Name: Hotel Indigo SHANGHAI HARBOUR CITY by IHG
Address: Shanghai, China
Rating: 9.5

United Kingdom

London

United States

New York

China

Shanghai

Suzhou

Xiamen

Zhuhai

The hotel staff are friendly and helpful. The room is spacious and very clean. The location is convenient. I would consider booking again.

The hotel's location is perfect,, providing easy access to nearby attractions, restaurants, and the underground. We were pleased to receive a room with a fantastic view overlooking the square where the street performances were. However, we were disappointed with the cleanliness standards. The wooden floor was quite sticky, and we could hear the sound of our sandals when walking. There was visible dirt on the drawer too which made us hesitant to unpack our belongings. Overall, while the location and view were excellent, the cleanliness could use significant improvement.

wonderful stay in such a convenient walkable distance from paddington station & the beautiful hyde park, perfect final pit stop before heading to heathrow. 

clean and full of amenities to make your stop here ideal.

先説酒店前台真是超級Nice， 每一個人都很熱情友愛， 感受到滿滿的愛意。房間很大很乾凈，宮廷風的床，大愛。每天礦泉水隨便喝，還有小零食也免費吃，這是在其他酒店都要收費的呀…位置更是棒極了， 去塔橋走路3/5分鐘，雙地鐵，離利物浦街車站走路也就8/9分鐘….利物浦街車站去各大機場都方便…總之非常非常棒的體驗，下次來倫敦必選酒店

訂的標準房，結果給我地下一層。後來發現好多評論是給的地下一，也不知道是歧視還是咋滴。反正地下一不舒服，雖然有窗但新鮮空氣窩在天井基本進不來，天井裡麪也是有幾個垃圾，看着就噁心。地下一層樓道也是有味道感覺散不出去，悶。沒去樓上，不知道樓上有沒有味道。每天早晨出門就一股子味道，影響去玩耍的心情。哦 我確實也見到一個外國客人在地下一，但這價格也不便宜，2000+一晚給我地下一我就是不開心！
早餐是現點現做，還可以吧，但肉腸很難吃。自助也沒有蔬菜，沒有新鮮蔬菜吃！
服務員很熱情，也願意聊兩句。整體服務態度還是挺好的。
地理位置還可以，地鐵站很近，去温布爾登方便。
他家洗浴用品很舒服，味道喜歡，indigo的全球標配。

I enjoyed my stay here. The staff were really nice, especially Chrischel and Madison. The room was spacious enough for me.

I like how right the room was in the daytime. In the night, it was a bit dark, they could add some more lights. ￼Most days the room was really cleaned well but there were two days I found the same dirty pillow in my room. After I complained about it one night someone came in, cleaned my room right away. 

The location is a few minutes walk to Main Street. Usually it would be convenient, but there was some construction or something going on so we always had to take a shuttle to the train.

Their luggage storage service is really good.

I stayed at Hotel Indigo Financial District during a recent trip to New York, and I couldn’t be more satisfied with the experience.
From check-in to check-out, the staff was welcoming, professional, and attentive to every detail. The room was modern, clean, and thoughtfully designed. The bed was incredibly comfortable, and the overall quiet atmosphere allowed for restful sleep.
One of the best aspects was the location. Situated in the heart of the Financial District, the hotel is within walking distance of key landmarks, public transportation, and a wide variety of restaurants and cafes. It made getting around the city easy and enjoyable.
I didn’t try the breakfast, so I can’t speak to that, but everything else—from the room quality to the service—was excellent. I would absolutely stay here again on my next visit to New York and highly recommend it to anyone looking for a comfortable and convenient place to stay.

Location:
The location is excellent — right in the heart of the Financial District. Super convenient if you're looking to explore lower Manhattan or have business nearby.

Facilities:
Facilities are quite basic. Don’t expect much beyond the essentials — the room only came with shower gel and shampoo. No frills, no extras.

Service:
Service leaves much to be desired. On two occasions, my room wasn’t made until around 6pm — despite me being out from 8am. It was frustrating to come back after a full day and have to wait in the lobby while housekeeping did their rounds. There’s definitely room for improvement when it comes to consistency and timing in room servicing.

Front Desk:
Hit or miss. Service ranged from great to below average depending on who was working. The standout was the gentleman who checked us in during the night — polite, efficient, and welcoming. Others... not quite the same experience.

Overall:
Great location, but very limited amenities and inconsistent service. Would only recommend if you're prioritizing location over comfort and service.

Was definitely expecting more from this IHG hotel. Got a room upgrade and even then the room was very beat and worn down. Service staff were nice, does have a very popular night club / bar which is nice or bad depending on your plans.

Beautiful on the outside, magnificent on the inside ♥️ Spacious rooms and fully functional shower. Perfect location for the subway and a diner around the corner. Highly Recommend ⭐⭐⭐⭐⭐

I was there briefly for one night for a quick business trip near the Bund. The hotel check in staff, Carol, gave me an upgrade to the river view room, which is super nice, and also offered to add wechat for any additional services or checking feedback after stay. Breakfast is delicious with beautiful Bund view. The bed and the hotel room is also very comfortable with unique and beautiful decoration. The wifi was also very good. I had an online meeting through Microsoft Team in the room with no issues at all. Overall, I had a very good experience and definitely would consider staying here again during my next trip in Shanghai.

My stay at this hotel was wonderful. The staff was very friendly and the room layout is perfect as my preference. When I have any request to housekeeping, they deliver items very promptly and they answer my question very friendly. I also went to the gym and swimming pool, the staff there were also very kind and the equipment Was in good condition. Upon checking out I ask for late check out and staff Fanny complete my request and I also receive a warm farewell upon checking out by Nick. I also used to drink voucher to get drinks. Everything in this hotel was perfect ，thanks for the staff for their rapid transparent service.

I have never written a review before but we had such an amazing stay at Hotel indigo i had to review it. The hotel itself was absolutely stunning, everything was so clean and luxurious. The location is perfect, right infront of dishui lake, you are able to watch the fireworks from the hotel balcony. The breakfast was delicious and had a diverse selection to choose from. Our first room was beautiful and had stunning views of the city but we we kindly upgraded to a lake veiw room which was even more beautiful. We were also offered complimentary breakfast. The staff at the hotel were helpful and super friendly even helping up to rent bikes throughout the day and night. I would like to specifically thank Claire one of the on duty managers who was so kind and very helpful with renting bikes, Angus who also rented us bikes and was so helpful with anything we needed and was always available for us to contact, his english was very good, this made communication very easy. And Carter who really went out of his way to help and make us feel welcomed.
Overall we thoroughly enjoyed our stay and I would definitely stay here again. I highly recommend this hotel to anyone looking to stay in the area.

Indigo

Columbus

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