Hotel berhampiran Gunung Sugarloaf, Rio De Janeiro

The hotel is very nice, a real classical beauty. The public spaces and the pool are very nice too, and the breakfast is good. The only thing I really disliked is the Checkin/Checkout process... We lost a lot of time at the arrival, when all you want is get to your room as quick as possible.

Amazing hotel - perfect location on Ipanema beach, outstanding service, stunning pool area for sunsets & drinks. Bed quality is beautiful - I had an amazing nights sleep. While the front rooms with ocean view are bigger / better, then courtyard rooms are also good with great air conditioning, bathroom products, etc. 3rd stay here - will stay again!

Location is great, right at Copacabana beach. The hotel has its own cafe at the beach, where you can get towels and chairs/umbrellas (subject to availability though). Lots of various restaurants and cafes nearby, couple of supermarkets within a walking distance. We arrived a couple of hours earlier than check-in time, but the room was ready, which was nice. And in general the staff was great. The breakfast is the same during all the stay. Nothing special, but plenty of food is available. The room is a bit dated, but has all necessary things (kettle, coffee machine, fridge, safe, etc) and the view is magnificent. Nice small pool on the top floor. During our stay it was not crowded, but probably during the peak periods the size could be an issue. Overall we enjoyed our stay.

Really lovely hotel in a nice part of Rio. Staff are really friendly and helpful, especially as I speak English and everyone else is speaking Portuguese. The room was lovely and clean and the cleaners came here everyday to freshen up the room, put fresh towels in the bathroom and change the sheets. The pool was lovely and very quiet which made the experience much better. I didn’t have breakfast at the hotel very much but the one day that I did, there was a good variety of food. Can’t fault this hotel, very pleasant and would definitely stay here again.

We booked two rooms with the hotel: a junior suite and a standard. The suite was very spacious and opened up to the street. The windows did a good job of blocking sound so the street didn’t disturb our sleep at night. They had a parking garage that charges R$33 per day and was able to accommodate our Jeep Commander. What is warranting this poor review was the hotel staff. Upon check-in they had informed us that one of our rooms wasn’t paid for even though i had already been charged by the booking agency. He said that we had opted for pay later and they hadn’t received the payment from the booking agency. I told them that my card had been charged by the booking agency but he insisted that it was likely a hold on the card to secure the room. I’d suggested to call the booking agency but he insisted that it wouldn’t be necessary (he didn’t seem worried so I assumed he had experience with this). Come to find that I was charged twice for this room and the booking agency has been trying to get in contact with the hotel for over a week with no response. This seems like FRAUD. The second issue. Upon checkout of our suite, the lady checking us out requested a gratuity payment for the included breakfast… she estimated that based on the value of their breakfast that the suggested 10% gratuity would come out to R$180 per person. That would make their self-service breakfast be valued hire than Michelin restaurants in the area. She tried to ask the other party that was traveling with us but when I came closer she gave up. I’m wondering if this is hotel policy or if the staff at this hotel are actually running scams from the front desk. I am still trying to get a hold of them about the double charge.

O travesseiro era meio vazio e flácido. O ar condicionado de janela funcionava bem mas tinha aspecto de velho e durante a noite de forma aleatória mas com frequência baixa dava um estrondo. Café da manhã é ok, a cama em si era confortável e o chuveiro era quente. A região da cinelândia é central mas tem que ficar esperto em relação a assaltos na região. O Uber está configurado para não lhe deixar na porta do prédio que fica numa rua pequena, mas sim na principal que fica ao lado. O trajeto ali à noite pode ser perigoso. Tendo os devidos cuidados para que o carro entre na rua pequena minimiza esse problema. Com o uso do táxi rio esse problema é evitado principalmente na hora de chegar tarde. O atendimento da recepção é muito bom.

minha estadia foi maravilhosa porém em relação a parte ao bar foi horrível pedir um drink nunca chegou o drink,Porém deixa para lá era o meu aniversário nada iria tirar minha paz. Eu e meu chiclete minha (filha) curtimos o máximo.

The location is great, however you should be aware that the you pay so much for the location and that's it. Standard double room is not spacious, with very small window. The hotel itself is far-far away from luxury, for Europe it looks like 2-3 stars, definitely not 4. The main advantage is rooftop, where you can see beautiful Copacabana beach from 14th floor. This terrace is open for every guest of hotel, even on New Year's eve for free. The service is poor: gentlemen on reception talked indifferently, barely understanding english. They even gave us misleading information: for example, one of them told I need to get up at 7:30 sharp to give belongings for laundry (and no chance to do it in advance or later), the second was sure that we needed to pay for New Year's dinner to have access to rooftop (he didn't know the word ”terrace”, by the way). Both were wrong. The breakfast was mediocre, with Fanta pretending to be orange juice and no vegetables at all, but with fair good cheeses and deserts though. The service in the bar is very-very slow.

Estadia com conforto necessário e tranquilidade. Ambientes do hotel muito limpos e atendentes sempre muito atenciosos. Fomos muito bem recebidos e atendidos.

Really lovely hotel in a great location. Place was very clean. The staff were all very friendly and the service was excellent. The food was also very nice. I thoroughly enjoyed my stay here and would recommend to others.