Hotel berhampiran Laingholm Scenic Reserve, Auckland

We stayed one night at the motel as a result of the end of January flooding in Auckland which had caused our flight to Vancouver to be cancelled. Ian was very accommodating - when we checked in, we weren’t sure how many nights we would need as our flight had not been re-booked at that time, so he moved us to a room that was available for at least 3 nights. Our room (12) was spacious and clean and had everything we needed. The mall at New Lynn is within walking distance and has plenty of food options as well as shops. The motel provided great value for money in our opinion.

On the website one can already see this property is in need of a far overdue renovation. Rooms I mn the original building are not soundproof, have stuff which was common in the eighties and will never return and somehow cannot make up its mind whither target market is. It seems they cater to the elderly, while their guests are younger. Therefor a mismatch. The spa is excellent and so is the food in the menu. However be prepared to eat this wonderful food in an outdated restaurant setting. With a marvellous view of Auckland though. The staff all seem happy to be here, but lack attention to detail. An email sent to me prior to my stay spoke of a road that would be closed on may something, while the booking was made in July for august… furthermore, make sure to clean in top of cupboards in guest rooms too (spiderwebs dust, dead insects where abundantly present). Why is the bar in the cosy fireplace lounge lit up like a cristmas tree which takes away all atmosphere again? And why is the music soo off compared to the atmosphere you would want to create here (and only audible in the reception area by yet again… speakers that date back from the eighties and create a creepy twin peaks like feeling? Just a couple of examples of the many things we saw.. With so much potential it seems only logical that an investor will buy it at make the needed changes in all perspective.

Booked a last-minute room here at Roomie due to road closures up in Northland and a long day of flying. The price seemed excellent, and the pictures online, whilst a bit vague, looked pretty nice. I did email the place to enquire on Reception Hours, as I was not going to be arriving until late. I was told there was a 24-hour reception, and someone would be on the desk to greet me. Little hard to find the place. Located down a One Way Street by the Avondale Train Station. There was no signage I could see that told me that I even had the right building. It was dark, so there may have been a Unilluminated one, but it was tricky at the time. I pulled up to the gate, which didn't open. It appeared I needed a key card. I double parked down the street and then tried to get in through another gate, which I also found needed a key card. I had to run back to the car and get a torch to be able to read the little sign, which told me I needed to Buzz the Reception who would open the Gate. The Gent at Reception was pretty quiet and disinterested. Sign In was done on those annoying tablet things, where you need to enter email addresses, etc. I went back and got the car to bring it into the Hotel CarPark. Unfortunately, you actually have to pull in, then get out of the car, and Swipe you Key Card to open the gate before jumping in and driving through. The only Car Park I could find was right at the bottom in a very tight corner. Unfortunately, there is only one entrance, so you have to walk back up and past the desk. Unfortunately, no matter what I tried, I could not get the lift to work. It just would not go to the level below. It just kept taking me up and down, but never to the level below reception where my room was. The Gent didn't seem too interested in the problem, just pointing over at the stairs. So I thudded all my bags down the stairs to the lower level. Here, I found there were no signs pointing out where the rooms were. I literally had to wander the corridors until I found my room. It wouldn't be hard to put up a poster, a map, or some signs, pointing out the directions of the rooms. Especially when the reception didn't seem to be detailed in his directions. The room was delightful. It really was. Clearly bigger than the one I booked, I was really taken with its layout and design. The main part had a sofa, small dining table, and a large telly with Freeview, but also ChromeCast. The kitchen was extremely well equipped, with enough stuff to cook a decent meal. Even had a dishwasher to boot! Open the fridge only to find the dreaded UHT Milk, and only 3 little pottles at that. What an absolute letdown. A small bottle of fresh milk just makes so much difference. A large bed lay off to the side. Unfortunately you could not see the TV from Bed, which was a shame. The bathroom was smallish, but it did have a separate toilet room and an amazing shower. Super hot and with generous pressure. A shower you could spend a long time in. There were a sachet

Very good service and checkin was fast. Just take note at night 8pm the doors close. You have to ask for reception to open the door. Close to airport but you will need a $8/person yellow bus shuttle in the morning if you don’t have a car. Hotel has a nice restaurant too.

Loved our stay. It was like hotels used to be. Lots of complimentary items. You could literally just walk in with your clothes. Awesome having a bar and restaurant on site. Parking was excellent. Airport shuttles come to the hotel and it has a heated pool. Highly recommend.

So clean, comfortable, lovely and full of greeneries with a garden and a little fountain. Good value and a pleasant surprise! Feels like a nice countryside stay but with good bedding, pillows and service.

All you need after a long day’s travelling. Quiet clean and relaxing. Staff couldn’t do enough to help, my room was super spacious and had good black out curtains witch was a must after travelling from the uk suffering with jet lag! Would recommend to anyone travelling to nz

Totally disappointed in our two night stay here. This premise also goes under the name 'Auckland Airport Kiwi Hotel' and Auckland Airport Kiwi Backpackers', the Backpackers has now been turned into what is called 'Premier studio apartments'.'. When we arrived the lady at reception stated that she had only debited our card for the first night, we were to pay for our second night when checking out. Our 'Premier Studio Apartment' was clearly an ex backpacker room, our lawn view was 2 mtrs of unmown grass which looked straight into the rooms across from us. The room was clean enough but extremely under equipped. We had booked for 3 people, we had 2 towels, 2 facecloths, no hand towel, no tea towel or dish cloth. After the 3rd ask for these items we finally received two extra facecloths to be used as a tea towel and dishcloth, eww! The kitchen had 1 fork, 1 teaspoon, 3 knives and large spoons, 1 glass, no wine glasses. Odd cups and plates of various sizes. There was a microwave and hotplates but no other utensils at all besides the bits and pieces mentioned. No Ice tray. No coathangers. The bathroom light flickered constantly, there was rubbish under the beds, and on further inspection, the fire alarm did not contain a battery. (illegal) On checking out was told that our account had been settled. Inspection of bank account showed that our 2nd night had been deducted two hours after we had checked in and an extra $4.50 had been taken. Asked on their chat window (which is how we booked our stay due to no one answering the phone, ever) and was emailed back, them stating that this extra cost was due to paying by Visa. No mention of this throughout our booking or on their website. Would not stay here again.

The location is fantastic and close to shops and eateries. Complimentary coffee was nice & appreciated the microwave, plates and cutlery etc. Staff very friendly. The airport shuttle bus comes to the Ibis for door to door pickups with only NZD 6/pp. I would definitely suggest dining in the fantastic restaurant next door - Szimpla. Always busy, but just relax, the food is worth it.