Hotel berhampiran Eureka Skydeck 88, Southbank

"Overall, it's a good deal for the price. Everything was spotless as to be expected from a brand new hotel. Service was friendly and prompt, and the restaurant Coupette was really delicious, however the location is a bit off the true CBD, and rooms are small and leave a lot to be desired for user-friendliness. The decor is indeed however beautiful and worth a short stay to take photos of. The pool is cold, and poorly designed with no deck chairs nor towels."

"We booked a Deluxe King Room expecting a proper king bed, but it turned out to be two single beds pushed together. There was a noticeable gap in the middle which made it quite uncomfortable. We asked if a real king bed or a mattress topper was available, but neither could be provided. In the end, we had to switch to a queen room just to get a proper one-piece mattress. What made the experience worse was the attitude of the night staff. When we raised the issue, the response felt dismissive and unhelpful, which was disappointing for a hotel at this level. I understand some hotels use zip-and-link beds, but this should be made clear in the room description. A “king bed” should not feel like two separate beds joined together. Overall, the location is good, but the bedding setup and service experience did not meet expectations. I would recommend confirming the bed type in advance if this matters to you."

"I am enjoy stay at Crown Promenade near from public transportation, foodhall and many places to closed there. I am very disappointed about the incident where we were charged for bottled water; we had previously asked Guest Services whether it was complimentary, and they confirmed that it was.One more thing: our room wasn't cleaned, even though we had turned on the ”make up the room” indicator."

"A great modern hotel near the Yarra River and Flinders St station. The rooms are a little on the small side with not much storage for clothes - there’s only a few hangars and no drawers so as a couple visiting for 5 nights and then again for 3 nights we were living out of suitcases :( The bathroom was lovely and a big walk in shower. Tea/coffee making facilities were very welcome! Check in was very good - staff are extremely friendly and courteous. Housekeeping was hit and miss unfortunately - on BOTH of our stays, the day prior to checkout, they did not come to our room, so we were left with wet towels we had placed on the floor ready for changing. A visit to reception gave us replacement towels and an apology but it seemed too much of a coincidence to happen twice to us on the day prior to check out :/ Breakfast was good - lots of choice and hot. At busy times they ran out of mugs and glasses and didn’t seem too concerned to stock up again so we saw people go without :/ Overall we enjoyed our stay visiting family in Australia - would we stay there again? I think so, yes!"

"If looking for location then Crown Methopol is fantastic. Heading to the city via Tram 🚊 is too easy. Going the opposite direction is South Melbourne Market, 10 - 15 minutes walk. At the market we found lots of good food. Hotel room is specious and have a beautiful view of the river. We received a bottle of champagne 🥂 and little box of chocolate 🍫 as it's our anniversary. Thank you Crown. Buffet breakfast is delicious. We love to go back again."

"Absolute lack of room amenities gave me a chuckle, its 2026, why are cheap instant coffee sticks anywhere near these rooms when hotels hostels and bnbs everywhere else in the world have some approximation of a pod style machine in single rooms let alone king rooms. Room was dusty, with detritus on the carpet on arrival, there was a somewhat obvious hole in my sheets near the head of the bed, any attendant who made the bed couldn't have missed it so i can only assume no one really cares about working here enough to silently take care of something like that. Walls are so remarkably thin that I could hear an 'electric toothbrush' running in the next room, when I wasnt being shocked out of sleep by the sound of the toilet lid slamming down in the other next door room. miscellaneous pillow stain was an interesting one too. Even after leaving it topside, it wasn't changed for 2 days. Shower cant decide if it was to be scalding hot or arctic, but at least the pressure was pretty excellent. only things supplied in the bathroom was a single hairdryer, a water glass and a sanitary hygiene disposal bag. I'd love to know which accountant justified cutting Q-tips out of the room budget. The little downstairs cafe downstairs feels like it belongs in the backrooms attached to some forgotten convention centre, if sacrificing two bottles of water and a coffee maker in the rooms is what it took for this paltry excuse of a cafe to live, then I feel very sad for the future of Melbourne hotels. But again, i DID sleep very soundly for the majority of my stay. And a special shoutout to the gentlemen at the front desk, genuinely quite helpful and has a pretty great customer service attitude."

"It is a modern hotel. Everything is fine except not near to city. Good for those who prefer a quiet environment."

"If you’re looking for a stylish, central place to stay in Melbourne, Quay West Suites delivers in all the important areas. 📍 Prime Location Quay West’s address on Flinders Lane puts you right in the heart of everything. A few steps takes you to the iconic Yarra River, Federation Square, and Melbourne’s best shopping and café districts. Whether you’re in town for business, arts, or dining, having public transport, laneways, and nightlife within easy walking distance is a huge convenience. ✨ Impeccable Cleanliness From the moment you enter the foyer, the high standard of cleanliness across public areas and suites is clear. Plush carpets, sparkling bathrooms, and neatly made beds—everything felt fresh and immaculate throughout my stay. Housekeeping did a flawless job refreshing the room each day without ever interrupting my schedule. 👨💼 Friendly, Attentive Service Customer service here is both professional and warm. Front desk staff greeted me by name and were quick to offer directions, recommend hidden-gem eateries, and help with luggage. Room service was punctual, meals were presented beautifully, and every staff interaction made me feel genuinely welcome—not just another guest. 🧭 Thoughtful Facilities It’s the little things at Quay West that stand out: • A well-equipped kitchenette in each suite––perfect for a relaxing breakfast or a quick late-night snack. • In-room laundry facilities saved me from hunting down laundromats mid-trip. • The comfortable lounge and communal spaces offer a quiet place to work or unwind. • Gym and heated indoor pool, both kept spotless and perfect for a post-city exploration cooldown."

"Reception staff were friendly and helpful. They had provided us with temporary luggage storage as we arrived before the actual check-in time. Room was exactly as described. Fairly spacious for 2 people, with a desk as well. Toilet arrangement in the room was open, with small separate cubicles for the toilet bowl and the shower area (spaces were very small in each cubicle). Sink and toilet mirror were open and a few steps away from the bed."

"Nice modern hotel Disappointed with the customer service The checkin experience was robotic, unfriendly and did not show any interest, care or effort to deliver a welcome. The hotel itself is very nice, quality finishes and large rooms. The property has a dedicated service elevator however the housemaids use the guest elevator for transit between floors without any smile, hello or care towards guests. It's also obvious the damage to guest elevator from cleaning carts. Great views, It's a shame this beautiful property is let down by poor customer service and poor management oversight."