Hotel berhampiran Pusat Seni Midlands, Birmingham

The hotel is conveniently located, the staff is professional and friendly. Spacious bathroom and large comfortable bed. Toiletries quality is also noteworthy.

Great location – about a 5–6 minute walk from the train station, and Chinatown is right outside the hotel, so it’s very convenient for food and getting around. The room was quite spacious, which was nice since I stayed here with my partner for a Valentine’s Day trip. That said, the facilities feel a bit outdated, and the water pressure and temperature in the bathroom weren’t very stable.

Location is perfect. It is in the city center. Next door is Grand Central shopping mall and Bullring. And the New Street Train station is below Bullring. Chinatown is only 10 mins walk away. We have booked a 2 single-bed room and the beds are very narrow and soft mattresses. However the room is clean. You are required to inform the reception to have the room clean up which is a bit strange. And the reception doesn't usually have someone attend. You will need to ring the service bell in order to have someone to help. The key cards sometimes is a problem. The reception could only issue one key card when we checked in. And we only be able to issue the 2nd card the next day. I think it might be the problem with the system.

Hyatt Rengency Hotel Birmingham is a very nice and cozy hotel with great facilities. It offers halal food, and prayer mats are available upon request, which I really appreciated. The leisure facilities are lovely, with a heated swimming pool, steam room, sauna, jacuzzi, and spa. However, my stay was let down by the fact that the room did not have a smart TV as mentioned on the website, which caused a lot of wasted time considering that I planned to stay in most of the times. The hotel eventually upgraded us (to a similar room just a few floors higher) after several contact made to reception and a long wait, but I’m grateful to Kenza for her assistance. On checkout, Nandini was very kind and offered support for my next visit as a gesture for the inconvenience. There's also an issue with parking, which operates on a first come first serve basis. So if you park your car on day 1 and say you're staying for 3 days, you have to pay for the parking for 3 days ahead which is £27 for 24hr. During these days if you happen to take your car out and come back with no free parking space, you lose your money. Your slot is not reserved. It would be better if they charge us for parking when we are leaving the car park rather than making us pay in advance. Overall, a comfortable hotel with excellent amenities, but clearer information on room facilities would have made the stay much smoother. I would have come better prepared.

Really unsatisfied with the cleanliness of the room, there was a huge amount of dust anywhere that I was sneezing continuously. Also, the most disgusting thing were the bedsheets, stained with yellow spots! I asked for a new set of bedsheets and the reception gave them to me and I had to put them on, because there was no one of the cleaning team to do it. Very very very unsatisfied.

I stay here once a year as it is not far from the NEC in Birmingham. The location of the hotel is perfect as so close to the motorway but feels like you are in countryside as so quiet and relaxing. It could probably do with a little TLC as the some of the furniture in my room was looking a little tired but still very clean. The staff are lovely and helpful with good service. I have been to this hotel many times over the years and only used the swimming pool once which is the only downside to this place. I would not use again as not the relaxing hotel experience I anticipated as was very busy. Priority appears to be given to the paying public over hotel residents and the changing room was disgusting with used towels piled high on the floor. Staff were stood around having a laugh with their mates and had to interrupt to ask where to get towels then had to ask another member of the public how to open the lockers. I would continue to use this hotel but wouldn’t risk the swimming pool again.

Spacious Rooms: The rooms are very large, offering plenty of space to unpack and relax. Great Kitchen Amenities: The room is equipped with fantastic amenities, specifically the dishwasher, hob, and microwave, which made the stay very convenient. Amazing Location: Perfectly situated with numerous restaurants, attractions, and public transport links right on the doorstep, plus plenty of convenience stores nearby. Exceptional Staff: The entire team was amazing, from the welcoming reception to the room service staff. Air Conditioning: Having proper AC was a huge bonus and a lifesaver during the hot days. Needs improvement Tiny Washroom: The bathroom is incredibly cramped. It is so small that you have to awkwardly shuffle around just to manage closing the door. Uncomfortable Bed Setup: Instead of an actual double bed, the hotel pushed two single beds together. This created a hollow, sinking gap in the middle of the mattresses, which was quite uncomfortable. Infrequent Housekeeping: We only received room cleaning once during our entire 11-day stay. Even considering it is an aparthotel, the lack of daily or more frequent room service was disappointing for a trip of that length. No In-Room Washing Machine: Despite having a kitchen setup, there was no washing machine inside the room, which would have been very helpful for a longer stay.

The hotel is conveniently located nearby the new street station which is excellent. But the rooms is small and old, the bed sheets look grey (tho clean). The mattress is also old. It is okay to stay just 1 night (if you don’t have other choice and budget) but not more than that.

The hotel looks a little tired and in need of bringing up-to-date. Access is via an alleyway that isn’t the best smelling! Service at check-in was disappointingly slow with one receptionist not being aware of 4 people in the queue.  The hotel lifts - there were 2, although 1 broke down soon after check-in - cover 9 floors and are exceedingly slow. I actually found it quicker to walk up and down the stairs to my room on the 3rd floor.  The room itself was spacious, with hanging space, an ironing board, kettle, comfortable bed and a decent bathroom  and good shower.  The big letdown was the antiquated single glazed window that allowed road noise to permeate through - road sweepers and bin men.

5 stars. Exceptionally clean room, outstanding staff and an unbeatable location. Everything you need is within walking distance and the surrounding shops and amenities make it the perfect spot. Friendly people throughout and an altogether excellent stay. Highly recommended.