Hotel berhampiran Stadium Alexander, Birmingham

This hotel was absolutely perfect! Me and my daughter booked this hotel to see Louis Tomlinson at the Utilita. It was perfect location. 10 minutes from the train station, 5-10 minutes from the arena. There is also a lot of night life so we managed to find a nice place just across the road to have some food and drinks. The room was lovely too! We had two double beds so we managed to sleep very well after the concert! Will definitely stay again if we have another trip to Birmingham!

The hotel is conveniently located, the staff is professional and friendly. Spacious bathroom and large comfortable bed. Toiletries quality is also noteworthy.

Excellent service from the staff which are helpful and detailed. Good location to the city centre within 10-15 minutes walking distance. Lucky it is not the hottest day because the air conditioning is a central one which cannot be adjusted in the room. The staff is helpful to bring us a fan for our good sleep.

This hotal was lovely we had to do a late check in after 9 clock as we got hear late but the staff service was fantastic very helpful and very polite would definitely stay hear again breakfast was a buffet breakfast help your self the only thing they didt have was fried eggs but they had scrambled egg thy had tea coffee hot chocolate machine and also help your self to apple juice orange juice lots of staff around clear area were people had been ready for other people to sit as have breakfast area was nice clear room was clear and tidy nice shower and toilet room beds comfortable had a family room with a double bed and a sofa bed .

An amazing stay as always the staff here always go above and beyond for you needed slightly larger room due to my partner on crutches and they even put us in a room we was in before! Such clean facilities me and my partner felt really comfortable safe and happy here will stay again! Comfy pillows, bed, lovely bathroom shower and bath, toiletries on wall are very nice smelling, we will be back on Thursday to stay! :)

Really unsatisfied with the cleanliness of the room, there was a huge amount of dust anywhere that I was sneezing continuously. Also, the most disgusting thing were the bedsheets, stained with yellow spots! I asked for a new set of bedsheets and the reception gave them to me and I had to put them on, because there was no one of the cleaning team to do it. Very very very unsatisfied.

All staff were excellent always very helpful, facilities need refreshing hotel needs sprucing up, gym equipment tired and ripped Pool small. Chairs in the bar area either dirty or broken, very busy hotel trying to be too many things to too many people. Tried to book Spa on Saturday or Sunday both full. Breakfast basic to say the least. It was a shame, as once again the staff made our stay.

The location of the hotel is great. Walking distance to Bullring and most shops and restaurants. But the carpark is a bit of a walk through a not so nice area. Plus the closer car park is not 24 hours. So one night after a dinner that finished late, I missed the closing time of the car park and had to park at the car park that is further away. For cleanliness, the room is generally clean. But the bath towels were not clean. Out of the 6 nights I stayed there, 3 nights I had to ask for replacement towels because the new towels put in my room has various stains on them.

appalling pressure emails to check in on line - which I ignored- cheerful efficient receptionist booked me in despite emails received a day or so before indicating that not checking in on line might cause difficulties. still only one lift working (seems a long term problem). allocated room on 5 th floor - corridors well carpeted, clean, and rather posh! room clearly upgraded and very nice with posh bathroom, huge tv which was easy to negotiate, kettle & lots of t, coffee & milk - appreciated. efficient heating, comfortable bed but only one pillow & no spare. took 7 minutes to reach reception in the morning as only one (very slow) lift. fabulous vfm, but they need to get lift sorted permanently & stop threatening that not checking in on line could cause difficulties! - actually recommended!

5 stars. Exceptionally clean room, outstanding staff and an unbeatable location. Everything you need is within walking distance and the surrounding shops and amenities make it the perfect spot. Friendly people throughout and an altogether excellent stay. Highly recommended.