Hotel berhampiran Konsulat Besar U.S. Munich, Munich

The overall stay experience was excellent. The front desk staff were professional, friendly, and efficient during both check-in and check-out. Requests were handled promptly and with great hospitality. The room was clean, well-maintained, and comfortable. Facilities were in good condition and provided a pleasant environment for guests. Breakfast and dining options were fresh, well-organized, and offered a good variety of choices. Replenishment was timely and the dining area was clean and comfortable. Great value for money. I would definitely choose this hotel again in the future.

While your hotel facilities are acceptable, the operational failures and hostile staff conduct during my recent stay were entirely unacceptable. My room was located excessively far from the lobby, which amplified a serious safety hazard: the in-room telephone was completely broken. When I discovered the television was also unusable (stating the room was ”not checked in”), housekeeping dismissed me, forcing me to walk all the way to reception just to report your own technical failures. Worse, I experienced an emergency when my phone died without a universal adapter. Instead of helping me during an urgent situation, your staff predatorily refused to assist unless I purchased an overpriced adapter from the hotel. To top it all off, the reception staff were cold and dismissive. Their complete lack of basic courtesy and welcoming demeanor went beyond poor customer service. it felt distinctly like racial bias. A broken room phone is a safety violation, but your staff’s total lack of empathy during an emergency is a failure of management. I expect a formal response regarding how you plan to address these room defects and the deeply problematic behavior of your front desk team. Die Ausstattung Ihres Hotels ist zwar akzeptabel, die betrieblichen Mängel und das Verhalten Ihres Personals während meines Aufenthalts waren jedoch absolut inakzeptabel. Mein Zimmer lag extrem weit von der Lobby entfernt, was ein erhebliches Sicherheitsrisiko verschärfte: Das Zimmertelefon war komplett defekt. Als ich feststellte, dass auch der Fernseher nicht funktionierte (Anzeige: „Zimmer nicht eingecheckt“), wurde ich vom Housekeeping abgewiesen. Ich wurde gezwungen, den gesamten Weg zur Rezeption zu laufen, nur um Ihre eigenen technischen Fehler zu melden. Noch schlimmer war, dass ich mich in einer Notsituation befand, als mein Handy-Akku leer war und ich keinen Universaladapter dabei hatte. Anstatt mir in dieser dringenden Lage zu helfen, weigerte sich Ihr Personal, mich zu unterstützen, und drängte mich stattdessen in räuberischer Absicht dazu, einen völlig überteuerten Adapter vom Hotel zu kaufen. Zu allem Überfluss war das Personal an der Rezeption kalt und abweisend. Der völlige Mangel an grundlegender Höflichkeit ging über schlechten Kundenservice hinaus – es fühlte sich eindeutig nach rassistischer Voreingenommenheit an. Ein defektes Zimmertelefon ist ein Sicherheitsverstoß, aber das völlige Fehlen von Empathie Ihres Personals in einer Notsituation ist ein Versagen des Managements. Ich erwarte eine formelle Rückmeldung darüber, wie Sie diese Mängel im Zimmer und das zutiefst problematische Verhalten Ihres Rezeptionsteams beheben wollen.

There was a stain on the bed when we check in, then they changed our room but still had a stain in our new room......

Near to main station, exit from nord exit for a shorter walk. Also a few steps away from the metro station. There is a tram at the door, which is convenient. We were given a corner room with king size bed. The room layout was however awkward, with very little walking space and space for luggage. The toilet was also very small. The mini bar (with coffee machine) was placed in a cabinet, without lighting, which was quite odd. The wifi in this room was not good, could only get signals near the toilet. We had a second room on the other side of the corridor, and the wifi worked well. As the room is near the tram, it was not quiet at night. You could consider the same hotel on the other street for a quieter room (which we also stayed before). However, service was good and we appreciated the amenities in the room. It was a good night sleep.

Hotel teams are very kind and ready to respond to your requests. Food is perfect and delicious. Hotel is quite new and clean. Location is a bit far from Munich center but it is very convenient for traveling. Also, very clean and safe area. Hotel is far from train station just 1-2 min walk.

Near Subway exit D or E, good location. Cafes, Turkish and Asian food right below and around the hotel. No toothbrush, comb, slippers. The shower gels are all in one bottle. So not for the fussy. But bathroom is spacious and toilet is a separate unit.

Reception的態度平淡，不熱帎。預訂飯店時曾在特殊要求上列出须要乳膠枕及額外的行李架，結果入住時什麼都沒有準備，concierge的服務態度較好，check out時曾提前要求frontdesk 派人來協助搬運行李，結果完全沒人來幫忙，晚上在飯店餐廳用餐，服務態度平平，不熱帎也不關心，也許是生意太好，無法分身顧及，食物品質普通，與網站上所稱慕尼黑美食飯店第一名實不相符。我們在網站上預訂的至尊豪華房註明房間大小35-38平方米，實際入住發房間根本沒有預期大小。總而言之，除了地理位置，其他都名不符實，只能給予中等評價，但以後大概不會再去入住，也不會推薦朋友去，也許期望值太高，所以失望也較大吧！

We were pretty satisfied with our room and felt it was well appointed for the price. We got the twin bed room and felt it was pretty spacious with lots of room for our things. They had a closet area, two stools, a table, side tables by the beds, and a small TV. The wifi was pretty strong during our stay too. The bathroom was good too with good shower pressure and temperature. They have an all in one body wash/shampoo so you may want to bring your own products. The hotel does not use key cards but instead has codes to unlock the doors. The beds were comfy and the linens were clean and new. The pillow was thin but it was fine for what we needed. The temperature is pretty easy to control in this room with an AC unit and radiator but we didn't need either in December. We got a good night's sleep both nights at this hotel. The area is quiet when it matters but it should be noted that the nearby church starts ringing its bells at 8 am and some of the businesses nearby make a bit of noise later in the night as they close. The hotel is in a decent area with lots of convenience stores and middle eastern restaurants nearby. It is about a 10 minute walk away from Munich's Central Station and has good tram access around the area to get to most of Munich's major sites pretty quickly. We did get lots of walking done while in Munich and felt the area our hotel was in was pretty safe. The hotel does have a small common area in the lobby and a small garden. You can get a drink or some snacks at the front desk. The hotel does offer breakfast for an additional fee on the top floor and if you are a member through their application you can get a slight discount. There is a parking garage underneath the hotel and some street parking nearby. You may need to call ahead to confirm parking because it is a small hotel and street parking is limited. They offered luggage storage for us when we arrived early but needed time to clean the rooms so they could not provide early check in. The front staff were nice and efficient.

The hotel was clean, interesting and near the train station. I was surprised by their bed size, which was quite large and I liked it. Also the elevator was fast.

Nearby hotel got Mall & plenty of food restaurant. 10 min walk to U station. Nice , clean & spacious room. Friendly staff & helpfull. Recommend Sure will come again to stay at Numa Viktoria.😍😍😍