Name: Sheraton Grand Hotel, Dubai
Address: Dubai, Emiriah Arab Bersatu
Rating: 9.3

China

Shanghai

Turki

Istanbul

Emiriah Arab Bersatu

Dubai

Xi'an

Amerika Syarikat

New York

Guangzhou

The hotel is luxurious and very clean, creating a comfortable and relaxing atmosphere. Its location is convenient, with no traffic issues, making travel easy and stress-free. The staff provide excellent service and are very attentive. The food is also delicious, adding to an overall wonderful experience.

Sheraton Grand Shanghai Pudong delivers a polished and comfortable stay in a prime location.

The rooms feel spacious, clean, and well designed. Large windows offer impressive city or river views. The beds feel supportive, which makes rest easy after long days.

Service stands out. Staff greet you warmly and respond quickly to requests. Check in and check out feel smooth and efficient.

The location works well. You stay close to Lujiazui, dining spots, and key business areas, while enjoying a calm atmosphere away from heavy crowds.

Breakfast offers strong variety with both Western and Chinese options. The lounge and public spaces feel quiet and refined, ideal for work or downtime.

This hotel suits business travelers, families, and short stays. You leave feeling well taken care of and eager to return.

The overall experience staying at Sheraton Shanghai Waigaoqiao Hotel was acceptable. 

Their room service is available 24 hours, and you can order food by calling their hotline anytime. However, please note that the menu prices are on the higher side. One simple main course can cost almost twice as much as ordering through ******* food delivery.
There are also 2–3 restaurants within the building itself if you do not mind the pricing. The hotel surroundings are mainly office buildings, so there are no nearby restaurants or shops within walking distance. However, the 基隆路 metro station is easily accessible with an 8–10 minute walk. For ******* food deliveries, all orders must be sent to the locker located outside the hotel lobby near the drop-off area. The hotel management does not allow food deliveries to be sent directly to the rooms, and they do not provide robots for delivery either, which means guests need to personally come down to collect their food. The same applies to parcels. Although the hotel has a counter to receive parcels (refer to picture 2) and store them temporarily, guests still need to collect them personally from the counter.

For a high-end hotel, this level of service was not what I expected.

The hotel also provides laundry services for an additional fee, charged per piece. Their laundry service team was efficient — they collected the clothes directly from the room and returned them in good condition, neatly hung in the wardrobe.

Room cleaning was done daily. I stayed for 4 nights, and they provided complimentary bottled water every day (around 4–6 bottles daily). This could give an extra point even though most of the hotel in China have the same standard. 

The hotel breakfast was average. Although there were many choices available, the taste could definitely be improved. I took some buns from the steaming area, but they were still cold and hard. The staff were standing nearby, but they did not provide any proactive service or assistance. 

Quite disappointed overall for a five-star hotel brand, and I hope the management team will take action to improve the issues mentioned above.

A solid business hotel with clean, well-maintained rooms. The food is good and diversified, and the pool and fitness center on the 5th floor are a plus. Location is not ideal for tourists, but excellent for business purposes.

All in all this hotel is a very good stay, we had a very pleasant time and - if there's another opportunity to be in the surrounding - we will assuredly choose the Sheraton Hotel again! 
When it comes to the location, it is very subjective ... You want to be next to the Golf course, then it is a perfect location, but if you wish to be at a place where food outlets and transportation services are abundant, then no.
If you don't have a car, you are stuck!! ... Chongming has such a potential to make a tramway system such the better choice: cleaner, easier to go from various points throughout the whole island, more convenient and cheaper to build than a subway system ... but no, polluting cars everywhere instead. 
Concerning the service, the hotel staff was nice, polite, and helpful, but it lacked the feeling of being welcomed and appreciating the role they have (which are traits we'd noticed while in smaller hotels like Ibis).
The rooms were clean, comfortable, well lit, and didn't feel much damp (there's a need to switch on the AC at times to dry up the air a bit at times)
We also very much appreciated the swimming pool (clean), the gym (quite a few choices - although some treadmills felt old and out of service: time to remove a few to upgrade or put another piece of equipment instead), and the overall facility.
The breakfast was large in its choice with quite a few dishes made on the spot, which i really appreciated, you can feel the freshness of the food being just made; however, i can't say the same for many other choices which were distinctively regular frozen food, with no typical flavour representing a 5-star hotel such as the Sheraton, there is much improvement to make in that aspect.
Once more, this Sheraton is a safe choice if staying in that part of the island, we had a very pleasant time ... but there are still some areas which need attention in order to make this hotel a definite address to go back to again and again (instead of solely depending on the golf course).

This hotel was ideal for this area. It’s close to local center and amenities. The hotel is of a very good standard, rooms and bathrooms are spacious. Breakfast buffet was good. Friendly staff.

I had a great stay at Sheraton Pudong. The customer service was exceptional — every time I had a question or needed something, the staff responded right away and made sure everything was taken care of.

The hotel itself was spotless. Honestly, out of all the places I stayed during my three weeks in China, this was one of the cleanest accommodations I came across.

The location couldn’t be better. There’s a subway station right outside the hotel, which made getting around super easy. Plus, food options are everywhere, and the newly opened Walmart nearby was a nice bonus for quick snacks and essentials.

We booked a family room, and my kids loved it. It was spacious, comfortable, and perfect for us to relax after long days exploring Shanghai.

Overall, Sheraton Pudong ticked all the boxes: great service, super clean rooms, and unbeatable convenience. I’d definitely stay here again.

