Hotel berhampiran Chiesa di Santa Lucia, Florence

Room is not crammed as it has two partitioned sections within the room. Two bunk beds as you enter and the other walk in section has 1 bunk bed and a single bed 👍👍👍 The ensuite separate toilet and bathroom is a really good provision too 👍👍👍 Kitchen is basic but has 2 microwave and 2 fridge where you can store some foods. There’s also a restaurant that provides meals with menu variety

I had problems trying to find a hotel in Florence at short notice and ended up booking a room at this hotel. First I should explain that this hotel is on the second and third floor of a building. I was given a room by the stairs, which by the way are made of wood I think, so the noise of people going up and down was terrible. There is a lift, but it will only take you from the ground floor to the reception, so if you have a suitcase and you are given a room on the third floor, you have to drag it up the stairs, near to where my room was. My room was big enough, with 2 single beds, and a bathroom almost the same side of the room, painted in red! and very dark, even with the light on. The room and bathroom were clean and my linen and towels were changed every day. Breakfast was good, plenty of choice, eggs, cereal, fresh fruit, cheese, cold meat, etc. Unfortunately the reception area was dirty. There are 2 or 3 settees with a material cover, which has not been washed for some time. The location of this hotel is excellent. 15 mns to the Duomo and 30 mns to the Ponte Vecchio. The guys at the reception were very helpful, polite and one of them, on the night shift, (regrettably I did not ask his name) never stopped smiling. Great service. Would I recommend this hotel? Yes but make sure you are giving a room away from the stairs.

I’ve never written a review before but felt I had to this time. I’ve just returned from holiday staying in this hotel. I booked the holiday in a rush and didn’t check reviews until after I’d booked. Some of the reviews were not great which unsettled me. Please be reassured that this hotel is very nice, very clean and has very helpful staff. It isn’t in the centre of Florence, this can be seen by looking on a map. The distance is walkable but there is also a regular number 14 bus which picks up a minute walk from the hotel and drops off at all the major sites, railway station and tram stop for 1.70 euro. Tickets can be bought at the hotel reception. It’s possible to travel from the airport by tram and then by the bus to the hotel. Because of our very early morning flight time the hotel organised a taxi to the airport and that was 45 euros. I also took a taxi from the main railway station to the hotel one evening and that was 17 euros. There is an excellent selection of beverages and cold food for breakfast. The hot food is a little more limited scrambled eggs, bacon, sausages and toast but perfectly adequate. There is a lovely restaurant next door that sells pizza, pasta and other meals at very reasonable prices. We ate there most nights. There is also a coffee shop and Thai restaurant near by that we didn’t use. There is a reasonably large supermarket a few minutes walk from the hotel as well. The spa and swimming pool is well worth a visit. It costs an additional 20 euros (for two hours). But as my daughter pointed out we’d spend £5 to go to just a swimming pool for an hour at home. The spa has steam room, sauna, salt room and hydro pool. Perfect after a day of sightseeing. It’s secluded from the rest of the hotel and is not busy. I was travelling alone with my young daughter and the hotel suited us perfectly. She found the centre of Florence a little overwhelming and enjoyed coming back to a quieter hotel and loved using the pool and spa in the evenings and then popping next door to the restaurant. If you want to be permanently in the busy hub and centre of Florence then this hotel isn’t for you but if you want to do your sightseeing and then come back on an evening to a more relaxed and chilled atmosphere with the use of a spa then I would recommend this one.

What a friendly and clean hotel! Convenient, excellent continental breakfast (even included eggs!), and superb staff to help with everything. Miguele, at the front desk was especially helpful with our entire 3 day stay. Parking was a big bonus, not usually included in this price range.

I am not writing this type of reviews often, but unfortunately this time I have to in order to reflect the reality about this hotel. Prior to this hotel we stayed at another hotel in Rome also 4-star that we really enjoyed (price level and distance from city center was similar). Firstly, I would like to point out that this hotel, even though it has 4 stars, cannot be considered to be a European-level 4-star hotel at all, at maximum a refurbished 3-star hotel. Given the price and its location, I would like to tell you straight, it is quite expensive for what you get, especially given the further circumstances described below. Secondly, I have not read many negative reviews regarding the noise level, but would like to shed some light on that. Even though we asked for a quiet room, we got the room facing the hotel parking and front road. I cannot say that there was a lot of noise from the road, but you could definitely hear cars from the road. But the biggest problem is the noise insultaion, or more precisely its complete absence. We could hear our neighbours talking in the other room like they were in our room. Our neighbours were awake until late night and we could hear them receiving messages while chatting on the phone and it seemed like the phone was vibrating each time near your ear. There was also noise from outside and other neighbours (it was partially not clear where it was coming from), so overall an awful experience also given the fact that each room has roller blinds and some people are using them at night and each time you can hear the mechanism working (it is quite loud). When people flush in other rooms, it sounds like it starts raining heavily. To sum up, insulation is really bad. Thirdly, the room was furbished at the level of refurbished 3-star hotel, the old hairdriers from the 20th century, only one card key, thus you cannot leave the AC on when you leave the room. Room was not ventilated at all once we arrived, so it was very hot to sleep and smell was not very pleasant. Breakfast at the level of 3-star hotel maximum and they do not let people finish their breakfast telling at 9:55am that you have to leave in 5 minutes since the breakfast time ends at 10am. As a cherry on the tart, when we were leaving we were told that the water in the room was not complimentary when we arrived, even though we did not found anywhere information with pricing of water in the room. When I asked where we could find price list for water in the room, as I belive it should be clearly placed in a visible spot, the person at reception firstly insulted us in Italian (not knowing that we speak Italian) and then just answered arrogantly ”it is in the room”, showing that he does not want to speak with us. Unbelievable and unacceptable behaviour from staff, you are paying them for being treated in such a manner... Overall, I understand that Florence is an expensive and crowded city, but in this instance when we unfortunately had only extremely negativ

