Hotel berhampiran Gunung Sugarloaf, Rio De Janeiro

Decepcionado. Eu já havia estado uma outra vez no hotel, contudo dessa vez foi bem decepcionante. Atendimento na piscina péssimo, pessoal muito desatencioso, serviço demorado. Na recepção também outra lástima, muito despreparo, falta de educação e soberba. Houve um caso a parte que o hotel seque pediu desculpas a nos hóspedes, e bem constrangedor. Não vale o preço que cobra, tão pouco reflete a marca Fasano que estampa na fachada. Ao Grupo Fasano, sugiro uma intervenção no hotel do Rio, pois ele pode manchar sua forte marca de luxo, bom atendimento e respeito ao cliente.

The hotel is very nice, a real classical beauty. The public spaces and the pool are very nice too, and the breakfast is good. The only thing I really disliked is the Checkin/Checkout process... We lost a lot of time at the arrival, when all you want is get to your room as quick as possible.

Very friendly staff, nice hotel. I booked a suite for one night, the room was clean although it could use some refurbishing. One window didn't lock, so the noise from the street was constant. Located in a street with some stores, but not an area where you feel safe walking around. No toiletries included apart from s soap and shower gel/shampoo. Coffee machine in the bedroom with 2 coffee pods. I couldn't see a menu anywhere, assumed these were complimentary, as in most hotels where you rent a suite. I was surprised to be charged 1.5 USD per capsule on checkout, and that there was a QR code informing me of this in the room. I couldn't find it anywhere though. All in all, great staff, but there is definitely a much better price to service/location ratio than this hotel in Rio

O hotel fica muito bem localizado ao lado da estação do Catete e do Largo do Machado. Fiquei no quarto no térreo que estava limpo, porém o barulho do ar colado a janela é bem alto.No mais tanto o café da manhã como as instalações são muito boas. Com certeza recomendo o hotel.

El hotel es hermoso y bien ubicado, a nuestra habitación le faltaba bastante mantenimiento en el baño. Las camas y demás instalaciones son muy buenas al igual que el desayuno.

I recently stayed at the Hotel Itajuba in Rio and had a generally positive experience. It's a solid choice for travelers looking for a well-located, large hotel with good value. Location: The hotel's location is one of its biggest strengths. It is very well-connected to Rio's main attractions: · Christ the Redeemer: Approximately 6km away. A taxi costs around 20 BRL and takes about 20 minutes (Christ the Redeemer ticket 128 BRL per person). · Sugarloaf Mountain: Approximately 7km away. A taxi costs around 20 BRL and takes about 20 minutes (Ticket for sugarloaf is 195 BRL per person). . From Airport (GIG): About 20km away. A taxi cost me 50-60 BRL and the journey took about an hour (depending on traffic). There are also plenty of shops and restaurants for food and essentials in the immediate vicinity. Room & Amenities: The hotel itself is a large, 15-floor building. The rooms are adequate, clean, and provide the basic necessities. However, a notable downside for some travelers will be the lack of tea and coffee making facilities (kettle) in the room. The breakfast is available and has a decent spread, but it has significant limitations for vegetarian. Service: A standout feature was the exceptional service from the reception staff, specifically Marcos. They were incredibly helpful, provided excellent guidance for sightseeing, and were very kind and soft-spoken. Their assistance greatly improved my stay. Important Note for Vegetarians: Warning for vegetarian travelers: Options are extremely limited. Both the hotel breakfast and the nearby food shops offer very few vegetarian choices. I highly recommend bringing or buying your own snacks and food to ensure you have suitable meals. Considering the cost of taxis to attractions and the overall convenience, the hotel offers good value. The helpful staff adds significant value to the experience. Hotel Itajuba is a good, practical base for exploring Rio's famous landmarks. Its great location and wonderfully helpful staff are major positives.

