Name: Hotel Indigo SHANGHAI HARBOUR CITY by IHG
Address: Shanghai, China
Rating: 9.5

United Kingdom

London

Amerika Syarikat

New York

China

Shanghai

Suzhou

Zhuhai

Xiamen

This is a fantastic modern hotel in a good location. The staff are phenomenal, breakfast is tasty, and the rooms are excellent. 

I was meant to stay 2 nights but ended up staying 5 and fully enjoyed it. Would happily return whenever. Only small issue is that the spa isn’t done being renovated, but that’s not their fault at all and I look forward to experiencing it next time!

先説缺點：1. 房間是真的小，尤其是床；
                   2. 周圍有一條街特別的堵；
                   3. 廁所下水特慢；
                   4. 服務員腦子特軸，下飛機九點到了，告訴我們房間沒收拾好，讓我們去轉轉，我們下午2點到了，告訴我們我們的房間沒收拾好，要到3點，結果後來的老外房間都收拾好了，我們就在酒店前台倒着時差乾等一個小時。
優點：早餐是他們家亮點，尤其是單點的班尼迪克蛋

A prime location—just steps away from LEGO, the winter market, and Greggs, making it super convenient for exploring the area. The hotel itself was awesome, offering a stylish and comfortable stay. The highlight was definitely the rooftop bar—the view was absolutely magnificent, perfect for unwinding with a drink. A fantastic stay overall, and I’d highly recommend it!

A charming hotel nestled the the throngs of a busy area and conveniently located near Paddington station. 
The double room I booked had all the amenities needed, shampoos, coffee maker and kettle, but it was absolutely tiny. 
With the double bed in the middle, there was no space even to open two suitcases on the floor, without tripping over them since they were the same width as the area remaining from the bed to the wall. 
I would recommend the hotel but check the size of the rooms, especially if there are two of you staying.

Great location, the staff are friendly. We love the location as it is easy access to underground and the breakfast is excellent.

Cute hotel in a very central location. Very friendly and helpful staff. 
Not overly expensive but not exactly super cheap either. Recommended for short trips!

100% absolutely recommend - we have visited several times and returned because the customer service is absolutely awesome!!

1.  The drivers to/from the airport are incredibly kind and efficient.
2. Front desk staff are extremely attentive and beyond helpful, kind, courteous and respectful to everyone. 
3. View from the rooms are majestic

My wife, our 5-year-old son, and I recently spent 3 memorable nights at Hotel Indigo New York Downtown Wall Street during our family trip to New York City, and it proved to be the perfect home base for exploring the city’s iconic Financial District and beyond. Nestled at the corner of Wall and Water Streets, the hotel’s location is unbeatable—just steps from the New York Stock Exchange, a 5-minute walk to the Wall Street subway station, and within easy reach of attractions like the 9/11 Memorial, South Street Seaport, and Brooklyn Bridge, which were all engaging for our curious little one.
We booked a standard room with two queen beds, which was surprisingly spacious and comfortable for our small family of three. The room was impeccably clean, featuring modern decor that blends classic charm with contemporary style, hardwood floors, and large noise-canceling windows that kept the busy city sounds at bay—a lifesaver for our son, who needs a quiet space to rest after long days of sightseeing. The plush bedding ensured we all slept soundly, and the room was well-equipped with plenty of USB charging ports and free Wi-Fi, which kept our son entertained with his tablet during downtime. We also appreciated the daily housekeeping and complimentary bottled water, small touches that made our stay more convenient.
What impressed us most was how family-friendly the hotel was, even in the heart of the bustling Financial District. The staff was incredibly warm, patient, and attentive—they greeted our son by name after the first day and went out of their way to make him feel welcome. The lobby had a cozy lounge area with free Wi-Fi, where we could relax with our son before heading out, and there were convenient coffee stations for a quick pick-me-up in the morning. The hotel is also pet-friendly, though we didn’t bring our furry friend, it was nice to see the welcoming vibe extended to all families.
The hotel’s amenities were perfectly suited for our family trip. The 24-hour fitness center allowed my wife and I to squeeze in a quick workout while our son napped, and the concierge was extremely helpful—recommending family-friendly restaurants nearby and helping us plan our itinerary to avoid crowds at popular attractions like the One World Observatory, where we even got a 25% discount card through the hotel. We also loved exploring the surrounding neighborhood on foot, with cobblestone streets, historic buildings, and the charming Tin Building just a short walk away.
Overall, our stay at Hotel Indigo New York Downtown Wall Street was fantastic. The hotel’s prime location, comfortable and quiet rooms, thoughtful amenities, and warm, family-focused service made our New York City trip unforgettable. It’s the perfect choice for families traveling with young children who want to be in the heart of the action while still having a peaceful place to retreat. We highly recommend it and would definitely return on our next family trip to NYC.

