Name: Sheraton Grand Hotel, Dubai
Address: Dubai, Emiriah Arab Bersatu
Rating: 9.3

China

Shanghai

Turki

Istanbul

Emiriah Arab Bersatu

Dubai

Xi'an

Amerika Syarikat

New York

Guangzhou

Stayed at Sheraton Shanghai Pudong Riverside for 3 nights. Fantastic riverside location next to Huangpu River and Yangpu Bridge, just steps from Metro Line 14. Spacious clean rooms with floor-to-ceiling windows offering stunning river and city views (Oriental Pearl Tower at night is amazing—upgrade to river view!). Friendly and efficient staff, quick check-in. Breakfast buffet at Jing Restaurant was impressive with both international and local options. Indoor pool and gym are great perks. Perfect for business or leisure in Pudong. Highly recommended!”

Sheraton Grand Shanghai Pudong delivers a polished and comfortable stay in a prime location.

The rooms feel spacious, clean, and well designed. Large windows offer impressive city or river views. The beds feel supportive, which makes rest easy after long days.

Service stands out. Staff greet you warmly and respond quickly to requests. Check in and check out feel smooth and efficient.

The location works well. You stay close to Lujiazui, dining spots, and key business areas, while enjoying a calm atmosphere away from heavy crowds.

Breakfast offers strong variety with both Western and Chinese options. The lounge and public spaces feel quiet and refined, ideal for work or downtime.

This hotel suits business travelers, families, and short stays. You leave feeling well taken care of and eager to return.

The overall experience staying at Sheraton Shanghai Waigaoqiao Hotel was acceptable. 

Their room service is available 24 hours, and you can order food by calling their hotline anytime. However, please note that the menu prices are on the higher side. One simple main course can cost almost twice as much as ordering through ******* food delivery.
There are also 2–3 restaurants within the building itself if you do not mind the pricing. The hotel surroundings are mainly office buildings, so there are no nearby restaurants or shops within walking distance. However, the 基隆路 metro station is easily accessible with an 8–10 minute walk. For ******* food deliveries, all orders must be sent to the locker located outside the hotel lobby near the drop-off area. The hotel management does not allow food deliveries to be sent directly to the rooms, and they do not provide robots for delivery either, which means guests need to personally come down to collect their food. The same applies to parcels. Although the hotel has a counter to receive parcels (refer to picture 2) and store them temporarily, guests still need to collect them personally from the counter.

For a high-end hotel, this level of service was not what I expected.

The hotel also provides laundry services for an additional fee, charged per piece. Their laundry service team was efficient — they collected the clothes directly from the room and returned them in good condition, neatly hung in the wardrobe.

Room cleaning was done daily. I stayed for 4 nights, and they provided complimentary bottled water every day (around 4–6 bottles daily). This could give an extra point even though most of the hotel in China have the same standard. 

The hotel breakfast was average. Although there were many choices available, the taste could definitely be improved. I took some buns from the steaming area, but they were still cold and hard. The staff were standing nearby, but they did not provide any proactive service or assistance. 

Quite disappointed overall for a five-star hotel brand, and I hope the management team will take action to improve the issues mentioned above.

Hotel provides good service and convenient in location.  The scene is very beautiful.  The manager Kyle is very nice in providing the services.

This hotel was ideal for this area. It’s close to local center and amenities. The hotel is of a very good standard, rooms and bathrooms are spacious. Breakfast buffet was good. Friendly staff.

