Name: Jumeirah Carlton Tower London
Address: London, United Kingdom
Rating: 9.2

Emiriah Arab Bersatu

Dubai

China

Guangzhou

United Kingdom

London

Arab Saudi

Makkah

Nanjing

Indonesia

Bali

⭐️⭐️⭐️⭐️⭐️

I had an absolutely wonderful stay at Jumeirah Beach Hotel! From the moment we arrived, the hospitality and service were exceptional. The staff went above and beyond to make us feel welcome and comfortable throughout our stay. The rooms were spacious, modern, and offered breathtaking views of the sea and Burj Al Arab.

The facilities are world-class – the private beach, swimming pools, and restaurants all exceeded expectations. The breakfast buffet had an incredible variety, and every meal we had was delicious. What really stood out was the attention to detail and the genuine warmth of the team, which made the experience truly memorable.

This hotel is perfect for families as well as couples, with plenty of activities and entertainment for all ages. I would highly recommend Jumeirah Beach Hotel to anyone visiting Dubai and will definitely return on my next trip.

As a frequent guest at luxury hotels in this price range, I booked this property through Ctrip for a special New Year’s Eve stay at approximately 16,000 per night, expecting a seamless and memorable experience.
For one night, I had reserved an extra room for family who could not join last-minute. My pre-arrival requests to change the guest name were repeatedly declined. At check-in, a staff member named Chen, who spoke Chinese and appeared very enthusiastic, assisted us. However, the lengthy explanations and repeated back-and-forth—combined with internal coordination issues (claims that Ctrip’s email was not received and that the reservations department would not take calls)—felt more time-consuming than genuinely helpful. Despite our obvious fatigue after a long flight with a young child, we waited over an hour as the discussion went in circles.
Eventually, the manager asked for passport copies of the absent guests “for records,” only for the name change to be approved later anyway.
The Ctrip listing mentioned a garden view, but staff explained that my “cheapest” rate only included city view—a phrasing that felt dismissive. To resolve this, we were offered an accessible room, described as having a larger bathroom and better view. We accepted, but the room was small for the price, the view was no better (photos attached), the balcony had cigarette butts, and the bathroom was not noticeably larger (also shown in photos).
Compared to other properties in this category (Four Seasons, Ritz-Carlton, Peninsula, etc.), the service efficiency, attention to detail, and overall value fell short—especially on New Year’s Eve.
Despite these issues, we focused on enjoying our family holiday and had a wonderful time overall. Photos of the room, view, balcony, and bathroom are attached for reference.

I stayed at this hotel to visit U TECH exhibition at the expo right next to the hotel.

The route to the exhibition was extremely close and i could get there by walking.

The hotel was really good and clean.

Müthiş bir otel. Çalışanlar hizmet mükemmel. Odalar yeterli büyüklükte. Yemekler kahvaltı müthiş.

設施：都很新，房間也大，很棒。歡迎水果，晚上的草莓巧克力送的大氣且好吃😋
衞生：很乾凈，打掃衞生的人態度都很好，我們最後走的時候那天，已經離開房間去前台退房了。打掃衞生的小夥子發現我女兒掉了條手鍊在房間，他非常着急，追下來還給我們。拾金不昧很優秀，點大大的贊。
環境：都很漂亮
服務：沒得説，每個人都很好。前台辦理入住女孩態度很好，講解也很細緻。有問必答很耐心。

As someone who works in the hospitality industry, I know first-hand what defines a great hotel experience, and this property continues to exceed expectations with every stay. Having stayed here before, I can confidently say the service keeps getting better over time.

From the moment I arrived, the service was seamless, warm, and incredibly professional, argely thanks to Carla. She truly elevated my business trip into something smooth and stress-free. From the generous upgrade to a beautifully clean and quiet room, to arranging a late check-out with no hesitation, nothing was ever too much to ask. Carla embodies everything hospitality should be: proactive, friendly, and genuinely committed to guest satisfaction.

