Name: Grand Mercure Bangkok Asoke Residence
Address: Bangkok, Thailand
Rating: 8.9

Brazil

São Paulo

Korea Selatan

Seoul

Thailand

Bangkok

Indonesia

Kota Jakarta Pusat

Emiriah Arab Bersatu

Dubai

China

Shanghai

Posizione eccellente, buona colazione, camera nella media con buona areazione e pulizia

Very well located if you intend to stay in this business area of the city. Staff was nice, it took a little while to check-out as there were a lot of people queueing to check-in, it was ok though.

A moça que faz tapioca/waffle/omelete no café da manhã é um amor! O moço que estava no café coordenando também, muito simpático e prestativo.

初來乍到南半球的聖保羅，從機場到酒店後開心地辦入住手續，突然發現平時裝雜物的隨身小口袋不見了，手機下車時還順手放裏面了，當時那個急啊！幸好從來不要回執小票的我，如有神助，那天居然問司機要了小票。我趕緊給前台美麗小姐姐説了遺留手袋在車的問題，並交給她小票。小姐姐看起來不慌不忙，慢慢悠悠地給出租車🚕公司打了電話，然後跟我説，公司正在車是哪一部車，然後跟司機聯繫。雖然離我下車的時間過去已經半個多小時了，我心裏雖然擔心，但居然並沒有絕望。才過兩、三分鐘，前台電話☎️響了，她們跟我説司機正在送我包回來酒店的路上，因為早上上班高峯，可能要多等一會兒。我當時都驚呆了🤯，真沒有料到聖保羅市民的素質和辦事效率如此之高！既驚喜又感動！而且我的包是放在我坐的後排座位上的。我就在大堂的網紅咖啡廳買了咖啡☕️和食物，一邊慢慢欣賞優美的酒店環境；一邊耐心等待司機師傅的到來。大約20多分鐘，司機提着我的包笑盈盈地來到了酒店門前。邊不停地向下説感謝的話語；一邊給他表達感謝的費用。他非常客氣，堅決不收。我也不由分説地塞給了他。很久以前看過一篇文章説，巴西人🇧🇷都是活雷鋒！這次的親身經歷，讓我深深感到～評價中肯！另外，酒店前台服務也非常棒，不到中午11點鐘，就給我了房間。真的是非常感謝巴西🇧🇷感謝聖保羅！感謝司機師傅和酒店前台工作人員👩💼感謝你們讓我的聖保羅之行有驚無險，開心圓滿💕

My stay at this hotel in Seoul was amazing and very pleasant. The atmosphere felt luxurious, the service was excellent, and everything was clean and comfortable. It made my trip even more enjoyable, and I would happily stay here again!

Good location, clean, comfortable room. The 2-bedroom suite was well equipped with all that we needed for a 6 night stay including a washer, drying rack, water filter machine, coffee machine and microwave oven. The heating on the flooring and the warm toilet seats amidst the low temperatures and the spacious shower room and washroom were bonuses to our stay.

Addressed to Jon Warmington, the General Manager

I recently stayed at Grand Mercure Bangkok Atrium room 842 from 27 May to 1  June and would like to share some feedback regarding my experience.

First and foremost, I would like to emphasize that I genuinely enjoyed my stay. The hotel, facilities, and the majority of the team members provided excellent service, and overall I had a pleasant experience.

In fact, I am not the type of guest who frequently raises complaints. During my travels, I spend very little time in my hotel room. Most of my day is spent outside the property, and my interaction with the hotel is generally limited to breakfast and sleeping. As such, it takes a significant issue for me to feel compelled to formally raise a concern.

The first issue relates to breakfast. During my stay, I invited a Muslim friend to join me for breakfast. He entered the restaurant with me but did not consume any food because he was unable to find suitable options that met his dietary requirements. While I acknowledge that I did not raise this directly with the restaurant team at the time, I was surprised when Reception later informed me that they had verified that my friend had taken breakfast.

From my perspective, entering the restaurant should not automatically be considered as consuming breakfast when no food was actually taken. Nevertheless, I have decided to let this matter rest and move on.

The second issue is far more serious and is the primary reason for this email.

On my final night at the hotel, I was expecting a visitor. However, Reception did not contact me to verify whether I was expecting anyone before allowing my visitor access to the guest floors. Instead, my visitor was simply directed to my room and arrived at my door unannounced.

Having worked within the Accor group for approximately 15 years as a Duty Manager in Singapore, I am very familiar with hotel operational procedures, guest privacy standards, and security protocols. It has always been my understanding that when a visitor arrives for an in-house guest, Reception should first contact the guest to obtain authorization before granting access to the room floors.

While my visitor was indeed expected on this occasion, Reception had no way of knowing that without contacting me first. Had the visitor not been known to me, this could have resulted in a serious security and privacy issue. In my professional opinion, allowing a visitor direct access to a guest room without prior verification is unacceptable and falls short of the standards expected from an Accor property.

What further disappointed me was the handling of the matter after I raised my concern.

I wish to be clear that I am not seeking compensation of any kind. My concern is not financial. Rather, I expect an appropriate resolution and acknowledgement of the seriousness of the issue. Simply being told ”sorry” was not sufficient given the nature of the security lapse.

The alternatives presented to me by the Night Manager were also, in my view, unreasonable. One option was for me to move to another room on my final night. Considering that I was due to check out the following morning, I found this solution impractical and disruptive. Being asked to pack my belongings and relocate because of an issue that was not caused by me did not seem to be an appropriate resolution.

I was also informed that a Reception Manager would speak with me. However, I was unable to wait indefinitely for the manager's arrival. As a guest who was raising a legitimate concern, I do not believe I should have been expected to delay my evening plans or remain available for an uncertain period of time. Furthermore, I was scheduled to leave the hotel at 7:00 AM the next morning in order to arrive at the airport early for my flight.

For these reasons, I felt that the issue was not properly addressed during my stay, which is why I am bringing it directly to your attention.

I am raising this matter not only as a guest but also

We had a really pleasant stay at Grand Mercure Bangkok Asoke Residence. The location is very convenient, just a short walk to the BTS, MRT, and plenty of restaurants and shopping, including Terminal 21 Asok.

Our room was spacious, clean, and comfortable, which made it easy to relax after a day out in Bangkok.

A special thank you to the porter who also drives the hotel tuk-tuk. He was always very friendly and helpful, and his cheerful attitude made every ride enjoyable.

We would also like to thank the cleaning lady who did a wonderful job keeping our room very clean and tidy every day. Her effort did not go unnoticed and made our stay even more comfortable.

Overall, the staff were warm and welcoming, and we truly enjoyed our stay. We would definitely be happy to stay here again when visiting Bangkok. 😊

Grand Mercure

Columbus

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