Hotel berhampiran Caoxilu (Perancangan), Changzhou

To be honest this place was really disappointing. The room itself was fairly normal with the translucent door for the bathroom, and it was weird that half of the room didn’t even have a window, it was just this empty cube. The hotel is in a very boring place with nothing around. Yes all the amenities and things they have here are real, e.g., hot springs and pool but they’re all quite bad and somewhat dirty. I definitely overpaid and I would never come back. Legitimately 3/10 experience at Liyang

Our recent stay was truly exceptional, and a large part of that was due to the outstanding service provided by Song Likun, our host. From the moment we arrived, Song went above and beyond to ensure that every detail of our stay was perfect. Their warm and professional demeanor made us feel welcome and valued throughout our visit. Song's attention to detail was remarkable, as they anticipated our needs before we even had to ask. Whether it was arranging special requests or providing insightful recommendations, Song's dedication to guest satisfaction was unparalleled. What stood out the most was their genuine hospitality and the personal touches they added to our experience. It’s rare to encounter someone who takes such pride in their role, and Song is truly a credit to their team. We wholeheartedly recommend staying here and will certainly return, thanks in large part to the exceptional service from Song Likun.

We want to highlight the work of the English-speaking assistant Angelia who supported us throughout our entire stay. Since we don’t speak Chinese, her help was absolutely invaluable—from check-in to handling any requests. She was always available, assisting with translation, recommending restaurants, and even helping with minor everyday issues. Thanks to her, our vacation was completely stress-free and incredibly comfortable. The hotel itself was also wonderful—clean, with cozy rooms and a great location—but it was the assistant’s attentiveness and professionalism that truly made our stay special. A huge thank you for such a warm welcome! Not too much westerns food at breakfast, mostly local food.

💯The lady who checked us in on Day 1 was very good, but the staff did not wear any name tag so I can’t remember her name. We found that she is the only one who was prompt and alert to guests needs. She helped upgrade us to a room that is more handicap friendly, as my husband was on crutches. She also helped us order takeaway using her private mobile phone when the restaurant on site was closed for lunch as we had no china mobile phone number to order take away. 💯The location is great by the lake and near the Tianmu Lake scenic park. 💯Outdoor hot spring staff on duty are attentive and polite. She even instructed the buggy driver to the nearest point to pick us when she noticed that my husband had difficulty walking. However the buggy driver did not pick us from the recommended point as she gave the excuse that her buggy driving skills are not good enough. Therefore we had to walk a longer way to be picked up, which puzzled everyone as there was more than enough space and a road for buggy entry…. ❌ Not enough staff, especially at dinner and breakfast. Food is slow to come at dinner even though we pre-ordered. Waited 30 mins and more. Staff are loud clearing the crockery, and had no sense of regard for those still dinning. ❌tour groups arrive in the evening by the bus load. The hotel did not feel premium with the crowd who were very loud. ❌the private hot spring in the room only had a fixed temperature of more than 40 degrees which made it very uncomfortable when the external temperature is more than 30 degrees. The solution was to mix it with cold water via tap, which was very slow and impractical. The hot water needs to be filled up by the staff, and you have to call them. ❌not suitable for those with difficulty walking or elderly. ideal to have your own car. 🤔Overall, I did not feel that I made a good choice with this booking. There are others private hot spring room near Yu Shui hot spring / Bamboo sea area for a better value and premium feel. 🫥I would also caution against the 100 yuan fish coupon - it is a discount coupon to offset about a third of the price of the dish, not a complimentary coupon for a fish head casserole. I did not receive the welcome gift so I can’t comment. The public hot springs has 4 pools.

這次去了茅山森林世界後，決定去茅山東方鹽湖城再玩玩，於是預訂了景區裏的這家古色古香的鹽泉涵館酒店，酒店建築很有特色，青磚木窗，乾淨整潔，一進大廳，一股很好聞的香味。還送了我們紫金會員，可以享受多項VIP的服務，出行到各個景點也很方便，孩子大人都玩得也很開心。總的來説這次來東方鹽湖城不虛此行吧！

Food: Breakfast was varied, with western，asian and local. We had Dinner at the main buiding using ******* set menu and it was a good deal, as the 2 person deal is enough to feed 4 and tasted quite delicious. Location: it is a resort so you are going to spend most of the time on the resort ground. We booked 3 day 2 night and the time was enough to explore everything. Nice scenery. Amenities: only a few activities were covered in our package so it will depend on your package. The package was confusing and we didnt know exactly all the activities that were free or cost extra. The reception on check in should have explained all of this upon check in, but maybe they are not trained, or maybe because our accomadation at pinecone is considered 4 star so they used lower quality staff. All the free stuff are a bit lame and service was poor except for the craft lady who actually showed us a wechat app for the hotel where free activity voucher can be found. They outsourced the activity area so that is really poor decision as it hurts the brand image due to service levels. For hotel staff, thumbs up to the shuttle ladies, who you call to get from one place to another. They are prompt and speedy. Service: check in staff was professional but not warm. As mentioned, the activity area is outsourced so most staff are cold and seemed rude, except for the craft lady who was actually decent. But considering this resort and the type of guest, i would consider this really bad. Cleaniness: the room is very clean, a bit worn (see pics of wall), but it feels quite clean.

I was so shocked by how big my room was for such a cheap price! The bed was really comfortable and the bathroom facilities were great. Very clean. The staff don’t speak English but it’s no problem as we could use translation apps. They helped me to order food on the delivery app. The location is quite convenient as it’s near to a metro station. I was really pleasantly surprised by this hotel and I would definitely stay here again!

居然盲訂到錦江之星的房間！健身房、洗衣房、早餐應有盡有，服務也好，非常滿意！ 大家一定要吃早餐，麪檔、粥、西式，都有，可口。 坐在大廳等網約車的時候，我望着小雨的窗外想，也許不會再有機會住這個酒店了，但已經給我留下了美好而深刻的記憶。你永遠可以相信錦江之星。

Good Hotel with very good, clean room after renovation. Also the location is good (very close to the airport). It is designed in a modern way with many new high tech devices. I liked the room, but I wish the breakfast was better. Thanks.

One of the lady at the reception was a bit rude. I asked her what the shipping address is of the hotel for online shopping and she did not understand even with translator app which is not an issue at all. She thought we were trying to book a room. I guess she was unaware that we were already checked in and that we were guests because when we gave up and headed to the elevator to go to the room, she yelled at us and followed us and said something sternly. I then showed her the room card and she took it to inspect it, then returned it and said okay. It was one of the most unpleasant experiences with a hotel staff compared to all the other hotels I have stayed in, including Chinese hotels.