The entire staff shares this attitude, welcoming, helpful, and efficient. It’s rare to find such consistency in service across the board. Whether you’re in town for meetings or just need a well-balanced mix of productivity and relaxation, this hotel checks all the boxes. Fast Wi-Fi, great amenities (pool & gym), and a calm ambiance made it easy to focus and unwind.

If you’re looking for a stay where professionalism meets warmth and efficiency, for sure this the place. 
I’ll absolutely be returning again.

Nice view. Good location. Not as jam as other cbd area. Hotel is nice, clean and fairly new. Stay for 2 nights. First mrng we stayed there. The house keeping woke us up at 8am to ask for house keeping. We forgot to turn on do not disturb. My biggest mistake. But we stay in so many diff hotels before. No house keeping ever knock the door that earlier. Given that we checked in aft 11pm the night before. Also no refill for toilet amenities at all. They throw away my shower hat and not refill anything inside bathroom that I hv been used. It just too late to order them fr house keeping since I already took off all clothes and start shower.  I drank up the coffee supply and no refill for capsule for the second day. Not satisfied with the price I paid for this hotel. It should be better experience than this. House keeping ppl need to be trained up to make the basic standards

Could be better. Customer service not great in all areas. Front valet / hotel laughing at over charging us for a private taxi. Not professional. For a lower price this hotel is ok, Just don’t pay a premium for it as service levels are not up to standard regrettably it’s average at best.

It is a good hotel, however the service quality depends on who your are talking to. 
There’s a very nice guy in the reception team willing provide very good help on everything with very high efficiency. 
But the reservation and sales team are really sucks, they reply email slow and are reluctant to do anything flexible but not harm any party’s interests, and very arrogant. When you propose any flexible thing with them, they always tell you we are full and has only 100 room, we have premium location, all the words inherently indicate that you either follow our words or you are not welcome. They even give you a rate with extra cost for breakfast to high grade membership of the hotel who are qualified for free breakfasts, it is really unbelievable.
It is really rare to see such kind of sales team in a 5 star hotel even though our team almost stay here throughout the year and telling them we are going to stay on. 
Good facilities and location, but the team really need to be reconsidered and some of them are great, but some are really bad.

We had a great experience in Jumeirah Hotel Guangzhou. I want to mention an exceptional and attentive service: all our requests we had were fulfilled by the staff. Super convenient location and a room with an amazing view made our stay unforgettable. It was very thoughtful to prepare a birthday cake for me. Tanks a lot to everyone who made his little getaway for us very memorable!

本次入住整體體驗非常令人滿意，酒店在環境、服務與管理細節上都展現出相當高的水準。從踏入酒店開始，整體氛圍安靜舒適，公共區域乾淨整潔，空間佈局合理，給人一種有秩序、有品質的第一印象。

客房維護得非常好，整體衞生狀況令人安心，無論是房間、衞生間還是公共區域，都能看出日常清潔與管理非常到位。設施使用順暢，細節處理細緻，既實用又不失質感，讓整個入住過程更加放鬆。

服務團隊表現專業且穩定，各個環節銜接順暢，既有禮貌又不過度打擾。在需要協助時能夠及時響應，讓人感到被尊重和照顧。這種自然、不刻意的服務方式，為整體體驗加分不少。

綜合來看，酒店在硬件條件、衞生標準和服務品質上都保持着一致且可靠的水準，體現出對細節和品質的重視。是一家會讓人願意再次選擇、也值得推薦給他人的酒店。

Lokasinya sangat mudah, saya selalu berjalan kaki ke kedai dan berjalan ke Harold. Bilik hotel adalah bilik tipikal yang tidak begitu besar di London, tetapi bilik indah yang saya diami hampir sama.

We had a wonderful stay at Jumeirah Carlton Tower. The hotel is beautiful, elegant, and very well maintained. The room was spacious, clean, and comfortable. The staff were exceptionally friendly, professional, and always ready to help.

Jumeirah

Columbus

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