GGuest UserThe location is excellent, with Ipoh Parade just next door and directly connected to the hotel. It is also only a short Grab ride from popular attractions such as Concubine Lane.
The Chinese restaurant on Level 1 is very good—spacious, comfortable, and not crowded. The prices are reasonable, and my family thoroughly enjoyed the dining experience.
The breakfast spread offers a good variety of choices. Our package also included supper, featuring simple but comforting items such as red bean and black rice dessert soup, plain porridge, and warm soya milk—a nice way to end the night.
Overall, we had a pleasant stay and would gladly return.
SSam 龙If you drive in Malaysia, this is a good hotel within 5 mins drive to Chinatown. It offer free secured parking. The rooms is clean and the bed is comfortable. The front desk reception is friendly and provide and efficient check in and check out service. The only downside of this hotel is the windows soundproofing is weak. You can hear the sound of traffic. If you are sensitive to noise when sleeping, you have to ask for the quiet side of building facing the mountains and away from the main road.
AAnonymous UserStay there for 3d2n. one of the best hotel i've stayed. my 3y son loves the pool and the beach. the beach is so beautiful and clean. breakfast needs to come early because school holiday, please consider include dinner during your booking because the place is very far from the town. overall i will repeat this hotel again
AAnonymous UserGreat stay! The room was clean and well maintained. Easy check-in and helpful staff. We got a 2-bedroom for only RM99/night on weekend. Very very worth it with the amazing facilities. Would stay here again!
EEdmondo BearUpon arrival the 2 contact details provided don't respond and it's really annoying and disappointing.
1 contact go into voicemail box and another will never pick up the call which somehow give you the impression of the host is not reliable(Attached conversation without reply)
The property manager or agent that host these property really need to be more professional.
The unit is full of new paintings and the smell cause lots of discomfort(Attached the toilet door with new paint)
The bidet or sprinkler is broken and the water is scattered around and cause our clothes and toilet paper all wet!!!(Attached photo broken bidet)
They don't install ventilation fan on the toilet and when you open the window for air circulation your neighbors could see you.Their intentions is very clear which is they don't bother the comfort of the guest(Attached photo of when open up the toilet window for ventilation the upper floor could see through hence no privacy while shower.You shower with window close and its felt suffocating after a while!!!)
As Ipoh is famous for eateries to our surprise when we packed our supper home the utensils is really disappointing.The host barely provides you any plates and utensils.Maybe just 4 cups 4 plates as if anything extra will cause them a million dollars investment.You can't find extra waste plastic bags or toilet paper.They simply being too calculative and don't provide any extra even you are using it to keep their unit clean at least if you provide me with extra waste plastic bags we could pack our waste and keep it clean and hygiene instead.
Each room only 2 towels for shower and no pools towel
provided.Very inconsiderate!!!
The worst part is they will sent you a check out instructions 6am in the morning to wake you up!!!
If you having a peak booking on our check out date you may sent a reminder for checkout but please not at 6am in the morning !!!
I think Trip.Com should check on your agent quality and set a minimum standards.The property host is really disappointed we don't have time to waste so we just put up with it and write a review after check out.
JJennlynzThe rooms was awesome. Can see The Lost World of Tambun from the balcony. The cooking utensils is provided but no cooking allowed. The Hot Spring pool is great and kids enjoy it. Location is central to go to most places within 15 to 20 mins drive. McDonald’s and Coffee Bean & Tea Leaf are nearby. Overall we really enjoy it....
TTravel LostI’m from Ipoh and brought my Friends here for a short gateway . What a wonderful hotel to stay . Walking distance to famous restaurants and attractions. Easy to grab . Beside a restaurant got a nice restaurant to dine in especially the tou fu fa !!! Much nicer than the famous one . Another Japanese restaurant just beside the hotel . I will definitely recommended for all .
GGuest UserOur stay at this hotel was absolutely amazing. The hotel and the surrounding are stunning, the staff is super friendly and the facilities could not have been better. Upon our arrival, our rental car had a flat tyre and the staff was so helpful and fixed this for us immediately. As travellers from Europe this is an excellent service which is so helpful when you do not speak the local language to communicate with for instance the people at the garage. Additionally, we received a free upgrade of our hotel room from the lake villa to the garden villa, for two nights in a row. This villa with private pool and garden is stunning. All the caves and the surrounding facilities are so impressive and nature and luxury blends together perfectly. This is a must visit.
SSabrina.TanWe arrived earlier and rooms were not ready. Service is good, offered us an upgrade to a 2 bedroom apartment type room which was perfect as we have a sofa area to chill and relax. The rooms were very comfortable and power outlet is available at table in room which is better than charging phone next to bed. The aircon units are great. The bathroom is spacious and water pressure is good. Hairdryer perfect. There is also a full length mirror just outside the bathroom so no one fighting for mirror use to prep going out. The kitchen and sofa area have power outlets too so we can charge nearby while we hang out. The dining area is large enough too.
My only set back is the lighting which can be a level brighter.
JJSadlerThe hotel was excellent in some ways, but really lacking in others. The highlights of the hotel are the exceptional breakfast, the best I’ve had in SE Asia, and its delicious desserts and pastries in the lobby. As well as the very good service, with two things coming to mind, one being a free room upgrade, and two allowing me to go to breakfast 30 minutes early (6:30am vs 7:00am). The hotel is very aesthetic and unique in style too, and the tech is certainly interesting and used intelligently. However, they also make some bizarre decisions given they’re a 5* hotel. Firstly, why there is no soap in the bathroom I’ll never know, I shouldn’t have to go in the shower each time to get body wash to wash my hands each time. The shower would progressively get colder with a couple of minutes and be quite cold by 5 minutes in. The bed is far from luxury feeling, with it quite hard, though reasonably comfortable and the duvet cover had some marks on it. Finally, the tech means there are a lot of unnecessary lights around the room, which makes the room a lot less dark. Overall, I would have expected the hard product to be better within a hotel of this class but the soft product was definitely 5*.
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