Hotel Dengan Gym di Adjara, Georgia

We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations. The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise. Here were the key concerns: 1. Language & Service Gaps For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated. 2. Inedible Food on Day 1 On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property. 3. Repeated WiFi Failures Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication. 4. Shower Head Burst - No QC? The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional. 5. Breakfast Quality Below Standard The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated. 6. Room Service Delays Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify. Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property. For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.

The hotel facilities are very new, and the service was decent. The surrounding area is great, just a short walk to the beach, and all the main attractions are within walking distance. You can enjoy a sea view from the balcony, and at night, you can even see the musical fountain. Overall, it's pretty good.

We chose this apartment because we needed a two-bedroom option. The renovation is dated, the room was dirty, the bathroom wasn't cleaned at all (hair on the floor, toothpaste caps), and there was no water. Parking and the pool are paid separately. The location isn't ideal either; we thought it was close to the sea, but it's dirty and lacks amenities.

Located in the new district of Batumi, it's close to the airport but a few kilometers from the old town. However, Batumi's traffic is extremely congested; it took us over an hour to travel just a few kilometers in the afternoon. The city's management is truly terrible. The room was small but fairly clean. It's very close to the beach. Because our flight was in the morning, we hadn't had breakfast, and there was a 50 baht deposit required to borrow an umbrella.

The arrival experience was very disappointing. I arrived at 12:30 PM, completed the registration, and signed all the required forms. After that, the receptionist simply stared at me awkwardly before asking, ”Do you know that check-in time is 3:00 PM?” I replied, ”Yes, I know.” He then remained silent, leaving me unsure of what to do next. Eventually, I had to say, ”Okay, I'll find my way.” What disappointed me most was the complete lack of hospitality. There was no offer to store my luggage, no suggestion of a place where I could wait, and not even directions to the lounge. I ended up sitting in the lobby until I approached the Front Desk Supervisor, Polina, who was exceptionally professional. She completely turned the experience around by delivering the level of genuine five-star service I had expected from the beginning. Another concern was the absence of a concierge service. Even more surprisingly, the receptionist did not seem to know what a ”concierge” is. My overall ratings: - Room: 8/10 - Bed: 10/10 - Bathroom: 7/10

As a solo traveler, I had a overall pleasant stay at Best Western Plus Batumi. The hotel is in a very convenient location close to the beach and the main boulevard, which made exploring the city on my own very easy. The reception staff was welcoming and helpful throughout my stay, making me feel quite safe and comfortable. However, there were a couple of areas that prevented it from being a perfect experience. The cleanliness of my room could have been a bit more thorough, as I noticed some dust and minor details that were overlooked. Additionally, noise from the main street and the side alley was somewhat noticeable at night, as the window soundproofing wasn't ideal for a quiet sleep. Despite these smaller issues, the hotel still offered good comfort and value for my trip. It is a solid choice for anyone traveling alone to Batumi, though a bit more attention to housekeeping and quietness would make it even better.

The room is a duplex, very spacious and beautiful, and the hotel facilities are complete. The location is excellent, with many attractions nearby, and it's just a few minutes' walk to the waterfront. The service was great, and they were quick to help solve any issues. The only thing to be aware of is the lively band at the bar next door, whose music plays until 12:30 AM. The hotel tried to intervene but it didn't work. I decided if you can't beat 'em, join 'em, so I went to the bar for a bit. I got to see a more free-spirited side of the locals, which I guess was another kind of travel experience.

It's okay. The location is good, but the hotel's facilities are a bit old. However, the price is cheap, and for that price, it seems acceptable. It's very close to the beach, so you can go anytime.

The hotel is located in the old town. The location is excellent!! The rooms are relatively large and clean, the breakfast is normal, but monotonous, nothing has changed for 3 days, and cappuccino coffee is available for an additional fee... The SPA and pool are terrible (I took the hotel only because of the SPA) VERY DISAPPOINTED!! The pool is small and the water is cold, stuffy and unpleasant!!! When we checked in, there were no towels, and when we asked they said only an hour later🤔 There were three of us and they brought everything for two!!! (towels, water, shampoo, slippers, etc.) In general, the impression was not pleasant, for that kind of money you could have rented something more decent... I will never recommend it to my friends!!!

A large room, pleasant toiletries, a comfortable mattress (though a bit short for someone 180 cm tall), plenty of pillows, heated floors in the bathroom, helpful reception staff, and an excellent breakfast. The room has a kettle and capsule coffee machine, along with Lavazza tea and capsules, including decaf. We checked in two hours early. Two swimming pools. Still, due to the tiredness of the rooms, this is a 4-star hotel instead of a 5-star hotel. Cosmetic repairs are needed: wallpaper needs to be updated, the bathroom fixtures need to be replaced, the lamps (due to wiring issues), and the air conditioner needs to be cleaned and fixed so it doesn't leak into the closet. Some shelves in the closet need to be updated and the furniture needs to be dry-cleaned. The towels need to be more carefully monitored for wear. The rooms also have vinyl wallpaper, which can easily be cleaned from tea and coffee stains, but for some reason, cleaning seems to ignore this.