P/S: the official photos are the actual photos of the accomodation. No need for me to add more 😊

First of all , nobody offer us Bonvoy membership,  room smell bad, mini bar not working and we asked to fix it because we have medicine and engineering came and didn't fix it , slippers very very cheap without hotel logo , no espresso machine which is basics now , actually it's not expected service from Marriot chain , to be honest the reception gave me 2 hours late check out once i asked him immediately with high level of attitude , they need to be more professional in hospitality.

Spa service bar code not working 
Room service bar code , menu not found 
Pool service 7/10
Order taker 8/10
FO 6/10
Restaurant service 6/10
Breakfast v good variety , but repeatable  8/10

All the staff cooperative always smiling helpfully the hotel is clean close to every thing quiet 
Close to my business trip Coza park

The hotel is located near Taksim Square which is convenient if you are coming from the Istanbul Airport and take the Havaist bus. However, you will need to take the hotel's shuttle from Taksim Square to the hotel. This was very helpful, however it should be noted that the earliest bus leaves the  hotel for Taksim at 10:00am so if you want an early start to go sight-seeing you are left with finding your own way there.

The hotel itself is modern and the staff are attentive. They provided additional water to us on request. The room was comfortable and clean. However, my partner noted that the water pressure in the shower could have been better. 

Overall, it is a good hotel but doesn't have the best location. I think it is worth the money.

Amazing Hotel & amazing staff all the way from reception security bell boys to cleaning staff 

A wonderful hotel with amazing service and the breakfast was amazing too high quality 

Definitely booking again

Very nice hotel with free spa access for sauna and pool. Also breakfast very good with large variety.

The location is fantastic with very easy access to the rest of the mall. The room we had had ab excellent view and was large in size. The amenities were very good and the stay was very comfortable. Next time we will stay longer if possible. All staff were incredibly welcoming and helpful.

This is my second visit at the hotel, I love the 70s ambience especially the grand marble staircase leading up to the reception. The vast chandeliers in the lobby area adds to the overall good impression. There is nothing 70s about the rooms, many overlooking the Creek. The rooms are comfortable, well appointed with all the amenities except for a bathrobe.
Surprisingly, restaurant prices on offer are very reasonable for a 5 stars hotel. Service was excellent throughout.

We had a wonderful family stay at Sheraton Hotels and Resorts in Dubai. Our terrace room had unbeatable views, and the staff were outstanding. A huge thank you to Blessy—she was incredibly attentive to our 2-year-old at the breakfast buffet, which took the pressure off me and my wife when he was a handful. Exceptional service that made our trip so much easier and truly memorable. Highly recommend for families the only downside is the traffic leading into JBR. There’s always traffic but what made it easier during busy times we got dropped off to Bluewater which is across the bridge from the JBR *****. Then we walk back to the hotel which took under 10min and is an amazing walk, but saves you 30min stuck in traffic.

Staying for 16 days with the family. First week was great bar the meals at dinner. Beach at Hilton was great, the rooms great, location good.
We went half board so we had to eat in a pub type restaurant called speakeasy where people were smoking drinking and playing pool. We attended twice and then stopped. Muslim family and not happy to dine where people watching the football smoking an drinking whilst trying to eat. First time eating the food was bland and we ordered a chicken burger, it was raw so they made another burger but obviously not enjoyable.
Second time the staff put our whole order on someone elses table then after a few minutes took it off their table an put it on ours. (God knows if it was touched or coughed on) We decided we were not going there again. 
Spoke to reception who said we can order room service to our room rather than eat at speakeasy. This was great for a few days but the menu never changed and got boring and eating where we slept was becoming un enjoyable.
We then told housekeeping there was an odd smell in the bathroom so he cleaned the bathroom. Smell was still there all whilst having to eat our food in the room. We then complained and they came to fix the smell as it was getting worse. He came and sprayed something in the floor vent. At 2am a few days later we heard a bang and water grushing, it came from a boiler room so we called reception and they sent someone out, he turned the water off but hadnt said so, so in the morning both rooms had no water so we could not take showers and we missed breakfast as they came to fix the issue whilst we waited (no offer of room change either). Tried to go to the hilton beach as had for past 9 days and they said its now chargable, nobody informed us of this change and they said they only just found out but then this should have been stated on arrival that its not normality and can change any day instead just go and take a towel and go to the public beach on the sand as theres no beds! 
Pool bar not open so you have to order from the lifeguard who calls room service and waiting to get a drink of water in the heat, which is not sign posted so you would not know. You just think the pool bar is closed as its shutter down.
So thankful for Shaban an his team who truly looked after us with food and we attended his restaurant on the 2 days it was allowed to open, apart from that the food was not good. Highly recommend Shaban so professional caring sympathetic and respectful to our needs. He needs a promotion and pay rise as he goes above and beyond for the care of visitors! 
On day of leaving we went to get a quick lunch at jones grocery and the lady said i have to check if you missed any meals to see if your eligible to eat! We said we have missed a few so its fine, had us waiting a while which became ridiculous and embarrassing so we just left. 
Met with guest relations and didnt get any sympathy or an apology for the inconveniences caused which led me to make this complaint. I totally understand the situation in Dubai with closures and staffing as i am a frequent visitor but i do not feel we were completely not respected not taken care of correctly and my children did not have a good time at the hotel. 
Unfortunately i feel as though i would not stay here again.

We booked a stay at the Sheraton Grand Dubai to celebrate our daughter’s birthday and what a fun and memorable experience it was! We visit Dubai several times a year but had never stayed here before. Our daughter, who lives in Dubai, suggested after she enjoyed a pool day, and it turned out to be a brilliant idea.

The food was really great, the staff were outstanding, and the service throughout was exceptional. The pool area was beautiful and relaxing, everything about the stay was perfect. We couldn’t find a single thing to fault.

Highly recommend the Sheraton Grand Dubai — we’ll definitely be back!

Sheraton

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