Hotel berhampiran Akazawa Onsen Day Spa, Ito

The hotel is located close to the Ito downtown, we were driving so it wasn't an issue. There are plenty of parking at the hotel. The ryokan is well maintained, it doesn't feel old, the onsen are properly modernized and clean. The room is HUGE which, with many functional areas, it was very pleasant room. There is also a private onsen as well for family or couples for a small fee. The private onsen has a good traditional style to it and it was open-air . There are also a chair for old people and toys for kids, so it's well thought out. Many people seems to like to have their dinner at the private eating room on first floor, so we did the same. They had one service person per 2-3 rooms maybe so we were well serviced, and the guy was very nice. I remember meeting him for dinner, and he realized we can only speak English, so the next morning when we met him again for breakfast, it looks like he made note in his notebook so he can properly introduce the dishes to us in English. I could feel the dedication so thank you to the man.

It’s a very charming place with a real wabi-sabi atmosphere - simple, quiet, and full of nostalgic beauty. Quite old-fashioned, but well maintained. This spot became popular on a Russian platform, so there are many tourists from Russia ( me as well) . When I visited the onsen, there were seven people in total - all Russian girls. Overall, it doesn’t stop you from having a great rest. However, it’s not really suitable for a honeymoon, as my husband and I were separated the whole time — there are no mixed onsens for men and women, probably because the place is now mostly visited by foreigners. When we checked out, they kindly drove us back to the station. I left with a complete sense of relaxation. Thank you!

我們在伊豆的花水木温泉旅館衹住了一晚，但這次的體驗讓我印象非常深刻，值得推薦給大家 這家旅館是由一對中國老闆和老闆娘經營的 整體感覺更像是一家温馨的民宿 非常有人情味 到店的時候老闆和老闆娘非常熱情友好 讓人感覺像回到家一樣. 房間乾淨整潔 佈置得很温馨 雖然不算豪華 但非常舒適 住起來很放鬆。這裏的温泉也很棒，安靜又乾淨 非常適合在旅途一天的疲憊之後泡一泡，整個人都輕鬆了下來. 讓我特別感動的一點是，我當時不小心把東西落在了旅館。聯繫老闆後，他們非常細心，幫我把東西寄到了我下一站在大阪的酒店。這種貼心的服務真的非常難得，也讓我對這家旅館印象更加深刻.

I originally planned to leave a 5-star review because the hotel itself has a very nice, cozy atmosphere. However, I ended up extremely disappointed due to something being stolen during housekeeping service. I travel frequently and stay in hotels often, so I’m usually very careful. This time, I didn’t bring many valuables with me, so I didn’t lock my suitcase when I went out. I had bought a few items from a drugstore and left them in the room. When I came back, one of the three packages was missing. I assume they didn’t take everything to avoid suspicion. I’m usually very cautious about housekeeping and potential loss of belongings, which is why I selected the “do not disturb / no cleaning” option. However, this hotel requires daily cleaning of the in-room hot spring bath. Since I booked a top-floor room with a private onsen, the front desk informed me that staff would still enter the room to clean it. I never expected that even opened, low-value cosmetics would be taken. The missing items were worth over $60. While it’s not a huge amount, it still feels very upsetting. The hotel itself is fine, but please be very careful with your belongings if you stay here. If you leave the room, make sure to take your valuables with you. The safe in the room is extremely small and cannot hold much. Overall, this experience was very disappointing.

設施：房間裏沒wifi。。。進房間要下一個很大的台階 衞生：衞生做的不錯，吸煙房也沒有煙味 環境：山裡麪環境很好，就是有很多蟲子 服務：服務非常好

Overall this hotel's location is perfect for 1-3 days stay, but for longer stay you will need to take a taxi everywhere, its located too far. Even closest 7-11 is 1h walk away! Everything was fine, the room for 3 was enourmous, clean and fresh. Its located right at the zoo entrance, with a discount for zoo tickets. The only problem is its location - every restaurant around closes at 5 pm, so quite inconvenient. Even when we were looking on Google maps for an open restaurants and it said they were open - they were closed in reality. Spent almost 2h looking for food)) So you better ask hotel staff to find you a place to eat, even better if they call in a restaurants.

