Hotel berhampiran Tugu Basho, Karuizawa

Amazing experience as always with the Fufu brand. We stayed at the Hakone one previously and thought it was one of the best hotel experiences we've ever had. Our trip to Karuizawa this time was driven by our intent to try Fufu Kyukaruizawa, and it did not disappoint one bit. From the zen interior to the most attentive and friendly staff to the never-ending dining experiences (yes, even for breakfast it was a multi course menu), we were utterly blown away by our two-night stay. The fireplace in the lobby and in our room was such a pleasant touch even though we stayed during May, our teppanyaki chef personally seeing us out to the lift and bowing until we were out of sight shows how they go above and beyond, and we really appreciated how at each interaction the staff knew and clarified our coming arrangements, ensuring our entire stay was a seamless experience. Fufu remains our favourite Japanese hotel brand. Just wish they had a loyalty program as we are looking to check off all the Fufu hotels in our lifetime.

We had a wonderful stay at the Mampei Hotel. The hotel is beautifully designed inside and out, the staff are fantastic, and the meals we had for breakfast, afternoon tea, and dinner were all delicious, as were drinks at the iconic hotel bar. Highly recommended and we will definitely stay again.

I like the overall vibe of this hotel, it was new and modern. Room was spacious and clean, but considering the price it is expected. There are no complimentary drinks or snacks provided to guests, everything provided in the room was labeled with a price. Lacking some personal touch and very commercialised.

Truly a getaway with doggie heaven. The facilities are clean even though there are so many dogs. The room is spacious with comfortable mattress. Amenities are fully equipped. Dog even has their own amenities and treats. So lovely. The restaurant breakfast buffet has good amount of choice with rice, egg, meat, and even udon. Dogs have their own seat at the table, too. They even have their own dedicated menu. It’s so lovely to dine and see so many dogs around being cared and loved. There is public onsen and two private ones (one with sparkling onsen and the other being just traditional onsen). The dog has their own bath. There are free ice-cream and yakult too. The staffs are excellent. They have gone above and beyond with every request. They are so polite and friendly. They have worked so hard to keep the place running smoothly. I would definitely recommend any dog lovers or parents to come and stay here, with or without their pets. Such an amazing stay. The hotel is within walking distance to so many restaurants and the Old Ginza street. So convenient. Also only 10 mins away by taxi from Karuizawa station and the outlet mall. The facility is surrounded by trees and greenies.

It was a great experience to stay in this hotel! Very nice view and staff are very polite and willing to answer many questions. Outdoor area is very big that we could take bicycles with kids. Also there are kids outdoor playground that can spend whole day there. 

This hotel is excellent. The service and amenities are outstanding, and the staff are professional and friendly. The rooms are well-equipped — including a fully stocked kitchen and an in-unit washer and dryer — spacious, and furnished with very comfortable beds. Breakfast is simple but tasty. Great value for the price; highly recommended.

Pros - 1. Hotel apartment is 15 mins by walk from karuizawa station, still walkable. Hotel does not provide any shuttle bus 2. Room is spacious and it is equipped with microwave, stove & fridge. It does not come with any kitchen ware though and need to request the items you need clearly. It is hard to communicate as the staffs do not speak English well 3. It is 3 mins by walk away from a big supermarket and McDonald, very convenient if you like to cook and buy something to eat on your own Cons 1. Facilities are old, WiFi was down few times during our stay 2. Staffs are not professional and do not speak English well. It is so difficult to communicate with the receptionist as most of male staffs do not speak English (female is better). They provide false information and don’t understand their hotel facilities well 3. During our stay, roof top is under repair so the whole room is surrounded by shed frame, we are unable to open the balcony door at all as the view is all blocked 4. Carpet & sofa are quite dirty In short, I recommend this hotel if you are staying with a big group and want to cook your own dinner. But I will not stay here again due to the poor staff experiences.

We spent 2 nights in Prince after first 2 nights in Kusatsu onsen town. The hotel looked underwhelming on arrival and the front office service was efficient but cursory compared to the warm hospitality we had in the ryokan stay. It was low season and hotel was very quiet and had a ”cold” atmosphere. I was further disappointed when we were shown our room which was on the lowest floor with a simple garden view. On requesting the check-in staff for a change of room on higher floor and a more scenic view, I was told there is an upgrade charge, which I accepted. The new room was the same size and configuration but on a higher floor with a nice view of Mt Asama. While I was happy to pay the fee, I can't help but compare their practice with all the hotels that I have stayed in all these years, where room changes were complimentary so long as the room type remains the same. Nevertheless, the hotel's facilities delighted me immensely and I enjoyed the overall experience. The highlight of the hotel stay was the fantastic view of Asama in a high ceiling dining room with full glass window. We were able to have different table seatings for both morning breakfast as the hotel occupancy was low, which gave us different perspectives of the scenery. The other highlight of the hotel is the onsen facility which is located in a separate building on higher ground, accessible via a self service automated tram. Aside from Asama view in the outdoor onsens, there is a common lounge which has equally awesome view of Asama. We enjoyed our time soaking in onsen and resting in the lounge. Was I would go back to Prince Asama and experience the scenery during a different season!

お正月に続き２度目の宿泊です。軽井沢駅から徒歩圏内でもあるのに、送迎して頂けるのはとても有り難いです。それから部屋の広さと清潔感、お料理も大変美味しく頂きました。

We stayed at Karuizawa. The accommodation was reasonably priced and comfortable. They have various room types, but we chose a ryokan-style room which involved sharing a bathroom, but there were plenty of facilities and it was very convenient. Regular rooms also have private bathrooms. It's conveniently located for walking to nearby attractions. The only thing we didn't have was hot water. They actually have an onsen (hot spring), which would have been perfect if it had hot water especially with the single-digit temperatures like that, I highly recommend it to anyone interested.