Name: Jumeirah Carlton Tower London
Address: London, United Kingdom
Rating: 9.1

Emiriah Arab Bersatu

Dubai

China

Guangzhou

United Kingdom

London

Nanjing

Arab Saudi

Makkah

Indonesia

Bali

房間陽台超大，床品很舒適，泳池風景極好，後來遇到了一位中文管家March服務特別好，還送了皮質香水分裝瓶和很多小東西，都很有質感。酒店佈置了生日蛋糕和甜品，每一個味道都非常好，就是酒店人真的很多，幾乎都是本地人，沒有看見一箇中國人哈哈，酒店餐廳每一家到晚上都是爆滿，氣氛很好，沒有預訂還不一定有位置。特別喜歡vip的泳池。早餐無敵豐富有龍蝦生蠔隨便吃。
再次感謝中文管家March，走的時候還幫我們叫好了商務車。

Reception desk: very formal and stressed ladies and gentlemen, but ok, for check-in/out not bad at all. The rest: very kind and helpful, especially the big guy at the entry (valet parking), room service and the whole pool stuff (pool bar and life guards) - great experience, thanks for that. :) not to forget the breakfast and dinner stuff, also very kind, but I assume to much people at once, especially in the morning...they are so doing their best.

Cleanless: perfect (Ok, one dripping AC on 9th floor nearby elevator - it was really wet these days)

Food: great food and a lot of choice's.

Rooms: nice family room, with two separate children beds (big and comfortable matraces).

Location: nearby the beach, directly in front of Burj Al Arab - perfect.

Everything is perfect, food, waterpark, boat trip, beach, room… so regretting not to stay for one more night!!

It is a good hotel, however the service quality depends on who your are talking to. 
There’s a very nice guy in the reception team willing provide very good help on everything with very high efficiency. 
But the reservation and sales team are really sucks, they reply email slow and are reluctant to do anything flexible but not harm any party’s interests, and very arrogant. When you propose any flexible thing with them, they always tell you we are full and has only 100 room, we have premium location, all the words inherently indicate that you either follow our words or you are not welcome. They even give you a rate with extra cost for breakfast to high grade membership of the hotel who are qualified for free breakfasts, it is really unbelievable.
It is really rare to see such kind of sales team in a 5 star hotel even though our team almost stay here throughout the year and telling them we are going to stay on. 
Good facilities and location, but the team really need to be reconsidered and some of them are great, but some are really bad.

As someone who works in the hospitality industry, I know first-hand what defines a great hotel experience, and this property continues to exceed expectations with every stay. Having stayed here before, I can confidently say the service keeps getting better over time.

From the moment I arrived, the service was seamless, warm, and incredibly professional, argely thanks to Carla. She truly elevated my business trip into something smooth and stress-free. From the generous upgrade to a beautifully clean and quiet room, to arranging a late check-out with no hesitation, nothing was ever too much to ask. Carla embodies everything hospitality should be: proactive, friendly, and genuinely committed to guest satisfaction.

The entire staff shares this attitude, welcoming, helpful, and efficient. It’s rare to find such consistency in service across the board. Whether you’re in town for meetings or just need a well-balanced mix of productivity and relaxation, this hotel checks all the boxes. Fast Wi-Fi, great amenities (pool & gym), and a calm ambiance made it easy to focus and unwind.

If you’re looking for a stay where professionalism meets warmth and efficiency, for sure this the place. 
I’ll absolutely be returning again.

I stayed at this hotel to visit U TECH exhibition at the expo right next to the hotel.

The route to the exhibition was extremely close and i could get there by walking.

The hotel was really good and clean.

Nice view. Good location. Not as jam as other cbd area. Hotel is nice, clean and fairly new. Stay for 2 nights. First mrng we stayed there. The house keeping woke us up at 8am to ask for house keeping. We forgot to turn on do not disturb. My biggest mistake. But we stay in so many diff hotels before. No house keeping ever knock the door that earlier. Given that we checked in aft 11pm the night before. Also no refill for toilet amenities at all. They throw away my shower hat and not refill anything inside bathroom that I hv been used. It just too late to order them fr house keeping since I already took off all clothes and start shower.  I drank up the coffee supply and no refill for capsule for the second day. Not satisfied with the price I paid for this hotel. It should be better experience than this. House keeping ppl need to be trained up to make the basic standards

The room felt quite small for a family of four (2 adults and 2 kids), which made our stay a bit cramped. Navigating the long hallways was tiring, especially with young children. The breakfast was average—considering the price, I expected a better variety of options.

The swimming pools were decent, and we appreciated having access to them. However, the lack of readily available buggies and the long waiting times for the abra (boat service) made getting around frustrating.

On a positive note, the in-room treats were a nice touch—fresh fruits, dates, and plenty of bottled water were much appreciated. Still, overall, nothing stood out as exceptional, and the experience didn’t quite meet my expectations.

Could be better. Customer service not great in all areas. Front valet / hotel laughing at over charging us for a private taxi. Not professional. For a lower price this hotel is ok, Just don’t pay a premium for it as service levels are not up to standard regrettably it’s average at best.

Very friendly hotel, luxurious, clean and convenient 
We got a free room upgrade to Signature Loft
They provide complementary sweet soup every night, in case you dont do sweet soup, they will offer hot milk as alternative

Most importantly they have various types of pillows to choos from, it maybe an important thing for dome people ~ so feel free to request!

In terms of service especially Dixon has been very helpful throughout our stay

Not sure if it was a seasonal thing but we got a lucky draw upon check in, and I got a cute camel haha

Highly recommended in every way

本次入住整體體驗非常令人滿意，酒店在環境、服務與管理細節上都展現出相當高的水準。從踏入酒店開始，整體氛圍安靜舒適，公共區域乾淨整潔，空間佈局合理，給人一種有秩序、有品質的第一印象。

客房維護得非常好，整體衞生狀況令人安心，無論是房間、衞生間還是公共區域，都能看出日常清潔與管理非常到位。設施使用順暢，細節處理細緻，既實用又不失質感，讓整個入住過程更加放鬆。

服務團隊表現專業且穩定，各個環節銜接順暢，既有禮貌又不過度打擾。在需要協助時能夠及時響應，讓人感到被尊重和照顧。這種自然、不刻意的服務方式，為整體體驗加分不少。

綜合來看，酒店在硬件條件、衞生標準和服務品質上都保持着一致且可靠的水準，體現出對細節和品質的重視。是一家會讓人願意再次選擇、也值得推薦給他人的酒店。

Lokasinya sangat mudah, saya selalu berjalan kaki ke kedai dan berjalan ke Harold. Bilik hotel adalah bilik tipikal yang tidak begitu besar di London, tetapi bilik indah yang saya diami hampir sama.

Great location. Lacks cleanliness and service during the evenings.

Jumeirah

Columbus

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