Hotel berhampiran Stesen Hakozaki, Fukuoka

I loveeee this hotel so much!!! Let’s talk about the room. It’s decently big. It’s clean. It’s beautiful. They only have Level 18/19 and only around 40+ rooms in total. It’s very expensive to stay here but I think I should tried it out and I stayed 3 nights which I don’t regret at all. Their buffet breakfast is quite pricey. Like a semi-buffet. With 4 main course for u to choose. The rest is mini buffet style and not much choices. They really have to upgrade their menu on this since they charge so expensive. Location. Need not say much. It’s super super good. Downstairs is already all shipping and underground shopping. Nearby all is shopping with 100/100. Will definitely be back here again! Oh yes, lastly they need to upgrade their pillow as it’s too soft and small size.

Wonderful location! A straight walk from Hakata Station (or you can take one stop on the subway). The hotel is right outside the subway station. Very short walk to Canal City too. A 24h pharmacy nearby with an AEON mart at the basement. There's good food around too. Really great location but if you stay the STAY ROOM type, please note that you will be facing a huge cemetery 🥲. It's mostly hidden by trees but you absolutely can see it. The hotel is right infront of the cemetery. Other room types won't get that view thankfully. There's a free to use public bath, free ice pops, and free to use microwave. Washing machine outside is paid per use. You can see the status from your room. STAY ROOM washing is free with detergent provided 👍 Service was great initially. Check in team aided with my requests. However, checkout team was not the best. I arrived at the counter, confused and in a rush but the team in the morning all stood behind the counter, leaning their backs to the wall. I utter a word of question and nobody came forward to help. I tried to figure it out myself, by slotting in the card, then finally someone came forward, no talk no acknowledgement, tapped some stuff - all in japanese - and then nothing. I was confused, then one of the English speaking stuff said ”all done”... I was very unimpressed with this service. Especially with the sight of all of them leaning against the wall when I obviously needed help. Really a downer to a good stay.

Worst hotel experience in a month of traveling Japan — avoid if you have other options I've been traveling across Japan for a full month — Osaka, Tokyo, Hiroshima and more — and Wellcabin Tenjin is hands down the worst service I've received anywhere. Made a simple booking mistake and reached out to correct it within 10 minutes — not the last day, not last minute, literally within 10 minutes of booking. I wasn't asking for a refund or a cancellation — I simply wanted to change the date and upgrade to a more private room, both of which would have benefited them financially. Still a flat out no. I petitioned multiple times, even with the support of the hotel booking agent advocating on my behalf, and they remained completely unmoved. No empathy, no flexibility, no solutions. Just a stubborn, repeated refusal — for the most basic and reasonable requests imaginable. The app also showed ”Failed to cancel booking” and ”Failed to modify dates” so there was no way to self-serve either. Completely trapped. On top of that: 11am checkout means you are gone — permanently. You cannot come back inside, cannot use any facilities, cannot sit for a break, cannot do anything. You are physically out the door at 11am with no return. Most hotels worldwide let you hang around the lobby or common areas — not here. Just thrown out onto the street. No luggage storage after checkout — in all my years of traveling worldwide, this is the first place I've ever stayed that refuses to hold your bags. Not once have I encountered this anywhere else. You're left dragging everything around all day with zero support. The place simply doesn't feel welcoming — from the moment something goes wrong, you're completely on your own Nickel-and-dime culture — they charge a fee for everything, including slippers. Every other hostel I stayed at across Japan provided them free, daily. Not here. Locker room has no camera — you cannot leave anything safely here Laundry is overpriced — the most expensive I encountered across every city I stayed in Japan For a capsule hotel marketing itself on convenience, it fails on almost every front. Every basic comfort comes with a price tag, and the moment you need any flexibility or human decency, they shut the door on you — literally and figuratively — even when you act immediately, in good faith, and are willing to spend more. The only thing going for it is the central Tenjin location — but that's the neighborhood, not the hotel. I travel around the world constantly and this is genuinely the first time I've encountered a hotel this rigid, unwelcoming, and unhelpful. Only consider this place if you have absolutely no other options. Otherwise, keep looking.

The location is excellent just 5 min walk from Hakata Station. It’s really convenient, walking distance from restaurants & malls. The room is spacious & clean & reception is friendly & helpful. I’ll stay here if I visit Hakata again! 🥰

Everything was very new and very clean. Excellent location - just minutes walk to Kushida Shrine, Canal City Hakata, and subway to airport! Really can't find anything to ”complain” about this hotel. There is a massage chair in my room too!

Chose this one for its location. But I have to say it is the worst 4-star hotel I’ve had in Fukuoka. It is clean and the staff were friendly — Japanese standard. But they organize the front desk poorly: always a long queue at check in. Under staffed and low efficiency. They installed self check-in machines but everyone using that ended up requesting staff attention. Thus, they are useless. Breakfast is poor in Japanese standard, both quality and taste. And they charge insane price for very small kids. Bed is terrible. Can you imagine for a 4-star hotel, the bed is made of cheap steel frame. Mine is even shaking when lying on it! Overall not recommended. There are much better choices around Hakata station.

Location of this hotel is excellent! Extremely easy to find - exit from the Chikushi Gate (East) at JR Hakata station and walk about 5 mins to reach the hotel. There is also a bus stop just 100 meters away (1 min walk) that you can take from the airport to reach the hotel, or from the hotel to reach the airport. Room is clean and decent size. Love the bathroom and the standing shower which has a nice rain shower, handheld shower and jacuzzi style massage shower. There’s also a bathtub for those who like to take baths. Room amenities can be obtained at hotel lobby so there is little waste - just take what you need. There is also a coffee machine that is free at the lobby. There is a self-service washing machine and dryer at level 3, level 7 and level 11. There is also a Family Mart just infront of the hotel and also a Lawson just around the corner. Great for getting late night light snacks. Overall, an excellent hotel! Highly recommended!

We booked a twin room Chapter4 with 2 small double beds. The space is big which is good for us as we have 2 active toddlers and it was just nice for them to move around in the room. Bed size is just nice. We requested kids toiletries and the hotel provided kid's toilet seat and toothbrush. Buffet breakfast option available but we didn't try as ¥3500/adult is a bit pricey. We settled breakfast at konbini steps away from the hotel. There is a small Cafe just next to the hotel for caffeine fix, nice coffee at reasonable price. No coin laundry available, I have to drive 5mins to get one. Location wise,, it took us about 10mins walk from Hakata station and that means quieter environment. In short, I recommend it for family stay with kids as it offers bigger room space, reasonable price, quiet environment and near to Hakata station.

Location is really great. Shin shin Ramen was just 1 street away. Tenjin underground mall was a stone's throw away. Paid parking was available nearby. Carpet in the room smells wet. But dehumidifier and air purifier was available in the room. Room was quite small as with most rooms are in the city.

The room is quite small, and it’s a bit difficult for two people to open their suitcases at the same time — we had to take turns. Other than that, everything was very good. Breakfast was plentiful and varied. I had seen reviews mentioning ikura, but it wasn’t available during my stay, which was a little disappointing. Still, I was overall very impressed.