Hotel berhampiran Lima, Milan

We booked 3 superior rooms, specifying king-size beds in our wishes. Upon check-in, one of the rooms turned out to have twin beds. After discussing it with the reception, this room was changed. Next, it turned out that all three rooms were intended for disabled people, the bathrooms in these rooms were different from the bathrooms shown both in the photo on trip.com and in the photo on the hotel website. After explaining the situation, the receptionist replied that in their system standard rooms and rooms for disabled people are not different, but in fact we did not receive the rooms we booked. The receptionist firstly changed one room to a standard one, and after several dozen minutes, changed another one. The third standard room was not available that day. As a result, the check-in procedure, which usually takes about 10 minutes, took us about an hour and a half, and during this time we were running around and moving our luggage from floor to floor. The receptionist promised to come up later with some kind of compensation but nothing was offered. And then there's more. At the end of our stay, one of the rooms was being cleaned during breakfast. When we came to the door of the room there was a sign on it saying ”do not enter, cleaning in progress”. After the cleaning was completed, it turned out that about 1000 euros were missing from a bag lying next to the TV. We went to the reception and the hotel manager, Mr. Bernardo, came out to us. The manager promised to execute an investigation and about half an hour later we received a call from him that the investigation was complete. He explained that the inspection of the cleaning staff did not reveal anything, and only suggested contacting the police. As a result, these two incidents seriously ruined our stay at the hotel, and the hotel did not provide any compensation. Non-transparent information about the conditions of check-in and, worst of all, theft in the rooms - so you should think and decide for yourself, are you ready to meet this or not. All the best.

I stayed at Ostello Bello - Milano Duomo for two nights, and it was an amazing experience. This is the best hostel I’ve stayed in. The location is very accessible, with fast-food restaurants, malls, tourist attractions, and the metro all nearby. The place is very cozy and has a warm, welcoming atmosphere, which made me feel comfortable right away. The receptionists were very kind and accommodating. I arrived very late, around 1:40 AM, but they still welcomed me without any issues, which I really appreciated. My room was also great, clean, and comfortable, with a private bathroom that made my stay even more convenient. They also offer free drinks like coffee, tea, and water, along with some nice amenities. Overall, I would rate this hostel 10/10 and highly recommend it to anyone visiting Milan.

The hotel is just a 7-minute walk from Milano Centrale station. It's very convenient for travelling to nearby places and for taking the Malpensa Express to the airport. Getting around the city by Metro is also easy - it takes just 9 minutes to reach Duomo. The room is clean, with good WiFi and air-conditioning - particularly welcome in July. The breakfast offers a great choice of food.

The hotel is just opposite the Milano central and the bus station to airport. Very very convenient. Hotel is clean, may hear passerby or vehicles noise from room. Not for light sleeper. Room is pretty spacious, which is good for us to open our luggages for packing.. there is elevator (small and old) but saves us from carrying our luggages up the stairs. Overall, a good experience!

It’s a beautiful property! The room size was spectacular with 2 separated bedrooms, and the staff was very kind and welcoming. The only downside was the breakfast, which could offer more variety. The breakfast served in the room facing the canal was quite limited, so we ended up requesting to have breakfast in the chandelier room on our second day, which was a much better experience. Be prepared for some steps ;)

The hotel was very clean,good location 8 min walk to metro and 15 min to Milano Centrale. The staff were very nice and they also offer luggage storage if you need to store luggage .

It is very mice hotel. The workers was so friendly and help us with a tickets concert, without extra charge. The locations is perfect, 15 min aways from the Duomo by metro and 8 min away from Navigli by foot.

The only criticism I have is of the odd layout of the buffet breakfast - it’s in 3 separate places. No one explained to us how it worked and that the main part of the buffet was in a separate room which we didn’t discover until our final breakfast

The hotel is fine by providing basic items for staying (clean beds with bath towels), generally nothing is provided other than that. The lobby area is stuffy due to not enough cooling during summer time. The location is good, suitable for budget travellers.

When we arrived they told us the room has issues and automatically upgraded us. Was something i did not expected as most of the service we received from italy is poor. So this is teally goo