Terletak di Pulau Boracay, Henann Garden Resort berada berhampiran dengan lapangan terbang, 5 minit berjalan kaki dari Pantai Putih dan 11 minit berjalan kaki dari D'Mall Boracay. Hotel pantai ini berada 1 km dari Pantai Bulabog dan 1.6 km dari Willy's Rock.
Berendam dalam salah satu daripada 4 kolam renang terbuka atau berseronok dengan kemudahan rekreasi lain, yang termasuk pusat kecergasan. Kemudahan tambahan di hotel ini termasuklah akses Internet wayarles percuma dan perkhidmatan rencam.
Puaskan selera anda untuk makan tengah hari atau makan malam di restoran di hotel, Garden Cafe, tau nikmatinya dalam bilik dengan menggunakan perkhidmatan bilik (semasa waktu terhad). Anda boleh memesan minuman di bar tepi kolam sambil menikmati renangan yang menyegarkan di kolam hotel. Sarapan penuh disediakan pada setiap hari dari 6:00 hingga 10:00 dengan dikenakan bayaran.
Kemudahan yang ditampilkan adalah termasuk pusat perniagaan, perkhidmatan pencucian kering/dobi dan meja/kaunter hadapan 24 jam. Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia atas permintaan).
Selesakan diri anda di salah satu daripada 273 bilik berhawa dingin yang menampilkan peti sejuk dan Televisyen LED. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan kelengkapan dandanan diri percuma dan bidet. Kemudahan yang disediakan merangkumi telefon serta peti besi dan meja.
"The Worst Hotel Experience I Have Ever Had
I have stayed in countless hotels and resorts around the world, but this was by far the worst experience I have ever had.
Our company booked six rooms for a team-building trip. Since our staff were arriving at different times, we registered five different employee names so each person could check in when they arrived.
However, when we arrived at the resort, the staff said that all six rooms were somehow registered under the first name from Room 1, and they refused to let anyone check in unless that specific person arrived first.
This made absolutely no sense.
The person who paid for the booking was present, and we clearly showed the Trip.com app, the official voucher, and the names of all employees staying in the rooms. Despite all of this, the staff repeatedly said check-in was impossible.
What makes this even worse is that there was absolutely no notice anywhere saying that the first guest must arrive before anyone else can check in. Instead of helping us solve the problem, the staff simply told us to wait in the lobby indefinitely with no solution.
I have lived in the Philippines for many years and have stayed many times at resorts in Bohol and Boracay, including several Henann Resorts. I have also traveled to many countries. However, I have never experienced such rigid, unhelpful, and unprofessional service.
To make matters worse, no manager came out to assist us, even after we asked multiple times. For a resort that claims to offer quality hospitality, this level of service is completely unacceptable and honestly below even a one-star standard.
This experience was extremely disappointing and frustrating.
I would strongly recommend future guests double-check their booking policies before staying here."