Hotel berhampiran Kolam Air Panas, Karlovy Vary

酒店地理位置優越，去景點非常方便，步行可達。酒店裝修風格優雅大方，又不失時尚。酒店的房間設施完善，非常適合度假。酒店在辦理入住手續時，免費提供茶點，非常貼心。酒店的自助早餐，超讚，品質多，而且每天會有所調整，給連住的客人有新鮮感。總的來講，是一家跟棒的度假酒店，值得推薦！

Overall, the hotel was excellent in every aspect, the room, cleanliness, service, and location were all outstanding. However, our experience at the restaurant during our first visit was disappointing. Despite having a confirmed reservation, the hostess insisted on seating us at the very last table, claiming that all other tables were reserved and already chosen by other guests. After we declined that table, she eventually agreed to seat us at a somewhat better one. What was surprising is that after we finished our dinner, the restaurant remained largely empty, which made the initial justification confusing and left us feeling uncomfortable. The interaction came across as unwelcoming and, unfortunately, felt discriminatory. Aside from this incident, everything else about the hotel was truly excellent.

Excellent. Hotel was in a great location, clean, staff was helpful and courteous. Room was spacious with balcony, which was very nice. Breakfast spread was also very nice (selection and amount). We were really impressed with the value of the stay here. We did opt to pay extra for the included dinner, which was well worth it. I would rate the dinner 3.5 to 4 out of 5. This is a 160 year old hotel, so expect things to be dated. However the keep it in good shape so that adds to the charm. You will not be disappointed here. I only wish the shower was a bit bigger…other than that, I thought it was great!

The hotel is located on top of hills, which is not so convenient for travelers with luggage. There are 3 buildings within the hotel, 2 of them connected. The indoor swimming pool, sauna, and jacuzzi are in building 2. My room is in building 3, seems to be newly renovated. Spacious space for a single room with a view of wood forest and next castle building. The toilet and shower room are separated. Only 1 body-and-hair shampoo is provided. But the soundproofing is not so great, you may hear the talking and laughing from the nest room clearly at night. The front desk gentleman is so kind and attentive, highly appreciated for his service. The breakfast is average and could be crowded during holidays.

The hotel is centrally located, a bit up to the hill. Clean room, comfortable bed and pillows. Good breakfast. Staff members, especially the young lady at reception, are friendly, polite and professional. The reception front desk closes at 6 pm. If you checking in later, you have to contact the property well in advance. Unfortunately,I didn't, and had to make around 40 calls on 3 different numbers provided. They answered only after 50 minutes of waiting. This was really annoying, just because I was tired after the trip, hungry and desperately needed to use the toilet.( Sorry for the details). After my calls answered, I got the access code and my keys. Easy. The hotel is situated in the quiet area, unfortunately, some customers at the hotel made a big noise in the middle of the night:at 3 pm, loudly kicking in the neighbours door, trying to get in, for a very long 40 mins... I had to get out and prevent it,if they did not stop, I'll call the police. I definitely had bad luck with this stay, it's not at all the hotel's fault, just my poor experience:( .

One of best hotels is luxury with spa. The rich breakfast and dinner are offered with very incredible affordable price. The receptionists are very friendly. The location is super convenient. Highly recommended!

I booked this hotel for my Mom. And she loved it: the staff was accommodating and caring, great location and delicious meals. Highly recommended

Very nice, well maintained hotel near the colonnade in Karlovy Vary. Pros: large room, parking available in front of the hotel, great breakfast Cons: staff who speak Czech poorly (Russian speaking), even though it is a spa hotel, we were not advised to go to the Spa because it was very crowded. If we want to go to the private spa, we have to pay an extra 100 euros! That is impossible! 🙈

O hotel fica exatamente no centro, ótima localização, mas não esperem estacionamento. Um pouco complicado para quem chega com malas e afins. O hotel é bem velho e eles não renovaram nada com o passar do tempo. Há pouco descrito em alemão ou inglês nas acomadocoes. Secador de cabelo do tempo da pedra, chuveiro quebrado, cabine para tomar banho entupida, onde a água depois de 30 segundos forma uma lagoa... Bastante desagradável. TV super pequena no quarto. Não há como esperar muito pelo preço aqui, ao menos cortesia do pessoal, mas sequer amáveis eles foram.

A small hotel located in a picturesque place. The room had no air conditioning or kettle. It was very stuffy in hot weather. Breakfasts were plentiful and tasty, but the staff took away the dishes very quickly, sometimes even not letting you finish eating. And the check-out time was very early, which also caused discomfort. In general, a modest hotel for a reasonable price.