Hôtel Ivotel Abidjan

The front desk staff do not listen to the concerns of guests but rather argumentative only towards protecting the interest of the hotel and never cared what your complaints are. On the day of my arrival I was made to stand waiting for 3 Hours even though I arrived 3 Hours after the normal checking in time, they spent the 3 Hours arguing about my online payment which was already done on Trip.com yet they said they could not find the payment history when in fact they did not have the patience to read the system well and locate the payment history but rather demanded me to pay again for bookings which were actually paid online until I had to show them how to read the system to solicit the information (I had communicated with trip.com with complains and shown the payment receipt to the hotel and they still could not comply until I showed them how to read the information on their own computer;before I could be allowed to check in). Also, at breakfast, I was made to pay again after I have booked a room with two breakfast included but hotel refused to understand and even after showing the booking information on the system which clearly indicated Breakfast X2 per day so I ended up paying again for the breakfasts to avoid embarrassment. The restaurant staff were very unprofessional and careless about hygiene (the bread spoon had fallen to the floor and one of them picked it and dropped it right back into the breadbasket without replacing or cleaning it before putting it back into the breads). "DO NOT DISTURB" signage meant nothing to the cleaning team who continuously banged on the door because they wanted to iron or pick up your laundry even without you making a previous request for such services. I have never seen in any part of the world where hotel staff compete with hotel guests to take the lifts (elevator) leaving the guests waiting for the next ones (hahahaha). Staff were unfriendly and rude.

Agreeable pour des courtes séjour. Bien située et proche du quartier d'affaires

Nourriture médiocre hôtel désorganisée

No no no stay

位置在市中心 附近有超市 治安很好，房間很大

酒店的位置不好找，普通的商務酒店

Excellent hôtel well located, great people and service, the food is really nice at the buffet. The staff and friendly and welcoming. Room is affordable and quite good. Nice Spa as well you can enjoy a nice pedicure and manicure. The reception area is well managed. Over all is a great hotel for a solo trip to Abidjan while conducting business.

I stayed in Ivotel during my solo travel to Abidjan. Overall the experience was great but some things were lacking. I took advantage of the airport shuttle, I was expecting a staff at the airport since I already provided my arrival details, I had to buy a SIM card at the airport to call the hotel before someone came. Now my room, my room was quite spacious, aesthetically pleasing and comfortable. However, there was a gutter (drainage) smell I noticed everytime I entered the room, your nose quickly adjust to the smell since the AC is always on. I realized this smell could be a result of the poor drainage system in the shower, I noticed water wasn’t draining properly while I was in the shower. My bed and door had a quirky sound as well. Aside from these issues I will totally recommend Ivotel. It is situated in a good location, easily accessible for drivers (esp if you don’t speak French), walking distance to some restaurants and the plateau mosque. The internet service was okay, occasionally wouldn’t work. The staffs were helpful, nice, and spoke enough English to communicate(be respectful they are not English speakers)! The breakfast buffet option was quite nice and they provided enough options. They were kind to give a small bag for me to take some croissant to go!

We stayed in this hotel based on the fact that it was closer to the airport than the others, and it offered breakfast and shuttle service. That being said, I would never stay here again. The lobby is nice and the staff and breakfast were good. That is where they seemed to have placed their efforts. The rooms although spacious had a foul smell. Despite the air-conditioning, the rooms and hallway were FULL of mold. The bathroom shower area was poorly caulked, and the pitch was away from the drain, so the floor got wet when we showered. The sink water was warm and the shower water was very cool. I don’t know how that could happen, but it did. Their site says they did a renovation in 2019. I didn’t see evidence of it. Others in our party changed rooms, and had similar experiences, so this is a hotel-wide issue. This hotel appeared to cater to many male workers for overseas companies. Unlike another hotel we stayed in nearby, this hotel had NO security. The machine to scan people and bags was dusty and just beeped as you walked through the metal detector. May I suggest that they really do an upgrade!