Hotel Dengan Gim di Guria, Georgia

Overall it’s a great hotel . The view is outstanding. Food for breakfast buffet is great . Diamond restaurant for dinner is fantastic, dinner at the buffet is not worth 80 laris in my opinion . Skye Bar and their bartenders are fantastic. Spa : great procedures : I tried hair , mani/ pedi , facials , anti cellulite massages, and a scrab: special thanks to Eco ( hair ) and Nino ( massage) . Rooms are very spacious and their design is great. We stayed there for 10 days and had 3 rooms . Need to work on : The major reason why I left them a 4 star review is the language barrier : David at front desk and guest relations manager are fluent in English. Natia is 100% fluent in Russian , Andrey is a bell boy and he is fluent in Russian . Many drivers speak Russian. The problem is many people at front desk don’t speak neither- Russian or English or not fluent . I am a bilingual Russian speech -language pathologist in New York for 10 years fluent in both languages. What happened a few times was that they answer a phone and say yes for example for requesting a car ride and when we go downstairs there is no car as they misunderstood us. The worst experience was when I booked a car for 800 laris for all day to the waterfalls s and asked to add a cave . I was told , “don’t worry everything is covered” . So my sister and I went there with 4 kids . After a 2 hour ride to waterfalls with a driver who spoke no English and no Russian , we learned that we don’t have a tour booked which was due to a language barrier and there is a tour guide coming up to us fluent in Russian and letting us know it’s 700 laris to see waterfalls and another 400 laris to go to the cave using 2 vehicles ( he expected us initially to fit in to 1 and have 2 kids on our laps) with no air conditioning. I tried to negotiate and it did not work . I also had to get cash which I did not have enough . Honestly it’s way too much money but I did it as I was embarrassed in front of my kids to drive them 4 hours for nothing . I believe a 5 star hotel would have no problem organizing tours like this for their guests .

Overall it’s a great hotel . The view is outstanding. Food for breakfast buffet is great . Diamond restaurant for dinner is fantastic, dinner at the buffet is not worth 80 laris in my opinion . Skye Bar and their bartenders are fantastic. Spa : great procedures : I tried hair , mani/ pedi , facials , anti cellulite massages, and a scrab: special thanks to Eco ( hair ) and Nino ( massage) . Rooms are very spacious and their design is great. We stayed there for 10 days and had 3 rooms . Need to work on : The major reason why I left them a 4 star review is the language barrier : David at front desk and guest relations manager are fluent in English. Natia is 100% fluent in Russian , Andrey is a bell boy and he is fluent in Russian . Many drivers speak Russian. The problem is many people at front desk don’t speak neither- Russian or English or not fluent . I am a bilingual Russian speech -language pathologist in New York for 10 years fluent in both languages. What happened a few times was that they answer a phone and say yes for example for requesting a car ride and when we go downstairs there is no car as they misunderstood us. The worst experience was when I booked a car for 800 laris for all day to the waterfalls s and asked to add a cave . I was told , “don’t worry everything is covered” . So my sister and I went there with 4 kids . After a 2 hour ride to waterfalls with a driver who spoke no English and no Russian , we learned that we don’t have a tour booked which was due to a language barrier and there is a tour guide coming up to us fluent in Russian and letting us know it’s 700 laris to see waterfalls and another 400 laris to go to the cave using 2 vehicles ( he expected us initially to fit in to 1 and have 2 kids on our laps) with no air conditioning. I tried to negotiate and it did not work . I also had to get cash which I did not have enough . Honestly it’s way too much money but I did it as I was embarrassed in front of my kids to drive them 4 hours for nothing . I believe a 5 star hotel would have no problem organizing tours like this for their guests .