Hotel Dengan Gym di Nara Prefecture, Japan

1. Reception, Lobby, Restaurants and all public areas were impressive although I did not have any meals in the hotel. 2.Service at the reception  counter was good and extremely helpful. 3.Room 1049 was clean but a bit disappointing for a twin room for a Nikko hotel. The toilet and furnishing has lost the glitter through the years. 4.There were no USB ports available so charging electronic devices was a challenge although reception was helpful in providing adapters which enabled me to charge some of all my devices. 5.The next night I checked into another twin room in a Nikko Hotel, this time into The Hotel Nikko Himeji and it brings me memories of my  previous stays in a Nikko Hotel.

Hotel is new, room and facilities are fantastic. View from the roof terrace is great! Also thankful for the free shuttle bus to the train station. We have the dinner and breakfast package. Restaurant seems under staffed. We have to wait for empty plates to be replenised in buffet area. During breakfast time, there is long queue for food and often empty plates.

Saya telah menginap di Piazza Hotel Nara banyak kali, tetapi ini adalah kali pertama saya menginap di bilik suite. Akhirnya saya sangat berpuas hati. Saya dapat menginap pada kadar yang lebih murah sedikit, dan kemudahan dan kemudahan bilik semuanya sangat memuaskan. Sinki dan bilik mandi adalah sangat luas, dan syampu, sabun badan dan perapi semuanya dalam botol jenama pakai buang kecil yang mudah digunakan. Terdapat sekatan yang baik antara ruang tamu dan bilik tidur, jadi saya dapat berehat dengan sangat selesa. Lain kali, saya ingin tinggal di suite lagi apabila saya mempunyai masa untuk berehat dengan seluruh keluarga saya.

説説服務吧，簡直一肚子委屈，訂房時使用了可以使用行政休息室選擇，比其他房間會貴一點，但是考慮到我們還會偶爾用一下行政休息室，行政休息室有茶歇，也有早餐，但是早餐很簡單，因為房費含早，不料卻被告知用早餐還得額外花錢，問攜程客服他們也不知道酒店的規定，酒店的解釋權是必須使用行政休息室的早餐，不可以享用他們的一層早餐，態度十分強硬，死板，但是入住時卻被告知都可以，酒店道歉説是他們解釋有錯，跟攜程也沒有解釋清楚，難道你們之間沒有溝通清楚就應該讓遊客來揹負嗎？最有意思的是兩位日本的管理人員與一位台灣實習生站在門口堅決不讓吃早餐，我們因為當天趕飛機因此放棄了早餐。 酒店的致歉毫無誠意，似乎再説一切解釋權在酒店，拿不出相關任何規定。 另外辦理入住手續超級長，三間房間辦了十五分鐘，有些服務看似很好，實際很多餘繁複！ 管理與酒店的名稱不匹配！這是入住萬豪體驗最差的一次。

A question to think about, ‘What makes a hotel a luxury one?’ To me, it’s luxury because of the hospitality of the staff, quality of the property and the food they provided totally exceed travellers’ expectations, and as a result, we would love to pay more for the experience. Some staff really tried their very best to help me during my stay while some just didn’t. Upon arrival, I tried to communicate with the staff that I’d like to cancel my third night’s dinner because of the change of my plan. At first, I booked six meals in total and I’d only want to cancel one dinner and they said I needed to pay 100% for the cancelled meal because they have already bought the ingredients. Okay, I tried to understand that because they had already taken away my credit card and there’s nothing I could do about that and I thought it must be a very nice meal and that’s why they insisted that. Disappointingly, the portion was so small and paying the same amount of money I could get so much better food in 虹夕諾雅 or any other five star onsen hotels in Japan. As a result, I went to bed feeling hungry and eating the snacks I bought for myself :( The food portions are like a bento instead of a proper meal. ) Also, the Western style breakfast was so overpriced and the avocado in the omelette was not fresh at all. One more thing to note is that the complimentary champagne service they provided to their guests. It’s a nice experience but maybe I’m just a lady travelling alone and I couldn’t speak Japanese at all, the waitress didn’t serve me the same way as she served other people in the cafe. When all of them got two glasses of free drinks, one cocktail and one champagne, she only gave me one champagne and didn’t offer me the cocktail. And the day after, there was a nice staff who served me properly and I finally realized that I am entitled to two drinks. (Sigh)The experience was like buying a Chanel bag. The bag was pricey but the chain of the bag just suddenly fall apart while you are using it for the very first time. My advice is: Don’t use their catering services especially for the in-room dining plan. There are so many better choices out there in the city. The room and the service of the staff are great tho.