Room was small, did not provide water bottles had to go down to the concierge to refill or buy from whole foods-7-11. Our Tv broke down half way but luckily the hotel managed to fix it within a few hours. 

To boil hot water had to go down to the concierge to do so. No amenities were provided. It is just a place to sleep.

For the price was not worth it. I accidentally booked 8 nights which the hotel refused to cancel without giving a reason why. Bear in mind after booking I immediately contacted the hotel to mention this typo but they refused to correct it. Luckily trip.com managed to come through to reimburse me a little for the losses.

Overall will not stay again. There are better hotels for the same prices. Only selling point was location was good.

the maids are very kind, the prices are affordable,he rooms are clean and tidy


Was definitely expecting more from this IHG hotel. Got a room upgrade and even then the room was very beat and worn down. Service staff were nice, does have a very popular night club / bar which is nice or bad depending on your plans.

We recently stayed at Hotel Indigo Shanghai on The Bund and had a wonderful experience, largely thanks to Tim and his manager, Jim. We booked quite last minute, and Tim went above and beyond to make sure everything came together smoothly — he was attentive, genuinely helpful, and made us feel taken care of from the moment we arrived. Jim was also great and clearly supportive of his team’s excellent service.

Thank you both for making our stay so memorable — Tim especially deserves recognition for his outstanding hospitality. We’ll definitely be back!

The rooms are big as is the washroom and the staff were quick to respond. Having said that the drain for the shower didn’t drain water quickly and that is a massive pet peeve of mine because it feels gross when the dirty water doesn’t drain efficiently. The hotel also felt dusty. Because I was with kids I didn’t have the energy to mention to the front desk but I did upon check out.  The location whilst is part of the Jingan area is not central Jingan so there isn’t much happening once you walk out of the hotel if that is what you are hoping for. But Didi is easy to order ad prob within 15 to 20mins ur in the central
bit and u can order food delivery easily. I prob would’ve paid a bit more to stay at a more centrally located hotel. But you get what you paid for and the hotel is cheaper than ur avg intl hotel chain.

I have never written a review before but we had such an amazing stay at Hotel indigo i had to review it. The hotel itself was absolutely stunning, everything was so clean and luxurious. The location is perfect, right infront of dishui lake, you are able to watch the fireworks from the hotel balcony. The breakfast was delicious and had a diverse selection to choose from. Our first room was beautiful and had stunning views of the city but we we kindly upgraded to a lake veiw room which was even more beautiful. We were also offered complimentary breakfast. The staff at the hotel were helpful and super friendly even helping up to rent bikes throughout the day and night. I would like to specifically thank Claire one of the on duty managers who was so kind and very helpful with renting bikes, Angus who also rented us bikes and was so helpful with anything we needed and was always available for us to contact, his english was very good, this made communication very easy. And Carter who really went out of his way to help and make us feel welcomed.
Overall we thoroughly enjoyed our stay and I would definitely stay here again. I highly recommend this hotel to anyone looking to stay in the area.

Indigo

Columbus

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