The hotel has a nice location on the beach, but the property could do with some updates. The first room I went into had a funny smell, so I reported it to reception. The male receptionist looked at me, and as if he doubted my word After I insisted, he assigned me a new room, but it was left to me to move my luggage. . No support was offered and I couldn’t be bothered to ask. I did ask if there would be any complimentary water put in the room. He said he would get housekeeping to put some water, but I’m still waiting two days later.  Power outlets in the room are limited and not designed for modern travel. No USB points. The TV is old and not smart or Internet connected. There are no cable channels so nearly all of the channels are local language apart from one CNN news channel in English.. The hotel is quite noisy and dogs. The walls are thin and guests scrape furniture across the marble floors. This is relatively easy to remedy if the hotel cared. The rooftop pool was disappointing as it’s quite small and normally full of kids. The restaurant is closed after breakfast. There is a bar, but it’s never open.. The biggest problem I had was the Internet. It did not work properly in my room and kept cutting out every few minutes. I had to stand in the corridor or come down to the lobby in order to get any decent coverage. I complained to the staff, but they did nothing and just told me it works.. This was extremely frustrating and I certainly wouldn’t come back to this hotel again.

Fuimos una pareja, buen lugar para quedarse de pasada. El agua funciona bien, la ducha bien, el aire acondicionado no tiraba mucho frío pero servía para ventilar

Poor standard of accommodation Hotel staff defensive when asked for a better room Unhelpful as we booked via a 3rd party Hotel not good value for money

I’d describe this hotel as utilitarian. No decor or warmth at all. The common areas are spacious and quite bare.Table and chairs at the restaurant are plain brown wood, The lobby is sparsely furnished with some worn , drab and very uncomfortable seats. Bathrooms are the same. Just the very bare essentials, not even a box of tissue paper ( and thin toilet paper) We travelled long hours,  arrived at 22:00 looking forward to a good shower …not to be. We were up for a bad start. There  was just a trickle of water not enough to bathe or properly brush teeth either. That could have been a whole area problem as we were told that water pressure can sometimes drop in some areas of the city. We changed rooms , water pressure  wasn’t much better the next day either, the water flow improved just a little and remained as such the whole week. We had paid for 5 nights and ended up staying as the city was packed that week . To go looking for another hotel during the G20 summit which Rio was hosting that week of November 2024 would not be an easy task.  On the positive side, staff was pleasant and accommodating, bed was comfortable and from our perspective, the breakfast buffet was the best feature of this hotel offering abundant variety of  food to meet all tastes- cereal, fruits and cheeses, cold cuts, several hot savory breakfast  dishes - incl. some Brazilian regional dishes as well, a huge selection of breads, cakes, good coffee, and more. Very satisfying. Including breakfast in the booking is highly recommended.  The good fare offered at the hotel at lunch and dinner not good at all. However, there are also three of four restaurants lined up on a small stretch within 5 min walking distance of the hotel- one of them is a very good authentic European Portuguese cuisine and wine. Aprox. US$ 52 for a meal for two. On the same cluster of shops there is a well established Brazilian cuisine restaurant with a good menu where one can eat well for anything  between US$ 12  to US$ 15 and a steak house similar to the Australian Outback steak house.  There are also other eateries snd convenience shops, a pharmacy on the same stretch ( 5 min walk ffrom the hotel) including a 24 hr laundromat where one can expect to wash and dry a load for about US$ 7.  As for location, this hotel is not close to the most well known districts of Rio - places like Copacabana, Ipanema , Leblon - but Barra da Tijuca is a special area in itself and arguably has the best beach in town. The hotel is just a 10 - 15 min taxi ride to Barra Shopping-  the largest and best shopping mall in the whole state of Rio de Janeiro where one can find anything,  including restaurants (recommend trying Jappa all you can eat Japanese food spread for US$ 26 as in Nov 2024). On the whole , when compared with the fashionable and pricey districts of Copacabana , Ipanema Leblon  this hotel is good value for money . I’d stay there again if they fixed the shower situation b’cause this feature matters for me.