Name: Hotel Indigo SHANGHAI HARBOUR CITY by IHG
Address: Shanghai, China
Rating: 9.5

United Kingdom

London

Amerika Syarikat

New York

China

Shanghai

Suzhou

Zhuhai

Xiamen

Everything was excellent, especially bread with olives. Staff is very kindly. There are all Conditions  for people with limited abilities. All necessary items  for travelers.

A prime location—just steps away from LEGO, the winter market, and Greggs, making it super convenient for exploring the area. The hotel itself was awesome, offering a stylish and comfortable stay. The highlight was definitely the rooftop bar—the view was absolutely magnificent, perfect for unwinding with a drink. A fantastic stay overall, and I’d highly recommend it!

A charming hotel nestled the the throngs of a busy area and conveniently located near Paddington station. 
The double room I booked had all the amenities needed, shampoos, coffee maker and kettle, but it was absolutely tiny. 
With the double bed in the middle, there was no space even to open two suitcases on the floor, without tripping over them since they were the same width as the area remaining from the bed to the wall. 
I would recommend the hotel but check the size of the rooms, especially if there are two of you staying.

先説酒店前台真是超級Nice， 每一個人都很熱情友愛， 感受到滿滿的愛意。房間很大很乾凈，宮廷風的床，大愛。每天礦泉水隨便喝，還有小零食也免費吃，這是在其他酒店都要收費的呀…位置更是棒極了， 去塔橋走路3/5分鐘，雙地鐵，離利物浦街車站走路也就8/9分鐘….利物浦街車站去各大機場都方便…總之非常非常棒的體驗，下次來倫敦必選酒店

The reception gave us two basement rooms, which smelt like sewage. Asked for a change of rooms, but was told the hotel was fully booked. In the morning, someone tried to break into my room at 7am. Thankfully, I put on the security chain before I slept. Apart from one staff at the morning breakfast, service attitude was poor.

I enjoyed my stay here. The staff were really nice, especially Chrischel and Madison. The room was spacious enough for me.

I like how right the room was in the daytime. In the night, it was a bit dark, they could add some more lights. ￼Most days the room was really cleaned well but there were two days I found the same dirty pillow in my room. After I complained about it one night someone came in, cleaned my room right away. 

The location is a few minutes walk to Main Street. Usually it would be convenient, but there was some construction or something going on so we always had to take a shuttle to the train.

Their luggage storage service is really good.

I stayed at Hotel Indigo Financial District during a recent trip to New York, and I couldn’t be more satisfied with the experience.
From check-in to check-out, the staff was welcoming, professional, and attentive to every detail. The room was modern, clean, and thoughtfully designed. The bed was incredibly comfortable, and the overall quiet atmosphere allowed for restful sleep.
One of the best aspects was the location. Situated in the heart of the Financial District, the hotel is within walking distance of key landmarks, public transportation, and a wide variety of restaurants and cafes. It made getting around the city easy and enjoyable.
I didn’t try the breakfast, so I can’t speak to that, but everything else—from the room quality to the service—was excellent. I would absolutely stay here again on my next visit to New York and highly recommend it to anyone looking for a comfortable and convenient place to stay.

Location:
The location is excellent — right in the heart of the Financial District. Super convenient if you're looking to explore lower Manhattan or have business nearby.

Facilities:
Facilities are quite basic. Don’t expect much beyond the essentials — the room only came with shower gel and shampoo. No frills, no extras.

Service:
Service leaves much to be desired. On two occasions, my room wasn’t made until around 6pm — despite me being out from 8am. It was frustrating to come back after a full day and have to wait in the lobby while housekeeping did their rounds. There’s definitely room for improvement when it comes to consistency and timing in room servicing.

Front Desk:
Hit or miss. Service ranged from great to below average depending on who was working. The standout was the gentleman who checked us in during the night — polite, efficient, and welcoming. Others... not quite the same experience.

Overall:
Great location, but very limited amenities and inconsistent service. Would only recommend if you're prioritizing location over comfort and service.

This is the second time our family stayed in this hotel, probably the best choice in Lower East. The hotel manager Milta is really kind and helpful. The cleaning lady Nancy is also very kind and treated our family with extra care. The club and the roof top lounge is also a nice place to hang out and do some work in the morning, and have a drink and spend an evening with friends at night. I'd highly recommend this hotel to anyone visiting New York.

Beautiful on the outside, magnificent on the inside ♥️ Spacious rooms and fully functional shower. Perfect location for the subway and a diner around the corner. Highly Recommend ⭐⭐⭐⭐⭐

I was there briefly for one night for a quick business trip near the Bund. The hotel check in staff, Carol, gave me an upgrade to the river view room, which is super nice, and also offered to add wechat for any additional services or checking feedback after stay. Breakfast is delicious with beautiful Bund view. The bed and the hotel room is also very comfortable with unique and beautiful decoration. The wifi was also very good. I had an online meeting through Microsoft Team in the room with no issues at all. Overall, I had a very good experience and definitely would consider staying here again during my next trip in Shanghai.

This hotel deserves every bit of its five-star rating! My stay was flawless from start to finish. The check-in Fanny and Chris was swift, with staff greeting me like an old friend—so welcoming after a tiring flight.

My room was stunning: bright, immaculately clean, and with a comfy bed that felt like a cloud. The bathroom had lush toiletries, and the Wi-Fi never faltered.

The breakfast was a highlight—fresh, varied, with both local treats and classic options. The location? Perfect—close to attractions and transit, yet quiet enough for a good night’s sleep.

Every staff member I encountered was helpful and cheerful, going out of their way to assist. I left feeling pampered and will 100% book again. Highly recommended!

We had a wonderful three-night stay. The hotel is modern, spotless, and very comfortable. I especially loved the automatic curtains that opened when I entered the room—it made me feel welcomed every time I came back.  The swimming pool is fantastic as well, clean, perfect water temperature, and ideal for lap swimming.

The service was excellent. Every staff member we met was friendly and helpful. I would like to express my special gratitude to Dave Liu and Carter Xue. As foreign visitors without Alipay or WeChat Pay, we weren’t able to rent public bicycles on our own. Dave and Carter went above and beyond by using their personal WeChat Pay to help us check out bicycles.  Their kindness allowed us to enjoy a wonderful bike ride around Dishui Lake, which I highly recommend.

Thank you, Dave and Carter, for your exceptional help!

Indigo

Columbus

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