Beautiful onsen — our favorite stay in Japan with my family! The traditional breakfast was delicious with a very large selection of dishes. The rooms are gorgeous, quiet, and spacious — and everything was exceptionally clean. The cleaning crew truly does an amazing job. The reception staff were very friendly and helpful, making us feel warmly welcomed. The location is excellent, just a short walk from the train station, and having a washer and dryer available for guests was a big plus. Highly recommended — we would love to stay here again!

川奈駅から無料の送迎があり、とても助かりました。予約制です。駅からは車で12分位かかり、山の中でした。 館内はとても雰囲気か良く落ち着いていました。 スタッフの方も親切でした。 夕食時、1時間飲み放題になり静岡麦酒がおいしかったです。お料理も全て美味しかったです。 とても楽しい旅行になりました。 ぜひおすすめしたいホテルです。

I stayed at Izu Ippeki Lake Lakeside Terrace for 5 nights booking though Trip.com. Be warned that problems may occur when booking through travel websites such as this one. I booked a standard room with no meals. What I did not know however, was that this reservation did not include any room cleaning services for the entire stay, no taking of garbage or towel replacement, no bed making, nothing at all. When I contacted the travel website to show my disappointment, they immediately contacted the hotel requesting a full refund. I did not expect a full refund for my entire stay. What I did expect, was for someone to acknowledge the fact that this important piece of information should have been indicated someone on the online reservation confirmation. Neither the travel site nor the hotel would acknowledge this. The travel site replied with a response from the hotel, saying that I was a regular guest and knew about this “regulation”. It’s true, I have visited Izu Ippeki Lake Lakeside Terrace on several occasions when housekeeping services were not included. However, this was clearly indicated on the reservation, and I stayed during the COVID STATE OF EMERGENCY, when it was standard practice for many hotels to exclude cleaning services. My recent stay was at the beginning of August, WHEN THE STATE OF EMERGENCY AND COVID RESTRICTIONS HAD BEEN LIFTED. It is no longer standard practice to exclude cleaning services at hotels in Japan. The hotel stated that I visited the front desk every day to get towels and never mentioned the need to clean the room. This is untrue. I only came to the front dest 2 times during my stay, and this is because room cleaning staff entered my room on 2 occasions, so I was expecting them to clean or take out the trash, but they did nothing and left. I expected them to return, however, they never did. The bottom line is the hotel is responsible for communicating their services to customers, especially after covid restrictions have been lifted. Blaming guests for their lack of communication is completely unprofessional. Now in regards to the hotel itself, I have stayed here on several occasions, I find it to be perfect, mainly because of the location and modest room size. The hotel is conveniently located near Lake Ippeki (Ippekiko) and there is plenty of nature and a few trails in the area. You can step out the door and be on a simple hiking trail within minutes. It’s a very quiet area and very good for children and families. Though the hotel is dated, the rooms are all quite large and include a living room, kitchen with cooking supplies and dishes (but no forks or spoons), a large bath, and both Western and Japanese style bedrooms. Some may be discouraged by the age of the hotel (it’s quite old and could use some renovation), but if you don’t mind that, then I would highly recommend staying here. One point that I need to mention is in regards to the bedrooms. The hotel has replaced their blackout curtains with super thin curtains which allow sunlight to easily shine through. We were woken up at 5:00 am every morning because of the bright sunlight in our room. If you’re a light sleeper, please take note. I wish management would consider this. Also, it’s highly recommended that guests come by car, public transportation is very inconvenient in the area. Overall, Izu Ippeki Lake Lakeside Terrace is a very convenient place for a reasonable price. I will definitely be staying here again in the future, but hope that they act with a little more professionalism and consider the fact that the covid state of emergency ended long ago.

The staff here are very helpful and polite, they even helped me to contact the next hotel for clarification. Only I recommend them to build a store room around the parking lot so that the huge size of the luggage can be left there for overseas traveller and no need to bring up to the hotel by walking the long stairs, if any. Also, they can provide a simple map in the website to locate their exact hotel location and nearby shops, cafe and supermarket, train station, etc.    For me, I had a great experience spent in this hotel. If you like to see sunrise, it also a good place to stay in ocean view room.  If you like running, you can run along the hill side with wonderful ocean view.