Name: Kerry Hotel, Beijing
Address: Beijing, China
Rating: 9.2

China

Hong Kong

Shanghai

Beijing

I came here for a conference but brought my mum along for an extended holiday. While the hotel room, room service and cleanliness were all up to expectations I was unhappy about having to wait 2 hours for my room to be ready. I could only enter my room at 5pm. I have stated my preferred room and special requests earlier on via the app so that it would all be ready upon arrival. But to my dismay, they said the room was not ready and I had to wait until 5pm to be able to enter my room. For a 5 star hotel, i had expected more. There was no compensation or whatsoever, i was simply made to wait for 2 whole hours for my room that I have already stated my preferences. I asked if I could leave a feedback so that services can be improved, the receptionist only took down my email, in which they did not reach out to me at all. Please improve in your services. I did appreciate the muslim friendly ammenities such as the prayer mat, Quran, and halal in-room dining. Everything else was great. Just need to improve on the checkins.

This hotel is in the perfect location for visiting the exhibition center. It is literally right in front of you if you just walk there.
There are many places to eat in the nearby shopping area, and a shopping mall is also close by, which makes it very convenient.
For a five-star hotel, there are many guests, but the lobby is not very large, so it can feel quite crowded. In particular, the area in front of the entrance becomes very busy and complicated when taking a taxi or getting in and out of a car.
The room size and condition were nothing special, just about average.
I would recommend this hotel for exhibition visitors, but I would not recommend it for family travelers.

The Kerry Hotel was the best hotel we’ve stayed in. It has a great location, the amenities were world class and the staff went out of their way to make us feel at home. For our honeymoon, they gave us roses and a complimentary bottle of wine. The front desk, especially 张丹丹, went out of her way to fulfil our request for a room with a specific view. I can’t praise Kerry Hotel enough. Thank you for making my honeymoon a special experience.

Kerry Hotels

Columbus

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