Name: Occidental Mar Menor
Address: Murcia, Sepanyol
Rating: 8.6

Republik Czech

Prague

Sepanyol

Jandia

Murcia

Itali

Republik Dominica

Bávaro

Las Palmas

the staff is designing things to delight you, such as farewell drinks.  They would try every opporunity to make your stay happy and memorable.  The location is amazing with great views and right in the centre of the city , with walking distance to everything! Dont' hesitate and you will be happy there.

整體很不錯，乾淨舒適，房型相對歐洲其他同價位酒店大，距離布拉格老城區有點小距離，但如果開車自駕還好，設施比較新，差旅家庭旅遊等都非常適合，下次還會選擇。

Rating: ★☆☆☆☆
Review Title: Mishandled Room Request and Refund Refused

We booked 4 nights at Occidental Praha Five but checked out one night early due to repeated service failures — despite this, we tried to be reasonable, as we are just travelers trying to enjoy our trip, not cause trouble.

Our clear request for two single beds was ignored. We were given a queen bed, then moved — again to a queen. A blanket was handed to us so we could “make do.” The next day, nothing was fixed. After calling reception and waiting 40 minutes, a non-English-speaking cleaner came, confused, and simply threw another blanket on the bed. That was it.

Only after Trip.com intervened did the hotel send us a fruit plate and a bottle of wine — which we did not drink and in fact returned to the reception, because we weren’t looking for superficial gestures — we just wanted the room we booked.

We checked out on Sunday and requested a refund for the unused fourth night. We were told it needed approval from higher management. On Monday, we were shocked to hear the refund was refused, based on the false claim that we never checked out — despite having paid the tourism tax and received an invoice. We were also wrongly accused of drinking minibar water, which we clearly explained was untouched.

This refund is for a night we did not use, and under basic consumer rights, we are entitled to it. The hotel’s disorganization and refusal to take responsibility made a simple issue unnecessarily stressful. I do not recommend this hotel.

El complejo está muy bien y son muy amables le falta un poco de mantenimiento en la habitación  pero en cambio los jardines están impecables .El desayuno bufet bien había de todo y aunque el hotel es enorme no se tiene sensación de masificación ni colas para coger las cosas.

Very good stay!
Perfectly located, walking distance to the seaside.
A comfortable bed and pillows, immaculately clean, friendly staff.
Tasty food and a big selection of drinks.
Beautiful surroundings.
Unfortunately the water in the swimming pool wasn't warm, and another bigger pool was in repair.

Fantástico hotel en Murcia,cerca de todo a pie y en coche.  Muy buenas instalaciones y tamaño de habitación, que es muy amplia con cama XXL sofá, mesita dos sillas, mesa baja para colocar maletas encima y armario espacioso. Baño completo y con buena iluminación.

Jak najbardziej udany wyjazd. Pokoje nowoczesne i czyste.  Śniadania bardzo dobre, możliwy zakup obiadu i kolacji w formie bufetu w korzystnej cenie. Bardzo fajny basen i dużo leżaków na miejscu.

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