Name: Grand Mercure Jakarta Harmoni
Address: Kota Jakarta Pusat, Indonesia
Rating: 9

Brazil

São Paulo

Korea Selatan

Seoul

Indonesia

Kota Jakarta Pusat

China

Shanghai

Thailand

Bangkok

Emiriah Arab Bersatu

Dubai

説實話對這個酒店不滿意。早上9點到酒店辦理入住，酒店説有房間，但是要多付款半天房費因為正常入住要下午3點以後，不得不説雖然規定是這樣，但是這麼操作的酒店我還是第一次遇到。入住以後發現房間正對對面的樓正在施工，噪音不必説，關鍵樓間距非常近，窗簾都不能開。再就是我們準備出門買點瓶裝水，到樓下問門僮最近買水的超市往哪個方向走，結果門僮説最近的超市走路也要15分鐘，我幫你們打個車吧，按照我自己的生活經驗，沒聽他的，自己走出去找了一下，結果衹是100米遠，無語😓。另外早餐品種也少，除了水果多一些，其他乏善可陳。關於房間位置的問題，我後來去找前台調房間，前台説換到另一側也是面對工地，衹好作罷。唯一值得表揚的是最後一天退房，前台很爽快地同意延遲到下午2點，不錯。

初來乍到南半球的聖保羅，從機場到酒店後開心地辦入住手續，突然發現平時裝雜物的隨身小口袋不見了，手機下車時還順手放裏面了，當時那個急啊！幸好從來不要回執小票的我，如有神助，那天居然問司機要了小票。我趕緊給前台美麗小姐姐説了遺留手袋在車的問題，並交給她小票。小姐姐看起來不慌不忙，慢慢悠悠地給出租車🚕公司打了電話，然後跟我説，公司正在車是哪一部車，然後跟司機聯繫。雖然離我下車的時間過去已經半個多小時了，我心裏雖然擔心，但居然並沒有絕望。才過兩、三分鐘，前台電話☎️響了，她們跟我説司機正在送我包回來酒店的路上，因為早上上班高峯，可能要多等一會兒。我當時都驚呆了🤯，真沒有料到聖保羅市民的素質和辦事效率如此之高！既驚喜又感動！而且我的包是放在我坐的後排座位上的。我就在大堂的網紅咖啡廳買了咖啡☕️和食物，一邊慢慢欣賞優美的酒店環境；一邊耐心等待司機師傅的到來。大約20多分鐘，司機提着我的包笑盈盈地來到了酒店門前。邊不停地向下説感謝的話語；一邊給他表達感謝的費用。他非常客氣，堅決不收。我也不由分説地塞給了他。很久以前看過一篇文章説，巴西人🇧🇷都是活雷鋒！這次的親身經歷，讓我深深感到～評價中肯！另外，酒店前台服務也非常棒，不到中午11點鐘，就給我了房間。真的是非常感謝巴西🇧🇷感謝聖保羅！感謝司機師傅和酒店前台工作人員👩💼感謝你們讓我的聖保羅之行有驚無險，開心圓滿💕

A moça que faz tapioca/waffle/omelete no café da manhã é um amor! O moço que estava no café coordenando também, muito simpático e prestativo.

Location was safe for walking around and there are restaurants nearby. They kept out luggage before check-in and after check-out. Staff were helpful.

The hotel front desk and housekeeping not good enough. Either gave only one bath towel for two people or one slipper . Operator not answering the phone call most of the time . Shower head broken for 3 days and complained but did not fix it until the last night stayed . Asking for quiet room for booking and requesting again during check in but gave me a very noisy street . Cannot sleep . I make the reservation requesting for my birthday for the room but turn out so bad . Finally the Front desk manager came to look at the problem during my last day of stayed . The hotel look great but lack of services from fronts desk and housekeeping.

Good location, clean, comfortable room. The 2-bedroom suite was well equipped with all that we needed for a 6 night stay including a washer, drying rack, water filter machine, coffee machine and microwave oven. The heating on the flooring and the warm toilet seats amidst the low temperatures and the spacious shower room and washroom were bonuses to our stay.

The room itself was beautiful, spacious, and very clean, making it a comfortable place to relax after a long day.

That said, I felt the in-room amenities were somewhat lacking compared to what I expected. The breakfast was also quite disappointing, with limited variety and flavors that didn’t really stand out.

On the other hand, the room service completely exceeded my expectations. Every dish I ordered was absolutely delicious, well-prepared, and honestly one of the highlights of my stay.

Overall, while there are definitely areas that could be improved—especially the amenities and breakfast—the comfortable rooms and exceptional room service made for an enjoyable stay.

Good facilities for fitness center, swimming with cold and warm indoor pool. Breakfast is decent with combination of asian and western food.

Grand Mercure

Columbus

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