Hotel Dengan Wifi di Merseyside, United Kingdom

Got there to check in and they couldn't find none of our booking details our names or nothing but she was such a lovely lady didn't get the type of room we asked and paid for but she got us a room so I can't complain on the hotels halves trips behalf is a different story

Check in was terrible with long queues even though we had used the online check in. Waiting for half an hour as each customer had to pay city tax and have all their details input into the computer and a wasteful A4 sheet of paperwork printed in another room, before being presented and stapled with door keys. During the wait there was a woman ranting and yelling at staff about her son who was accommodated in the hotel. She said that he was being allowed to **** ***** in his room. She was escorted out. Only one lift was working which was a pain as I have difficulty walking and was situated on the fifth floor. Lift stunk of ********. Hotel seemed to be accommodating a lot people that had unfortunately found themselves homeless. The room looked dated and the carpet was covered in burns from an iron. The bed was nice and comfortable and the linen was clean. The bathroom tiles were filthy with soap runs and greasy hands prints. Bathroom ceiling was covered in mould. Bathroom in desperate need of updating and deep cleaning. Bath was yellow with age and looked like it was installed when time began. Tea and coffee making facilities in the room were adequate but the containers for the sachets of coffee and tea were very unclean and looked as if they are never rinsed out. There were cigarette burns and stains on the curtains. In general I was really disappointed. We had stayed here about 20 years ago and this is a beautiful hotel with chandeliers and grand decor downstairs. The place just looked neglected and run into the ground with minimal staff, very basic cleanliness and no recent refurbishment.

Doors bang all the time and are very loud wish people would be more considerate, also you do hear noise from street on floor 4 , lovely apartments very clean , good staff perfect location

It is really a nice stay in Staycity. The studio room is clean. There is a full kitchen and is very convenient to use. There is a laundry room on the ground floor and it is very helpful for long-term stay.

Nice Hotel and very clean hotel, friendly staff, and very good hotel for wheelchair users only the location of restaurant for breakfast was in the same area as entrance / reception what is not so nice bit strange for such nice Hotel

Lovely place to visit, central to everything. We requested a room overlooking the lake which we got, and the room was very quiet. No noise for above thankfully. Only downside was the window wouldn’t open and the pillow were too soft (I sound like Goldilocks!). Brekki was lovely, lots of choice. Would defo come again (that was our 2nd visit).

What a great apprentment and location. If you are visiting Liverpool this is the place to stay. Slap bang in the city centre with everything at your doorstep. Will stay here again and recommend anyone to stay here as it was spot on in every aspect bar one which is it would be amazing if they had Air conditioning as it got very hot in the apprentment. However there was a portable fan which helped.

My twin room was large and very quiet, even though the hotel is close to a main railway station. The room also had a great shower. There was also tge facility to leave my luggage for free the next day. Because of this positive experience, I decided to also have breakfast in the hotel, and that's where I had my issues. Because I was travelling alone, I was told I could not have a windiw seat as this was for bigger groups (whi never materilaized). I was guven a table that either looked into the kitchen or a big TV screen. I spotted a window seat for solo travellers, but I was told it had not been cleaned. I moved there anyway for a bit of peace during breakfast. Egg was overcooked, pastries were stale, fruit was either old or unripe. Not a lot of choice for 14 Pounds. So room was excellent, breskfast below average hence overall rating of average.

Everything’s neat and tidy. Great vibe well decorated with Everton and Liverpool memorabilia. City centre easily accessible by bus. Great and nice staff as well