Hotel berhampiran Arena Hakodate, Hakodate

I really enjoyed my stay here. The location is perfect, being conveniently situated right within the JR station. The room was spacious and offered a great view, and the public bath was a lovely way to relax. I also appreciated the unique ”pillow corner” where you can choose your preferred pillow for a better night's sleep. One helpful tip for future guests: if you have any requests or queries, it is much easier to go to the front desk in person. The staff are wonderful, but most do not speak English, which can make it difficult to communicate effectively over the hotel phone.

I booked the hotel a few months ago so I could get a very good price for staying with OMO5. Very comfortable and energetic hotel, especially the common area was a place for relaxing and chill. They have a different set up during the day and at night. The highlight of this hotel is the free shuttle bus services, going around the city, and the paid shuttle service to go up the hill to see the sunset. You would be knowing how chaotic it could be up there so it’s good to have a shuttle bus bringing you up and down back to the hotel door. Also, the hotel offer free tours and I joined the free market walking tour and a bus tour to Onuma National Park. By staying one night, I could use the services before the check in and after the check out, so basically it covered 2 days activities when I was in Hakodate. it’s a super value offer, and I really feel this hotel group has thoughts from traveler’s perspective and try their best to give the best experience and to help reducing hassles for us. Definitely I will book with hotels under Hoshino Resort Group again. Thank you very much.

- microwave and washing machine in the room(recommended to buy Hakodate milk and heat it up using microwave, make your own milktea using free tea bag from hotel) - great location, right beside hakodate morning market - there is a Hot spring bath with sea view - free coffee and a comfortable lounge with sea view - unpleasant check-in experience, one of the staff is impatient - No bottled water provided in the room. Check-in experience was a bit unpleasant when we arrived earlier (we knew we were early and weren’t requesting for early check-in). One of the male staff was quite unfriendly and kept repeating “no early check-in” when we were just asking whether we could store our luggage before check-in. He seemed quite impatient throughout. However, the rest of the staff were good, and even lent us a knife and cutting board to cut the melon we bought. Location is great, right beside the morning market, and only about a 7-minute walk to the JR station. We came during spring so the walk was totally fine.

Stayed here last week during heavy snowfall, and choosing this ryokan turned out to be the perfect decision. Check-in was detailed and thoughtful. The butler, who I believe was named Junko, spent about 30 minutes explaining the room, amenities, and house rules, using picture cards and translation tools due to limited English, which made the process clear and smooth. The room was cosy with a beautiful ocean view. The furnishings are not modern, but that is part of the charm, as it feels like stepping back into the 80s or 90s while still being well maintained and fully functional. Heating was sufficient even in temperatures of -5 to -10 degrees. The room was clean, and the bedding was prepared during dinner and folded again at breakfast, which made us feel very well taken care of. We pre-ordered dinner and breakfast via Trip.com and requested a beef and crab set in advance, which was accommodated. The portions were very generous, and while the food may not be top-tier, it was better than many ryokans I have stayed at. There is a private onsen available free for the first use for 45 minutes, with additional charges for subsequent sessions. The onsen closes daily at 10am for cleaning. The ryokan is located in Yunokawa Onsen, about 30 minutes from town. I recommend dining in, as going out requires a walk and staying in allows you to fully enjoy the experience. Overall, a very pampering stay. Highly recommended for those looking for a five-star level ryokan experience.

excellent location infront of Hakodate JR station, within walking distance to many attractions and food options! there’s a ValueMax right behind, which is a huge supermarket that sells many freshly prepared bentos, cooked food, onigiris etc that are cheaper than most konbinis

We had a wonderful stay at Hakodate Kokusai Hotel. The location is excellent, just a short walk from the train station, making it very convenient for exploring Hakodate. The breakfast was one of the highlights of our stay. There was a great selection, including fresh seafood, beef, and other meat dishes, offering something for everyone. The quality and variety made each morning a real treat. We also thoroughly enjoyed the onsen experience. It was clean, relaxing, and the perfect way to unwind after a day of sightseeing. Overall, Hakodate Kokusai Hotel offers a great combination of convenience, excellent dining, and relaxing facilities. We would definitely stay here again and highly recommend it to anyone visiting Hakodate.

The hotel is conveniently located, literally about 5 minutes from the station, which is great if you are travelling with luggage. The room had the basic essentials, and the area is surrounded by many restaurants. However, for the price, I expected more. The room for two people was extremely small: basically just a bed, a very narrow table with almost no usable space, one chair, and a fridge. The space under the bed for suitcases is a smart idea, but it does not really solve the problem, as there is simply nowhere comfortable to sit or spend time in the room. Another thing I found strange was that there was a Bible and The Book of Mormon in the room. At first, I thought previous guests had left them behind, so I went downstairs to ask, and was told that this was official hotel literature. I found this confusing and unnecessary. A charger was also provided, but it was not clearly marked as a hotel item, so at first I thought it had been left behind by another guest and that the room had not been cleaned properly. The hotel provides various disposable amenities, but surprisingly there were no toothbrushes. Overall, the experience was not great. The location is convenient, but the room size, check-in experience, and some strange details made the stay disappointing.

Location of hotel is quite good. Need to walk 15 minutes from Hakodate Station. Hotel breakfast provided in Japanese restaurant is fantastically good. Rich variety of local Japanese food. Service provided by hotel was bad n needed to be improved: (1) Check in to hotel is strictly starts at 3pm, which is vy late. Most Japan hotel checks in at 2pm n allows earlier check in. Customers needed to wait n queue up in long line to check in. Hotel is not flexible n has no alternative plans to open up check in earlier even though long queues of people are waiting for 3pm. Long queue is blocking the hotel lobby reception too. Worst is that there are a few staffs sitting at reception counter not doing anything to accommodate to crowded waiting at counter. Vy poor service provided by hotel front office reception. (2) Same thing as waiting in long queue for daily breakfast. Waiting time is too long. Will need the staff to take one by one customer to respective table. There's only one staff taking charge. Will need to upgrade the service by adding one or two more staff to be on duty at the counter.

お宿のスタッフの方々の対応か温かく、かつ節度があり、とても心地よく過ごさせて頂きました。 禁煙可能なお部屋が多い中、喫煙者である同伴者は大変喜んでおりました。 加えて、部屋に残るニオイの対応もしっかりとされており、心地よく過ごす事が出来ると思います。 肝心の温泉ですが、源泉のパワーを頂く事が出来る 大満足の温泉です！ 又、入りたいと思っております♪

Good location to visit goryokaku tower. The room is good and comfort.