya ingin lebih banyak kehijauan di wilayah itu, ia kosong di beberapa tempat. Di mana terdapat air pancut yang hanya berfungsi pada waktu petang, pada siang hari ia adalah ruang konkrit yang kosong. Dan sisi hotel adalah lengang, jelas bahawa ini tidak bergantung pada hotel, tetapi kerana ini saya tidak mahu tinggal di bangunan utama.

Our families with young children stayed for 5 nights at this resort. The road outside the resort was flooded (probably due to poor drainage) so our taxi refused to drop us at the entrance and we had to walk through the bushes carrying our heavy suitcases to get into the hotel ourselves- terrible experience. But I suppose it wasn’t the hotel’s fault except that the flooding problem seems to be persistent throughout our stay. Other than the above incident, the stay at this hotel was pleasant and staff was helpful and polite. However there were quite some ants inside our room and we had to keep the place very clean to avoid getting more ants. The renovation was nice and comfy and amenities quite new. Massage was good. Recommended overall.