Rumah tumpangan di Quintana Roo, Mexico

Beautiful looking hotel in a convenient center town location. Rooms are small but have everything you need. Food and drinks are great when they get to you because service is a bit slow so order with enough time. Nonetheless we were treated nicely by the staff. The rooftop pool and the view from there is gorgeous.

Pros Location. Rooms, hotel grounds The location is about 5-10 min walk to the main area of downtown with all the shops and markets. The property was very well Kept and clean. My room was spacious, the bed was very comfortable. The pool was a nice bonus after exploring all day. The property has a front gate so it made the hotel feel very secure and safe at all hours. Overall no issues with the hotel itself. Cons Communication and checkin I waited outside the gate for 40 minutes to check in because no one was at the front desk. I tried to call with no answer and ctrip also tried calling with no answer. When I finally saw got checked in the man on the phone said I absolutely did not wait that long and he has just talked me to (he did not). There was no apology for the wait or anything and it came off like that fact that I waited so long was a lie (I do have my conversation with the ctrip agent where we talked about both of us not being able to get ahold of the hotel). I had also asked them if they could help me order a taxi for 4am. The man responded and when I asked to confirm price he didn’t respond for 4 days at which point I had already checked out and left.

Pros Location. Rooms, hotel grounds The location is about 5-10 min walk to the main area of downtown with all the shops and markets. The property was very well Kept and clean. My room was spacious, the bed was very comfortable. The pool was a nice bonus after exploring all day. The property has a front gate so it made the hotel feel very secure and safe at all hours. Overall no issues with the hotel itself. Cons Communication and checkin I waited outside the gate for 40 minutes to check in because no one was at the front desk. I tried to call with no answer and ctrip also tried calling with no answer. When I finally saw got checked in the man on the phone said I absolutely did not wait that long and he has just talked me to (he did not). There was no apology for the wait or anything and it came off like that fact that I waited so long was a lie (I do have my conversation with the ctrip agent where we talked about both of us not being able to get ahold of the hotel). I had also asked them if they could help me order a taxi for 4am. The man responded and when I asked to confirm price he didn’t respond for 4 days at which point I had already checked out and left.

Beautiful looking hotel in a convenient center town location. Rooms are small but have everything you need. Food and drinks are great when they get to you because service is a bit slow so order with enough time. Nonetheless we were treated nicely by the staff. The rooftop pool and the view from there is gorgeous.

What we wish we had known before booking this hotel: - COMPLETELY ISOLATED. There is nothing around (super residential) and it was a $60 USD taxi ride to go to the center of Tulum ($30 each way), or pretty much anywhere else. So you need a car to stay there. - NO SWIMMING OR WALKING ON BEACH. There is sooooooo much sargasso/sea**** on the sand (like a 2 foot tall wall) and in the water (like sea**** soup), and coral + rocks on the bottom so we couldn't get in the water at all. And that's true of the whole area, on both sides of the hotel. It's also hard to walk on the beach because the sand is full of coral pieces, hurting the bare feet. Not at all what we wanted. - FOOD & DRINKS ARE EXPENSIVE. The food and the cocktails at the hotel restaurant were good, and some even very good, but the prices were almost California prices. And with no other options around, and no way to get anywhere, it got pretty expensive. - NOT LIKE PHOTOS. While the design of the hotel is beautiful and stylish, the place is in a state of disrepair. Looks like it's been open for more than 20 years, and it's not even 7... We thought we were booking a luxury boutique hotel based on the price, but it didn't feel like that in person. On the positive side, the staff was AMAZING. We loved everyone, and they made our stay pleasant even though we were disappointed in several aspects. Lucy, Luis & Fabian at the reception and Moises, Eduardo & Ricardo at the restaurant/bar were all wonderful!

We reserved the private en-suite for one night as we stopped in to Cozumel just to go do some scuba diving. The reservation process was easy and it was hassle free. We received a code shortly after payment processed. Received a message with all of the info we needed and connected with one of the people from the property management. We ended up getting in late evening but we actually got to meet the owner of the b&b. She mentioned to us that it was the first b&b in Cozumel. It was a very comfy and homey vibe. Definitely recommend checking it out. You definitely get your bang for your buck with the en-suite. Clean and comfy. A/C and fan worked great. Warm and cold water. Did the job for us to get good rest before a day full of scuba diving. They also let us store our luggage for the day after we checked out and went scuba diving! They are very kind

We stayed here 4 nights as part of a much longer birding trip around Mexico and Belize. The B&B is set in grounds with some nice trees and shrubs, a pleasant swimming pool and an outdoor bar / kitchen area which guests can use. But there was lots of dog poo around the garden and it was rarely picked up. The kitchen wasn't very clean. The location is good, c15 min's walk to the town and with a few restaurants, shops and bars nearer. The rooms are nicely finished in wood, with colourful ceramics, air con, a fan and a clean bathroom and bedding; but there was a lot of dust elsewhere. The shower ran cold after a short time and the flow wasn't very strong. We had booked well in advance, but a few days before we were due to arrive, the host contacted us and said she had made a mistake and we needed to change rooms part way through our stay. We agreed to do this but when we were there, we were given no warning, and came back to our room to find belongs moved to a new room. It wasn't until later that we were given details of the new room and then we found lots of our belongings hadn't been transferred and we had to go and retrieve them. Then after settling in, we couldn't lock the door and had to call the host who seemed somewhat inpatient to respond and assured us that there was a knack to locking it. She showed us, and I simply pushed the door gently and it opened. She tried again, and the same thing happened. She asked one of the long term guests to fix it and he tried but couldn't and then she offered us a different (better) room, which we accepted. Two days later the maintenance man was still trying to fix it. The place is full of dogs and they're not very well controlled. One in particular , persistently jumped up at us when we arrived and the host seemed unable to stop it (it calmed down a bit later). Another jumped on our bed and the host made no attempt to stop it. Breakfast is served for everyone at 08.30 (no flexibility) and everyone is encouraged to sit around the table and have a chat. It was a minimalist affair, eg a tiny portion of (egg) tortilla or a fried egg (with nothing else) and a small bowl of chopped fruit and yoghurt. Not a slice of toast in sight! Wifi was poor. There was too many negatives here to score it above average.