Hotel Dengan Gym di Punjab, Pakistan

Excellent 5 star hotel with exceptional staff. I had the pleasure of a young lady from guest relations help me with an internal flight ticket issue I had, and she also helped me book some business class coach tickets to Islamabad showing me considerable care. All the staff are kind and courteous and will do the upmost to help hotel guests. Rooms are well appointed and the beds are very comfortable. Gym was large with good equipment for cardio weights., whilst the pool was perfectly temperature controlled. I genuinely was surprised and impressed with how good this hotel is and I would definitely go back in a heart beat.

The room was good, just a standard twin. There's a bellhop on the first floor to help with luggage, which is nice, but the front desk being on the fourth floor is a bit inconvenient. The room was quiet and soundproofed well, though the air conditioning was a little noisy, even if it worked perfectly. Housekeeping was good too, with daily service. Just a heads-up: laundry service is only available before 10 AM, and clothes are returned by 7 PM. If you drop off laundry between 10 AM and 12 PM, there's a 50% surcharge, and after 12 PM, it's 100%.

We attend the hotel with outside temperature of 45 degrees after a long journey on the 3rd day of Eid after having stayed a nice hotel in Multan with fully functioning facilities. The reception was well maintained and nice and cool, we were given our rooms and the porter led us to a door and to our dismay, which went outside to the unfinished shopping mall so we could access the second lift on the other corner of the building as the lift in reception area was out of order. The lift took us to the second floor, where the decor reflected the reception area , however they had turned off the air conditioning for the building there excuse was that the building engineer was on eid holiday only he could turn on the corridor ac ? we were shown our rooms which were hot as they had just turned on the Ac in the rooms we had booked the large deluxe rooms , however had to change both our rooms about 4 times as issues with inaffective ac units, this didn't get resolved until midnight. The restaurant was closed even though the staff were there , the other parts of hotel were not accessible as the air conditioning was turned off. In the morning the staff immediately apologised as there was no buffet or active kitchen so the breakfast which was out sourced was a option of eggs and paratha and toast. There was 4 of us and after a 10 minute wait we were given one cold old paratha cut into 4 pieces it seemed like it was a left over. I complained and we then received some paraths which were reheated old and hard. Why accept customers if you don't have fully functioning hotel, it could of been a good stay if everything was functioning as the hotel has nice decor.

The hotel was great Only thing is you should have complimentary Spa not to charge 3200 rupees to use the sauna and steam room That’s is not good I have stayed in Serena hotel Defence raya, pc, and avari hotel None of them charge for this service I was put off because of this

The hotel itself was nice, however they had a sports team staying here. They cordoned off areas and path ways, it was a lot of bother up until they left. I would suggest if you are staying here, check before hand if there is such an event going on. They give priority to the athletes and make you stop from crossing even the lobby and going to your room. I did wish I stayed at some other location instead while the team was here but as soon as they left things got a lot better.

Overall experience was good. I have been going to this hotel since I was a little boy in the 90s. The good: Quality service. Amazing breakfast buffet with local and continental options. Breathtaking view. Consistency across 3 decades. The bad: Facilities are very outdated and need a big upgrade. My 4 year old played on the same swings that I played at his age. Great for nostalgia and recreating old pics. However, shows how outdated things are. In fact, some were just broken. Table tennis and squash rooms that were freely available for guests years ago are closed and replaced with some 4D entertainment which wasn't functional. Not much for recreation for a resort-type hotel. Room TVs were not smart TVs.

The room service and laundry were really efficient. Although they have some run down older rooms, there are also large beautiful rooms available with hairdryer and wardrobe. The air conditioner worked well. The breakfast was decent. The downside was no hot water.

It was wonderful stay with this hotel… staff was so cooperative and best thing is that rooms were cleaned. They served us welcome breakfast too… with this price its ok

The room was clean and tidy, but the hair dryer was broken and needed to be replaced in time. The buffet breakfast was very rich.

Brilliant experience and lovely staff. I had a great time and would like to come back on my next visit. Very happy with trip.com and Serena hotel . Just wow especially for my special occasion.