Hotel berhampiran Cuizhu (Pembinaan), Changzhou

A Stellar Stay with Unforgettable Service - My New Go-To Hotel! I recently stayed at the Hilton and the experience was so positive it has cemented my loyalty. I was actually trying to decide between two hotels for our trip to visit friends, and I am so incredibly happy I chose the Hilton. From the moment we arrived, exhausted and weary from a long train journey, we were met with exceptional kindness. A huge shout-out to Luk Yue at the front desk. His service was nothing short of excellent. He was so polite, kind, and understanding of our tired state. To our absolute delight, he generously offered us a complimentary room upgrade. This gesture turned a good stay into an amazing one and set the tone for our entire visit. The room itself was perfect. The bed was amazingly soft, offering a truly restful sleep we desperately needed. The room temperature was easy to control and always comfortable. The water pressure in the shower was fantastic, and the level of cleanliness throughout was impeccable—everything was spotless. Furthermore, the buffet breakfast was absolutely fantastic! It offered a huge variety of hot and cold items, all fresh and delicious. It was the perfect fuel for our day and a wonderful start each morning. I’ve stayed at Hiltons before, but I have never experienced service this good. I never regretted my choice for a second. This stay reminded me exactly why trusted brands matter. Because of this experience, and especially because of staff like LukYue who go above and beyond, the Hilton will be my go on my next visit! Highly, highly recommended

To be honest this place was really disappointing. The room itself was fairly normal with the translucent door for the bathroom, and it was weird that half of the room didn’t even have a window, it was just this empty cube. The hotel is in a very boring place with nothing around. Yes all the amenities and things they have here are real, e.g., hot springs and pool but they’re all quite bad and somewhat dirty. I definitely overpaid and I would never come back. Legitimately 3/10 experience at Liyang

We want to highlight the work of the English-speaking assistant Angelia who supported us throughout our entire stay. Since we don’t speak Chinese, her help was absolutely invaluable—from check-in to handling any requests. She was always available, assisting with translation, recommending restaurants, and even helping with minor everyday issues. Thanks to her, our vacation was completely stress-free and incredibly comfortable. The hotel itself was also wonderful—clean, with cozy rooms and a great location—but it was the assistant’s attentiveness and professionalism that truly made our stay special. A huge thank you for such a warm welcome! Not too much westerns food at breakfast, mostly local food.

💯The lady who checked us in on Day 1 was very good, but the staff did not wear any name tag so I can’t remember her name. We found that she is the only one who was prompt and alert to guests needs. She helped upgrade us to a room that is more handicap friendly, as my husband was on crutches. She also helped us order takeaway using her private mobile phone when the restaurant on site was closed for lunch as we had no china mobile phone number to order take away. 💯The location is great by the lake and near the Tianmu Lake scenic park. 💯Outdoor hot spring staff on duty are attentive and polite. She even instructed the buggy driver to the nearest point to pick us when she noticed that my husband had difficulty walking. However the buggy driver did not pick us from the recommended point as she gave the excuse that her buggy driving skills are not good enough. Therefore we had to walk a longer way to be picked up, which puzzled everyone as there was more than enough space and a road for buggy entry…. ❌ Not enough staff, especially at dinner and breakfast. Food is slow to come at dinner even though we pre-ordered. Waited 30 mins and more. Staff are loud clearing the crockery, and had no sense of regard for those still dinning. ❌tour groups arrive in the evening by the bus load. The hotel did not feel premium with the crowd who were very loud. ❌the private hot spring in the room only had a fixed temperature of more than 40 degrees which made it very uncomfortable when the external temperature is more than 30 degrees. The solution was to mix it with cold water via tap, which was very slow and impractical. The hot water needs to be filled up by the staff, and you have to call them. ❌not suitable for those with difficulty walking or elderly. ideal to have your own car. 🤔Overall, I did not feel that I made a good choice with this booking. There are others private hot spring room near Yu Shui hot spring / Bamboo sea area for a better value and premium feel. 🫥I would also caution against the 100 yuan fish coupon - it is a discount coupon to offset about a third of the price of the dish, not a complimentary coupon for a fish head casserole. I did not receive the welcome gift so I can’t comment. The public hot springs has 4 pools.

A new hotel located 30 min ride away from the city centre. Beautiful location next to 西太湖。Went for a walk in the evening and it was a serene experience. Hotel breakfast spread is good and delicious. Waking up in the morning to the beautiful lake view. Breakfast and coffee at the restaurant with a beautiful sunrise over the lake. I could not ask for a better experience in this city.

Food: Breakfast was varied, with western，asian and local. We had Dinner at the main buiding using ******* set menu and it was a good deal, as the 2 person deal is enough to feed 4 and tasted quite delicious. Location: it is a resort so you are going to spend most of the time on the resort ground. We booked 3 day 2 night and the time was enough to explore everything. Nice scenery. Amenities: only a few activities were covered in our package so it will depend on your package. The package was confusing and we didnt know exactly all the activities that were free or cost extra. The reception on check in should have explained all of this upon check in, but maybe they are not trained, or maybe because our accomadation at pinecone is considered 4 star so they used lower quality staff. All the free stuff are a bit lame and service was poor except for the craft lady who actually showed us a wechat app for the hotel where free activity voucher can be found. They outsourced the activity area so that is really poor decision as it hurts the brand image due to service levels. For hotel staff, thumbs up to the shuttle ladies, who you call to get from one place to another. They are prompt and speedy. Service: check in staff was professional but not warm. As mentioned, the activity area is outsourced so most staff are cold and seemed rude, except for the craft lady who was actually decent. But considering this resort and the type of guest, i would consider this really bad. Cleaniness: the room is very clean, a bit worn (see pics of wall), but it feels quite clean.

I was so shocked by how big my room was for such a cheap price! The bed was really comfortable and the bathroom facilities were great. Very clean. The staff don’t speak English but it’s no problem as we could use translation apps. They helped me to order food on the delivery app. The location is quite convenient as it’s near to a metro station. I was really pleasantly surprised by this hotel and I would definitely stay here again!

居然盲訂到錦江之星的房間！健身房、洗衣房、早餐應有盡有，服務也好，非常滿意！ 大家一定要吃早餐，麪檔、粥、西式，都有，可口。 坐在大廳等網約車的時候，我望着小雨的窗外想，也許不會再有機會住這個酒店了，但已經給我留下了美好而深刻的記憶。你永遠可以相信錦江之星。

Good Hotel with very good, clean room after renovation. Also the location is good (very close to the airport). It is designed in a modern way with many new high tech devices. I liked the room, but I wish the breakfast was better. Thanks.

One of the lady at the reception was a bit rude. I asked her what the shipping address is of the hotel for online shopping and she did not understand even with translator app which is not an issue at all. She thought we were trying to book a room. I guess she was unaware that we were already checked in and that we were guests because when we gave up and headed to the elevator to go to the room, she yelled at us and followed us and said something sternly. I then showed her the room card and she took it to inspect it, then returned it and said okay. It was one of the most unpleasant experiences with a hotel staff compared to all the other hotels I have stayed in, including Chinese hotels.