Hotel berhampiran Tugu Wakakisatsuma, Kagoshima

Wonderful stay. Super delicious and wide spread of food for breakfast. The hotel has several restaurants and cafes that you do not need to venture out to eat. The souvenir shop is located beside Osen, do not miss it. Do step out of the area outside breakfast restaurant to see the full view of sakurajima, with sunrise view, though you may want to walk to the nearby lookout at the park. But I think the view from hotel is good. The bakery sells delicious bread, soft and fresh. Shuttle bus is available at both lobby, one near main entrance and one near the Italian restaurant at level one. There is a post box at the level one entrance too, you can send postcards there!

Hotel is about 2 kms from Kagoshimachuo station , not convenient if you travel by public transport. However, the hotel offer free shuttle bus to/from station, depart every 30 minutes. Public bath not so interesting but pastries in the lobby cafe are really good.

Our room was clean and well designed. The hotel is well located. We had to stay an extra night at short notice when our ferry to Yakushima was cancelled due to a storm. All of the staff, and in particular a lady named Shioura, was incredibly graceful, helpful, and patient informing us of the ferry issue and helping us to rearrange our tickets (all via Google translate).

Richmond hotel was located opposite a big department store, with easy access to bus and trams. A combini is just opposite the hotel. They have a wider range of personal amenities to pick at the lobby. They have 3 machines to handle checkout, exchange currency (e.g. 1000¥ to 100¥ coins for laundry machines on 6th floor, or break 10,000¥ to smaller notes). The machines also accept your hotel parking charges. When it was raining, hotel provided full size umbrellas for use, without deposit or giving room numbers, which is very convenient. It has a car park with limited lots, so if you can secure one ,it will be very easy to unload and load your bags. Costs 2400¥ for 2 nights of parking. Main place for food is closer to Tenmonkan area, which is walkable.

We ended up in a magnificent corner room with a view of Sakurajima - possibly the best room in the hotel - but only after a struggle. On arrival, we were told that our Standard King room was double-booked and we would have to move after one night to a smaller room. The hotel blamed the mix-up on Trip.com. Since we had booked almost two months prior and had arrived first, this didn't wash. We pressed our claim and the result was good. A lovely, modern room with exceptional facilities - including a private sauna - and magnificent view. But it speaks poorly of the hotel's customer service that it took some determined push-back to achieve this result. The hotel's initial attitude was that the we should lose out over a mix-up that had nothing to do with us. A first-rate place, if you can trust the booking.

Good stay, with clean room and comfortable bed. Breakfast has more of western style, less of Japanese food, but the view of Sakurajima can be seen from restaurant. However in the morning, you may be eating under the sunshine, so better to go for breakfast either very early or much later, not when 8 plus as the sun is strong and you may be given a window seat for solo traveller and when the restaurant is packed.

Staff was so calm when explaining me the details. I feel so welcome and would want to come back again. The cafe was so relaxing. I will try their food when i am back again. Thank you for the great hospitality.

Room a little too small, but smack in the middle of Kumamoto. Had the pleasure of witnessing the Ohara festival during our tripl.

Art Hotel Kagoshima offers a very positive stay overall, largely thanks to its outstanding staff, who consistently went out of their way to assist and make guests feel welcome. I strongly recommend requesting a room with a view of Sakurajima—one of Japan’s most active volcanoes—as waking up to this dramatic landscape is truly priceless. The hotel’s location is also very convenient, with easy access to nearby bus routes. While the rooms are comfortable, the building is clearly dated and would benefit from significant renovations to better match the quality of service.

A classic Showa-era business class hotel with a beautiful lobby. Features and amenities were standard for this class. The room was quiet and with careful management of the window curtains and heat pump comfortable enough on winter nights. Wifi/Internet was fast. There was a noticable odor behind the toilet where it's hard to clean, and though it was hard to see while standing, sitting in the bath revealed a ring of mildew on a seam of waterproof wall around the tub, which was no big deal but a surprise in an otherwise clean room. I'd probably stay again because the price on my package deal was competitive, but was disappointed to find that the late check-out service was not available for the stated fee (or any fee); I may not have communicated my request correctly to the night front desk clerk the evening before check-out morning (night three of three), the first such denial received at a Japanese business class hotel, and so you should probably inquire at check-in if you think you might require this so that there are no surprises.