Name: JOYA Hotel Hangzhou Qianjiang CBD
Address: Hangzhou, China
Rating: 9.7

China

Shanghai

Chengdu

Hangzhou

Pros: The hotel is exceptionally clean and the rooms are very comfortable. Great amenities and good service overall, making it a nice choice for families. There is also a small mall right beside the hotel, which is convenient for quick shopping or meals.
Cons: The location is quiet with not much spotlight or things to do nearby. It takes about 10 minutes to walk to the Metro—fine for younger travelers, but not recommended for senior citizens or young children (it's better to call a DiDi instead). Additionally, daily room cleaning details could be improved (like tidying up used cups), there is no self-service dobi (laundry is chargeable), and no free late-night supper/porridge is provided.

The best hotel experience I have ever had. I highly recommend everyone to book their stay at JOYA Hotel.

From the moment we arrived, we were warmly welcomed by the exceptional staff, whose hospitality, professionalism, and genuine care made us feel truly special throughout our stay. The level of service exceeded all expectations and created a memorable experience from start to finish.

The room was spotless, spacious, and extremely comfortable, with every detail thoughtfully arranged. The modern design and elegant decoration created a luxurious and relaxing atmosphere that made us feel at home.

Every aspect of our stay reflected the hotel’s commitment to excellence, from the outstanding customer service to the cleanliness, comfort, and attention to detail. JOYA Hotel is a perfect choice for anyone looking for a relaxing, high-quality, and unforgettable stay. I will definitely return and recommend it to family and friends.

Hotel has alll the amenities, huge gym. The room was super big and beds very comfortable. The staff were very attentive and professional. I had a splendid experience. We love the hotel so much!!

The room was truly impressive — spotlessly clean, furnished with elegant pieces, and thoughtfully designed with attention to detail. The entire property, including the serene indoor garden, exudes a quiet, traditional charm that adds to its unique atmosphere. The only slight downside was that the room felt a bit smaller than expected but it was compensated by large area on entrance of room and on bathroom side.

We are a young family visiting Chengdu for the first time and our first arrival experience was amazing. The hotel prepared everything meticulously for us from room service to personalised butler service. Rita - who works at the hotel was easy to communicate and responded quickly to our requests through Wechat. Other employees also did everything they could to assist us when we have questions or issues. 

The family room with the duck theme was fantastic, this kept our child engaged and playful. Room was clean, minibar was replenished everyday. We also received gifts from the hotel when we departed. We will consider booking Joya again when we visit Chengdu next time.

The hotel room is new, clean and have strong water shower pressure.  The lighting switch control system is a bit confusing.  The pillows are a bit soft for my liking.  The buffet breakfast spread is very good but with limited seats if too many guests.  The noodle station lady should improve on PR when speaking to guests.  The cheerful housekeeping staff did perform well in maintaining the room clean.  A good security control for entering the hotel room, guest can scan the room card and the specified floor number will be displayed.  The front desk staff is kind enough to give us gifts upon checking out.  The 3rd Tianfu Street Metro line 1 (Exit A) is about 5 minutes walk (370 meters) away from the hotel. There are some restaurants and two convenience store at the ground floor of the hotel building.  The hotel is located within working office blocks area and is quite far from city centre (Chunxi road).

In one word: Quality.

JOYA Hangzhou is a pleasure to stay in. Amazing contemporary Chinese design. Superb colour palette, thoughtfully furnished and accessorised rooms. 

Excellent breakfast, attentive and pleasant service.

Highly recommended.

A swimming pool / spa / sauna would be a welcome addition.

JOYA

Columbus

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