Hotel Dengan parking di Mount Lebanon, Lebanon

I enjoyed my stay.. the pool was amazing the vibes were great

I rarely leave negative reviews, but unfortunately this was one of the worst hotel experiences I’ve had. First of all, I don’t want to be unfair to the staff. The reception team and the valet staff were genuinely kind, respectful, and always tried to help. They deserve appreciation for their excellent attitude. However, the hotel itself was very disappointing, especially for a 5-star property. The twin room was extremely uncomfortable, and I honestly couldn’t believe this was the standard for a hotel with this rating. The shower was unbelievably small—barely enough space for one person to stand comfortably. The biggest issue was the air conditioning. We stayed for 3 days, kept the AC on the coldest setting the entire time, and the room never got cool. We were extremely uncomfortable because of the heat. We reported the problem several times, and each time we were told it had been fixed, but nothing actually changed. We ended up checking out with the issue still unresolved. The staff were great, but unfortunately the hotel’s facilities and maintenance were far below what I expected from a 5-star hotel.

During my recent stay at Monte Cassino, I was thoroughly impressed by the exceptional service and unbeatable location. From the moment I arrived, the staff went above and beyond to ensure a seamless experience. The check-in process was efficient, and the front desk team was welcoming and attentive, providing personalized recommendations that made my stay even more enjoyable. The location of the hotel is simply perfect. It offered convenient access to major attractions and dining options. My room was immaculate, with all the amenities I could ask for, and the housekeeping team maintained it in pristine condition throughout my stay. The attention to detail and commitment to guest satisfaction were evident in every interaction, from the concierge’s insightful tips to the restaurant staff’s warm hospitality. I would highly recommend Monte Cassino to anyone visiting Jounieh area, whether for business or leisure. The combination of exceptional service and a prime location makes it an outstanding choice.

The suite was spacious and well-equipped, with a separate living room, bedroom, bathroom, and kitchenette providing all the comforts of home. The smart TVs and fast WiFi made it easy to stay connected and entertained during my stay. I appreciated the complimentary fruits, Nescafe, tea, and water bottles, which added a thoughtful touch to the experience. What truly sets this hotel apart, however, is the exceptional service provided by the staff. They were incredibly friendly, cooperative, and always went above and beyond to ensure my stay was comfortable. I would highly recommend Matar Residence to anyone looking for a luxurious and welcoming place to stay.

Always best hotel in Beirut

I had a wonderful stay at this hotel. The staff were friendly, professional, and always willing to help. The room was clean, comfortable, and well maintained throughout my stay. The location was excellent, with easy access to nearby attractions and restaurants. I also enjoyed the peaceful atmosphere and the quality of the facilities. Overall, it was a great experience, and I would definitely recommend this hotel to anyone looking for a relaxing and enjoyable stay. I look forward to visiting again in the future.

It was really great property i liked everything about this property they are really kind and respectful team , we were very pleased to stay there It was really great property i liked everything about this property they are really kind and respectful team , we were very pleased to stay there It was really great property i liked everything about this property they are really kind and respectful team , we were very pleased to stay there they are really great

Merci beaucoup, mademe Hania, c'est très gentil et attentionné. Merci à tout le personnel ; ils sont tous très aimables. شكراً جزيلاً لكِ يا آنسة هانيا، هذا لطفٌ كبيرٌ منكِ. شكراً لجميع الموظفين؛ فهم جميعاً ودودون للغاية Thank you so much, Ms. Hania, that's very kind and thoughtful. Thank you to all the staff; they are all very friendly.

“Our stay at InterContinental Mzaar was very nice! Everything was great, and we had a wonderful time with my family. The staff was friendly and helpful, the rooms were comfortable, and the surroundings were beautiful. Highly recommended for families looking for a relaxing mountain getaway!

Staff was so friendly and the hotel in general clean but there is no Shataf at the toilets and unfortunately there was no WiFi at the hotel which force me to buy a SIM card to do my staff for 50 USD . You can’t sleep from the night club front of the hotel very very loud noise until 2 am