Hotel berhampiran Stesen Raml, Iskandariah

Красивое место. Все чисто, удобно, приветливый ресепшен. Бронировали с боковым видмом на море и дорогу (и не пожалели) было очень комфортно и не так шумно. Есть хороший вай фай и кондиционер. В душевой чисто и были достаточно наполнены мыло шампунь и кондиционер. Спасибо большое за гостеприимство! На фото вид из центрального общего зала апартаментов.

部屋自体はとても広々としていて開放感がありましたが、チェックインの際に対応が少し残念な点がありました。予定通りの時間に到着したにもかかわらず、部屋の清掃が終わっていないとのことで受付で30分ほど待たされ、ようやく案内された際も床がまだ濡れたままの状態だったのが気になりました。また、ドライヤーは室内に常備されていませんでしたが、スタッフの方に頼んだら貸し出してもらえたので、必要な方は早めに伝えておくと安心だと思います。

I have extreme dissatisfaction and concern regarding a series of deeply unprofessional actions and significant mismanagement by the front desk manager, Bassant, during my recent stay at Paradise Inn from 27 June 2025 to 28 June 2025. My group consisted of four friends (A, B, C, and D) across three booked rooms. The core issues are as follows: 1. Misleading Information Regarding Sea-View Room Availability: Upon our check-in, my friend (A) and I (B) requested to upgrade our twin-bedded, city-view room to a sea-view room, offering to pay any price difference. We were explicitly informed by the Front Desk Manager, Bassant, that all sea-view rooms were fully booked and an upgrade was impossible. However, to our astonishment, our friend D, who arrived later, successfully booked and checked into a sea-view, queen-bedded room through Trip.com on the very same day we were told no such rooms were available. This direct contradiction is highly concerning and suggests a deliberate misrepresentation of facts. 2. Chaotic and Incorrect Room Assignment: Despite our original booking being for a city-view room (my booking) and D's new booking being for a sea-view room, the staff incorrectly assigned my room (A & B) to a sea-view, twin-bedded room, while D, who had booked a sea-view room, was assigned a city-view, queen-bedded room. This was a clear and significant operational error, leading to unnecessary confusion and inconvenience. 3. Unacceptable Behavior and Blame-Shifting by Manager Bassant: When we brought these room assignment discrepancies to the attention of Front Desk Manager Bassant, instead of acknowledging the hotel's mistake or apologizing, she shockingly stated that ”the guest on this order (A & B) took the new order's (D's) sea-view room.” This attempt to blame guests, coupled with a complete refusal to admit fault and offer an apology, is utterly unprofessional and unacceptable. Her behavior was dismissive, dishonest, and actively attempted to create conflict among guests. 4. Ineffective Complaint Handling - ”Complaint Unreachable”: Subsequent to the issues, I attempted to escalate my concerns to hotel staff. However, the complaint process effectively ended at Front Desk Manager Bassant's level, with her ultimate feedback being that ”the guest is not telling the truth.” This indicates a severe flaw in their internal complaint resolution mechanism, where the very individual responsible for the issues is also the sole arbiter of the complaint, leading to an obvious lack of impartiality and accountability. 5. The entire experience – from the initial misleading information about room availability, to the erroneous room allocation, and the subsequent appalling communication and complaint handling – profoundly reflects deficiencies in their front desk operations' professionalism and integrity. Front Desk Manager Bassant's conduct was not only unhelpful and dismissive but demonstrably dishonest and divisive.

Outstanding service levels Magnificent historic building Well renovated without losing character. Rooms are furnished with everything you need in a very traditional manner,which suits the building perfectly add to that a very new bathroom and a side sea view. Food was excellent and well priced. Very highly recommended

Lokasi sangat baik dan sangat dekat dengan tepi laut Anda boleh berjalan ke tepi laut untuk berjalan-jalan dan minum teh. Terdapat beberapa pasar berdekatan yang sangat mudah. Balkoni biliknya besar dan bersih. Bos sangat peramah!

The location and service were perfect. The room was also nice, but our shower room was barely able to drain the water, meaning it flooded almost immediately. Besides that everything was great.

Honestly Not recommended at all, they have a deal with local police members so police members and their families get more than 60% discount on the rate which forms more than 90% of the guest in the place , so you end up with a very local standard and below average service from the place to suit the guests , the stay wasn't as expexted at all and was not as other Sunrise places we went to before. Also they have a very high rate of the dayuse guests due to this discount as well, so again it end up with so many people using average facilities and really crowded place. Not recommended unless you are fine with paying double of most of the guests in the place in a very crowded hotel.

Penginapan saya di hotel ini sangat mengagumkan! Pertama sekali, lokasi hotel sangat berfaedah, persekitaran sekitar yang aman dan indah, dan perjalanan sangat mudah. Penyambut tetamu di meja depan adalah mesra dan mesra, dan daftar masuk adalah cepat dan cekap, membuatkan saya berasa sangat dialu-alukan. Biliknya luas dan terang, dengan kemudahan yang lengkap dan katil yang selesa, memastikan saya dapat menikmati tidur yang lena setiap malam. Saya sangat menyukai pemandangan dari bilik Pemandangan di luar tingkap benar-benar menyegarkan. Perkhidmatan katering hotel ini juga sangat baik. Sarapan yang kaya dengan pelbagai dan rasa yang unik. Saya amat mengesyorkan bufet mereka, hidangannya segar dan lazat, pasti berbaloi untuk dicuba. Selain itu, kemudahan gim dan kolam renang hotel juga sangat lengkap, membolehkan saya terus bersenam ketika dalam perjalanan. Secara keseluruhan, saya sangat berpuas hati dengan penginapan saya kali ini dan saya sangat mengesyorkannya kepada semua orang! Saya pasti akan melawat hotel ini lagi.

The Hotel facilities is okay overall. but they charged my client extra for 1 room, if not, my client cannot check out from the hotel. The receiptionist said that we only booked one room, whereas it definitely stated in hotel voucher and receipt that we booked for two rooms. And they charged my client as well before leaving the hotel. just checked out from the hotel on 26/12/2025. Apart from this miscommunication problem, all are alright.

The location is amazing in the heart of Alexandria inside one of the most attractive shopping centers green plaza mall ( can use private cars, taxi,uber or any apps ) no public transport going there Staff was nice you , rooms some are renovated and others they are working on it