Hotel berhampiran Newington Library, Edinburgh

Reception staff friendly and efficient, dealt well with crowded checkin. Bar and restaurant staff were very good too, very helpful.

had a fantastic stay here! there were 10 of us who all booked out a dorm. was quiet, clean and good quality. there are two bathrooms and two toilets per dorm which i thought was very good. our room wasn’t ready for an extra half an hour so they gave us free drink tokens for the bar! the reason this doesn’t get 5 stars is because it was awfully hot in the room - even with the window open! there didn’t seem to be air con - we wondered even if the hostel had put the heating on? we didn’t try the breakfast. the hotel bar had decent food but long waits.

The location is superb, in the centre of city, about 10-15 mins walk to Edinburgh Waverley Railway Station, nearby attractions like Edinburgh Castle and Royal Mile. If you are Potterhead as I do, Victoria Street is also easily accessible on foot. The staffs are so nice and helpful, I borrowed their hairdryer and kept my luggage there after checkout. The bed is comfy, and you can help yourself with ear plugs and eye mask they provided if needed. They provide large enough (one medium size luggage would be okay) locker with digital lock too. Overall, I love this place!

Lokasi sangat baik. Ia terletak di sebelah stesen kereta api Haymarket. Ia adalah 5-10 minit berjalan kaki. Ia juga sangat mudah untuk sampai ke Bandar Lama Edinburgh. Ia adalah kira-kira 15-20 minit berjalan kaki. Ia adalah satu jalan yang bagus. Sangat menyenangkan

I visited the W for the first time on Friday evening. From the moment we stepped through the door the experience was exquisite. We didn’t have a reservation however sitting at the bar in the upstairs lounge was wonderful. We met the lovely Sumith who educated us on everything wine related. Edson our bartender made some delicious cocktails. The experience was perfection from start to finish, I cannot wait to return!! To finish off our wonderful evening we were given access to the 12th floor, just WOW. I’ve not seen views like these in Edinburgh!!

Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

Great customer service. We arrived earlier than expected and were offered a room that was already available and some welcome drinks too. Staff were very attentive and helpful and room was clean and spacious. Bed was so comfortable and it was handy having parking on-site too. Only downside was the poor water pressure in the shower but I suspect this was due to us being on the fourth floor.

Good value for money and excellent location in Edinburgh. Our flat was spacious and comfortable for a three-day stay. With each bedroom being en suite we all had comfortable sleeping and living arrangements. The kitchen was well appointed and the reception desk even gave us shampoo and dishwasher soap tablets. As it was warm, they also made fans available at no cost to anyone who wanted one. We travel to Edinburgh every summer. We absolutely plan to return to Destiny Murano next July.

Stayed at Park View for two nights recently, it was a lovely stay. It’s important to remember older reviews were when the hotel was under a different management then and things take time to make changes. It’s important to manage your expectations, the hotel isn’t manned, instructions for keys ect are sent and very easy to follow . Think of it as more a self contained accommodation where if needed you have emergency contacts to call. Our stay was in a lovely room, very clean and warm and with plenty of clean towels and extra tea/coffee left out for replenishments.

This was our second visit and loved it again. Loads of space, beautiful pool and big windows for our toddler to watch the trains/ trams from. Food is pricy but options are available around the hotel.