A wonderful place to spend the weekend with family and kids! Special thanks to Vivian at the front desk, who is kind, helpful and attentive. She gave us another bed and crib so that grandmama can also spend the night with us and baby. Will come visit again.谢谢Vivian和酒店的staff ;

這個酒店需要重新更新他們的設施。
首先我們原本訂的是公寓式酒店，因為他們在大裝修，所以他們把我們免費升級兩個房間。（這個是加分）
- 早餐不錯

減分項目
-  訂房系統出現問題 - 我兒子的房間發現在1個小時裏被另外一位新客人訂住。 幸好哪位客人也發現不對， 因為我兒子的背包在房間裏。 我需要下去到前台重新更改把門卡， 哪位客人還到另個房間。我太太説幸好兒子不在裏面沖涼和新客人是男生， 要不然就尷尬
-  在入住時， 前台也説給我們免費早餐， 但隔天發現沒系統登記
- 禮賓部人員服務不到位， 我們在check in 和 checkout 時都沒有人上前問我們需要提行李嗎 （我們3 人有7樣物件）。 不像其他marriott 酒店服務。

Nice location with see view. Room relatively spacious and clean. Staff helpful and speak English. Pool is nice, and Turkish Hammam use Ok.

Two things that can be improved is internet inside the rooms as some dead spots are there, and the windows noise insulation especially that during my accommodation wedding took place in the hotel, and big concert took place nearby.

Awesome customer service , front desk and concierge are extremely friendly and helpful along with housekeeping staff. Hotel conveniently located and rooms are spacious as well

The room was clean and comfortable, and the overall atmosphere was calm and welcoming. The amenities were good, and everything we needed was available.

Very nice hotel with free spa access for sauna and pool. Also breakfast very good with large variety.

Love Atasehir area. Nice, clean, organized and safe. 
The grand Sheraton staff are friendly, warm and helpful. The house keepers are extremely helpful for keeping the rooms clean and comfortable.

This is my second visit at the hotel, I love the 70s ambience especially the grand marble staircase leading up to the reception. The vast chandeliers in the lobby area adds to the overall good impression. There is nothing 70s about the rooms, many overlooking the Creek. The rooms are comfortable, well appointed with all the amenities except for a bathrobe.
Surprisingly, restaurant prices on offer are very reasonable for a 5 stars hotel. Service was excellent throughout.

The location is fantastic with very easy access to the rest of the mall. The room we had had ab excellent view and was large in size. The amenities were very good and the stay was very comfortable. Next time we will stay longer if possible. All staff were incredibly welcoming and helpful.

We had a wonderful family stay at Sheraton Hotels and Resorts in Dubai. Our terrace room had unbeatable views, and the staff were outstanding. A huge thank you to Blessy—she was incredibly attentive to our 2-year-old at the breakfast buffet, which took the pressure off me and my wife when he was a handful. Exceptional service that made our trip so much easier and truly memorable. Highly recommend for families the only downside is the traffic leading into JBR. There’s always traffic but what made it easier during busy times we got dropped off to Bluewater which is across the bridge from the JBR *****. Then we walk back to the hotel which took under 10min and is an amazing walk, but saves you 30min stuck in traffic.

I had a wonderful experience at this hotel. The staff were exceptionally kind and accommodating, making my stay truly enjoyable. From the reception team to those assisting with the elevators, everyone was incredibly helpful. I also had a delightful conversation with the Filipino staff, which added a personal touch to my visit. The breakfast offered was not as extensive as anticipated, but it was still enjoyable and of good quality! And the handcrafted coffee, it was a real treat compared to the usual machine-dispensed options—100/10! While it took a little time for the water to warm up in the bathrooms, the room itself was fantastic—definitely a 10/10. Balconies are locked by default for safety, but you can ask the hotel to make it available for you. Only 4-5 mins walk from Jumeirah Beach Residence 1 tram station. I will highly recommend this hotel to friends and family!

Gym, pool, and sauna are available.

We booked a stay at the Sheraton Grand Dubai to celebrate our daughter’s birthday and what a fun and memorable experience it was! We visit Dubai several times a year but had never stayed here before. Our daughter, who lives in Dubai, suggested after she enjoyed a pool day, and it turned out to be a brilliant idea.

The food was really great, the staff were outstanding, and the service throughout was exceptional. The pool area was beautiful and relaxing, everything about the stay was perfect. We couldn’t find a single thing to fault.

Highly recommend the Sheraton Grand Dubai — we’ll definitely be back!

Sheraton

Columbus

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