this hotel was great, comfy beds… rooms cleaned everyday, beautiful view from our room and all the facilities actually worked (tv/ bathroom/hairdryer/wifi) Allessio and Marisa are a great asset to the hotel the friendliest people ever 🏴󠁧󠁢󠁳󠁣󠁴󠁿 if only they worked at the reception aswell they would make customers feel greatly welcomed with there big smiles and awesome service.

We recently stayed here for 4 days with our two kids and loved every bit of it. The rooms were spacious and super comfy, especially the beds – we all slept like logs! The breakfast was a hit with lots of choices for everyone, even our picky eaters. What really made our stay special was how friendly the staff was. They were always smiling and ready to help with anything we needed. Manager Alessandro was always keen to check on our well being and comfort. In short, this place is awesome for families. Great rooms, yummy breakfast, and super nice people. We’re definitely coming back!

Abbiamo soggiornato in questo hotel per qualche notte. Ubicato in una posizione ottima per muoversi comodamente in auto. La nostra stanza era abbastanza grande, comoda e dall’altro lato dell’autostrada quindi abbastanza silenziosa, bagno con doccia molto grande. Ottima la pulizia. Dalle fotografie proposte mi aspettavo qualcosa in più invece la stanza era arredata in modo molto spartano e gli spazi comuni sono un po’ datati. Ottima l’idea della stanza attrezzata a cabina armadio anche se qualche stampella in più sarebbe gradita. Non mi ha soddisfatto la colazione. Poca scelta di torte (una pastiera, una crostata ed un ciambellone che è stato lì per 3 giorni e l’ultimo giorno era diventato duro e immangiabile. Nel complesso non male ma si potrebbe migliorare molto

Albergo situato in ottima posizione, a cinque minuti a piedi dalla stazione ferroviaria di Prato Centrale e dallo stesso centro città. Camera pulita, dotata di finestra con gradevole vista sul fiume Bisenzio, senza particolari bellezze estetiche (potrebbe essere lievemente più luminosa) ma funzionale allo scopo, ossia farci dormire bene e in tranquillità grazie alla buona insonorizzazione e al comodo letto. Aria condizionata, tv e bagno moderno con vasca. Di quest'ultimo l'unica piccola pecca (ma è voler esser pignoli) è la posizione un po' scomoda dell'interruttore della luce, posizionato vicino allo specchio e non all'ingresso. Gentilezza e disponibilità del personale, in particolar modo del signore alla reception che ci ha aiutato in più di un'occasione - prima teoricamente e poi praticamente - con un problema alla serratura della porta della camera. A parte questo piccolo inconveniente l'albergo si è mostrato valido anche per il rapporto qualità-prezzo decisamente conveniente e può essere, quindi, una buona scelta per chi deve soggiornare a Prato.

Location was what pleased us most, as well as apartment, itself. Also, the swimming pool (when available!) was nicely suited for children and was certainly large enough (approx. 22m x 10, and max 1.50m deep). Total lack of proper management, and overall maintenance of the property and apartment!!! Daily 'management' was strictly the responsibility of two, overworked, rather young and inexperienced ladies, working in shifts (hosting approx. 35 rooms and double the number of guests at least). Due to this, reception was largely unmanned, and no possibility to contact the management, at reception or by phone. Swimming pool (which was the only true accessory available at the location) was out of order and not cleaned/filtered for almost two days due to 'necessary' repairs (which should be done in low season or off season, NOT in high season!). Our daughter cut her foot on broken and very sharp tiles, which had become loose from the edge... A technical failure of our air conditioning, took over 2(!) days to get addressed (not solved!), only after I laid down a complaint and this in temperatures reaching 36°C and night temperatures not lower than 25°C (we stayed 7 nights). Yet, they are able to monitor the working of the AC in each room from the front dest! Breakfast was a true laugh, and therefore way too expensive to be called 'breakfast': the two 'team' personnel was very demotivated and not friendly at all, which resulted in a constant lack of replenishment of the food, the choice of which was very limited and not worthy of the price to be paid for!