Hotel 5-Star di Kinshasa, Democratic Republic of the Congo

The hotel is good as always, see my previous comments, but Ctrip's management is in chaos. When I renewed the hotel room at 12 am, I just booked one room and could not check out. When I booked another room, the room price increased from 2900 to 5800 in half an hour (12:30-1am). Five times when I paid, it was shown as unsuccessful. The room price was rising like a stock. I was ready to separate from my travel partners. I went to the front desk with a try-and-see attitude. Fortunately, the hotel handled it well. I only spent 300 US dollars to solve the problem of 5800 RMB renewal. Now it seems that Ctrip is killing old customers and suspected of price fraud! It has been the fourth day of the complaint. Ctrip insists that there is no problem with the technology and that they have not found the price increase. Isn't this lying with open eyes! ! ! The service of each operator is very nice, but it is not professional at all and does not solve the actual problem. I am really disappointed with Ctrip's customer service. After they angered me, the pullman I booked before can have a better individual price at the front desk. Ctrip's price and service are too bad! ! !

The first time I stayed, I felt awful. Booked the business room and suite online and paid for it. It was more than 3 o'clock in the afternoon, and even said that the room had not been vacated. Waiting for an hour and a half at the front desk, only a few rooms were vacated, and the room type was still inconsistent. In this case, the front desk also said that it would have to pay $75. The plane that drove late at night, we left at 21 o'clock.

The rooms are relatively small and the sanitary conditions are good. They are generally equivalent to a domestic three-star bar. The restaurant is open. There are many flies in the breakfast area and the lobby is crowded. Guests arrive early to let the room open and they have to charge money. Some people say that they can not charge it. I don’t know if it’s the waiter’s own standards and the service is enthusiastic. This hotel is not designed as a hotel, it feels like other buildings have been modified. It is basically the second hotel in the local area.

I had a wonderful experience at the this Hotel. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! This is the perfect hotel for a weekend getaway. The downtown area on Main Street is a best kept secret and the offers everything you need if you don’t feel like venturing out. Thank you! Will recommend to my colleagues!